Process Director Jobs in New York (NOW HIRING)

Job Title: Director

Location: RWJ - 379 Campus Dr, Somerset

Department Name: Employee Solution & Svc Ctr

Req #: 0000254274

Status: Salaried

Shift: Day

Pay Range: $121,750.00 - $171,970.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Summary:

Provides leadership and oversight for assigned service areas within the HR Solutions Center, ensuring effective service delivery, compliance, and a positive employee and manager experience.

Area Directors oversee specialized functional teams and are accountable for strategic planning, continuous improvement, and alignment of processes across HR operations.

Responsibilities:

• Provide strategic leadership and oversight for assigned HR Solutions Center functions, ensuring accuracy, timeliness, compliance, and high-quality service delivery.
• Manage and develop Managers, Supervisors, Senior Specialists, and staff to achieve performance excellence and professional growth.
• Oversee and audit operational results across area of specialty; hold subordinate leaders and staff accountable for accuracy, compliance, and service-level performance.
• Ensure the delivery of high-quality, customer-focused services that meet organizational goals and regulatory standards.
• Champion continuous improvement and adoption of technology to strengthen processes, reduce errors, and improve user experience.
• Collaborate with HR leadership, IT, and vendors to align systems and services with business needs.
• Establish and monitor KPIs, SLAs, and deliverables to ensure measurable results.
• Promote a culture of collegiality, inclusion, accountability, and customer service sensitivity across the Solutions Center.
• Serve as the escalation point within specialty for complex or sensitive issues, ensuring resolutions reinforce trust and professionalism.
• Lead change management efforts continually to improve processes, staff engagement, and customer satisfaction.
• Displays teamwork-focused engagement and flexibility to perform other tasks and ad hoc responsibilities as required

Qualifications:

• Bachelor s degree or commensurate experience required
• 5+ years of progressive HR leadership experience
• CLMS and/or SHRM certification preferred
• Demonstrated experience leading cross-functional teams and managing vendor partnerships
• Strong knowledge of HR operations, compliance, and systems
• Excellent analytical, project management, and communication skills

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing.  These benefits and resources include, but are not limited to:

Paid Time Off including Vacation, Holidays, and Sick Time
Retirement Plans
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Disability and Life Insurance
Paid Parental Leave
Tuition Reimbursement
Student Loan Planning Support
Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Community and Volunteer Opportunities
Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team.  We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.  As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. 

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer
#LI-SK1