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Problem Manager Jobs in Washington, CT (NOW HIRING)

Colony Grill

Restaurant Manager

Shelton, CT · On-site

$65 - $90/hr

Increases sales by ensuring guest satisfaction and prompt problem resolution. Additionally, and perhaps most importantly, managers ensure that training and inspiration of staff are at the forefront ...

Colony Grill

Restaurant Manager

Shelton, CT · On-site

$58K - $65K/yr

Increases sales by ensuring guest satisfaction and prompt problem resolution. Additionally, and perhaps most importantly, managers ensure that training and inspiration of staff are at the forefront ...

Dunkin

Manager

Berlin, CT · On-site

The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...

RANPAK

Project Manager

Shelton, CT

Summary The Project Manager provides leadership across all phases of complex automation and paper ... Mentor and guide engineering team members in applying sound engineering principles, problem-solving ...

Ranpak

Project Manager

Shelton, CT · On-site

Summary The Project Manager provides leadership across all phases of complex automation and paper ... Mentor and guide engineering team members in applying sound engineering principles, problem-solving ...

Ranpak

Project Manager

Shelton, CT · On-site

Summary The Project Manager provides leadership across all phases of complex automation and paper ... Mentor and guide engineering team members in applying sound engineering principles, problem-solving ...

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Problem Manager information

See Washington, CT salary details

$27.9K

$61.2K

$115K

How much do problem manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for problem manager in Washington, CT is $61,178.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,400.00 and $83,700.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What cities near Washington, CT are hiring for Problem Manager jobs?

Cities near Washington, CT with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Washington, CT as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $61,178 per year, or $29.4 per hour.

Assistant Manager

Dunkin' | Askar Management

Southbury, CT • On-site

$20 - $22/hr

Full-time

Re-posted 26 days ago

Job description

JOB DESCRIPTION

An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team.

They perform all duties of the Restaurant Manager in their absence, generally managing on their days off and working opposite shifts. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws. 


Responsibilities Include:

• Lead team meetings, along with Restaurant Manager

• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff

• Ensure Brand standards, recipes and systems are executed

• Create and maintain a guest focused culture in the restaurant

• Review guest feedback results and implement action plans to drive improvement

• Communicates restaurant priorities, goals and results to restaurant team members

• Execute along with RM, new product rollouts including training, marketing and sampling where applicable

• Execution of Point of Purchase instore set up per Brand standards

• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws

• Control costs to help maximize profitability

• Completion of inventory on a periodic basis as determined by Franchisee

• Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards

• Support RM in assigning staff and deployment

• Support to RM in completion of supplier and other vendor orders

• Conduct self-assessments and corresponding action plans

• Ensure restaurant budget is met as determined by Franchisee

• Manages cash in restaurant and ensures team members are following franchisee’s cash management policies

• Ensures the facility meets all standards and is rush ready at all times 


Management Responsibilities Include:

• Assist team and shift lead performance appraisal process

• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

• Understands and works to meet all key performance indicators such as sales goals, labor and cost of good percentages, and speed of service goals. 


Education/Experience:

• Basic computer skills

• Fluent in spoken and written English

• Basic math and financial management

• Previous leadership experience in retail, restaurant or hospitality 


Key Competencies:

• Good analytical skills and business acumen

• Works well with other in a fun fast paced team environment

• Ontime, demonstrates honesty and positive attitude

• Willingness to learn and embrace change

• Ability to train and develop a team

• Guest focused

• Time Management

• Problem solving

• Motivating others 


Physical Demands/Working Conditions:

• Standing on feet

• Repetitive motion including bending, stooping and reaching

• Lifting packages (if applicable)

• Wearing a headset (if applicable)

• Working in a small space 


REQUIREMENTS

    ABOUT THE COMPANY

    In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.