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Problem Manager Jobs in Washington, NJ (NOW HIRING)

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ServiceNow Architect

Bridgewater, NJ · On-site

$72.75 - $91.75/hr

Customize and configure ServiceNow applications and modules, including Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, Service Portal, HR Service ...

Crayola

Sr. Web Developer

Easton, PA · On-site

... Management, Problem Management, Vulnerability & Patch Management, Data Security, Disaster Recovery and Business Continuity. Qualifications : Required : • Bachelor's degree in Computer Science ...

BRD Management LLC

Engineering Manager

Wind Gap, PA · On-site

$70K - $100K/yr

Strong analytical and problem-solving skills with the ability to handle complex technical challenges * Experience managing projects, engineering changes, and documentation in a fast-paced environment

Legend Biotech US

Operations Manager

Raritan, NJ · On-site

Strong analytical, problem solving and critical thinking skills and the ability to lead as a change agent to promote flexibility, creativity, and accountability. * Basic project management skills ...

Legend Biotech US

Operations Manager

Raritan, NJ · On-site

Strong analytical, problem solving and critical thinking skills and the ability to lead as a change agent to promote flexibility, creativity, and accountability. * Basic project management skills ...

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Showing results 21-40

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Washington, NJ

Problem Manager information

See Washington, NJ salary details

$27.1K

$59.5K

$111.9K

How much do problem manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for problem manager in Washington, NJ is $59,517.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,500.00 and $81,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.
What cities near Washington, NJ are hiring for Problem Manager jobs? Cities near Washington, NJ with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Washington, NJ as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $59,517 per year, or $28.6 per hour.

AWS Architect (AWS Cloud SRE with Qualys Patching Config)

Tata Consultancy Service Limited

Clinton, NJ • On-site

$95K - $120K/yr

Full-time

Re-posted 23 days ago

Job description

AWS Architect (AWS Cloud SRE with Qualys Patching Config)
• Configure and implement Qualys Patch Management module for AWS EC2 environment
• Design and execute tag-based patching strategy (Env, OS, criticality, patch window)
• Set up patch baselines, patch jobs, reboot strategy, and exception handling workflow
• Ensure agent compliance, asset onboarding, and patch readiness across servers
• Drive non-prod and prod rollout with validation and compliance tracking
• Enable Vulnerability (VIT) remediation through integrated patching workflow
• OS-level issue resolution (Linux/Windows)
• Agent compliance and monitoring
• Incident/problem management support
• Collaborate with platform and operations teams for stability, reliability, and automation
• Strong hands-on with Terraform (design + build + troubleshooting)
• Create reusable Terraform modules
• Manage infra lifecycle (provision modify destroy)
• Experience with CI/CD-integrated IaC pipelines
Hands-on EKS cluster operations and management
• Cluster setup, node groups, scaling
• Workload management, resource optimization
• Linux (RHEL / Amazon Linux) + Windows administration
• System troubleshooting, performance tuning
• Hands-on handling:
• OS-level issues
• Server failures, disk/volume issues
Ability to manage CXO / Cloud Business Office / App teams / Platform teams
Drive alignment across multiple value streams
Qualys Patching config experience
AWS Cloud expertise mandatory
Terraform skills
Participated in Well architecture framework
Salary Range- $95,000-$120,000 a year
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