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Problem Manager Jobs in Temple Hills, MD (NOW HIRING)

System One

MMS Technology Engineer

Bethesda, MD · Remote

$28/hr

Incident and Problem Management.: Follow established incident and problem management programs and related Standard Operating Procedures (SOP) to document all service requests, resolve user issues ...

System One

MMS Technology Engineer

Bethesda, MD · Remote

$28/hr

Incident and Problem Management.: Follow established incident and problem management programs and related Standard Operating Procedures (SOP) to document all service requests, resolve user issues ...

Accenuate IT Solutions

SRE ENGINEER/ MANAGER

Reston, VA · On-site

$59.25 - $78.75/hr

... problem management. - Collaborate with development, QA, and operations teams to implement shift-left testing practices (BDD, TDD, Unit, Regression). - Maintain architecture diagrams, knowledge ...

System One

MMS Technology Engineer

Bethesda, MD · Remote

$28/hr

Incident and Problem Management.: Follow established incident and problem management programs and related Standard Operating Procedures (SOP) to document all service requests, resolve user issues ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

About the Client Success Manager position We're looking for a driven and passionate Client Success ... Excellent organizational, communication, and problem-solving skills. Credentials and Experience

Pearson

Lead, Service Management

Washington, DC · On-site

$18 - $23.75/hr

Own and continuously improve service operations, including incident and problem management, plus ... service-health and performance reporting. * Lead the rapid response team for high-severity ...

Everfox

Senior Manager, Service Desk

Herndon, VA · On-site

The manager leads a team responsible for incident, request, problem, and knowledge management, while partnering closely with Infrastructure, Networking, Security, Applications, and business ...

SAIC

Service Desk Manager

Adelphi, MD

$120K - $160K/yr

Responsible and leads for quality control processes, service improvement and performance monitoring, and problem management * Provide Tier II service desk support for end-user PC, server, mainframe ...

New

IntelliDyne

IT Security Manager

Washington, DC · On-site +1

$120K - $132K/yr

Problem solving. Assure timely resolution of operational problems by utilizing effective problem management techniques. Display the highest level of critical thinking; making timely and sound ...

CGI Inc.

Senior Operations Analyst (SRE)

Fairfax, VA · On-site

Automation & Problem Management • Build and maintain an active automation backlog and deliver automated runbooks on a quarterly basis. • Convert recurring incidents into problem records with RCA ...

BAE Systems

Project Mgr II - Tech

Chantilly, VA · On-site

$132K - $226K/yr

Production of statistics and reports to demonstrate performance of the Incident and Problem Management process. * Create and submit knowledge articles. * Record and classify received Incidents and ...

SAIC

Service Desk Manager

Adelphi, MD · On-site

$120K - $160K/yr

Responsible and leads for quality control processes, service improvement and performance monitoring, and problem management * Provide Tier II service desk support for end-user PC, server, mainframe ...

New

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Problem Manager information

See Temple Hills, MD salary details

$30.4K

$66.7K

$125.3K

How much do problem manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for problem manager in Temple Hills, MD is $66,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $91,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What cities near Temple Hills, MD are hiring for Problem Manager jobs?

Cities near Temple Hills, MD with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Temple Hills, MD as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $66,659 per year, or $32 per hour.

MMS Technology Engineer

System One

Bethesda, MD • Remote

$28/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Job description

Mobile Device Management Engineer – Workspace ONE 100% Remote 4-5 Month Contract Hourly Pay Rate: $28/hr range. W2 Federal Customer Requirement: US Citizenship and background check Duties and Responsibilities: System One IT is staffing a 4-5 month remote contract opening for a Mobile Device Management (MDM) / Workspace ONE Engineer role to support enterprise mobility environments. The position combines MDM administration, endpoint engineering, troubleshooting, customer support, and documentation. Responsible for supporting multiple customers with their MDM environment, including, but not limited to, managing the administration console, application management, server maintenance and installation, and technical documentation write-ups. The qualified candidate will also be required to troubleshoot network and connectivity issues, along with server-related issues. Participating in an On-Call Schedule will be required as well. Ability to be able to work in a team atmosphere, as well as with Helpdesk, Exchange, and Security teams within the customer’s infrastructure. The qualified candidate responds quickly to critical issues and works as long as necessary until a resolution is reached. The qualified candidate needs to exhibit patience and professionalism at all times as they will be a representative to the customer. Performs activities such as application pushes, app inventory maintenance, and diagnostic research on a per-device level. Incident and Problem Management.: Follow established incident and problem management programs and related Standard Operating Procedures (SOP) to document all service requests, resolve user issues, correct the root cause of incidents, and minimize any adverse impact to customers. The objective for incident management is to restore normal service operations as quickly as possible with minimum disruption to the organization. In addition, the objective for problem management is to minimize the adverse effect of incidents and problems caused by network architecture limitations and deficiencies. Provide incident and problem management based on the fundamental processes found in the ITIL® and ITSM® frameworks and established policies and procedures. Work directly with end-users and IT staff to ensure problems are resolved in the expected timeframe. In addition, provide escalation support to the Service Desk following established help desk standard operating procedures, in addition to being able to possessing the following skills:

  • Advanced knowledge of how to manage a Workspace ONE environment, including device enrollment, certificate management, setup of policies & configurations, server updates, feature updates, and bug fixes.
  • Be able to use tools such as logs and monitoring to troubleshoot issues.
  • Develop and follow application testing plans
  • Ability to write professional documentation and training material.
  • Expert knowledge of setup and configuration of applications within a Workspace ONE environment.
  • The ability to work within a team atmosphere.
  • Self-motivated to learn multiple MDMs to support the entire team.
  • The ability to diagnose and troubleshoot connectivity and network-related issues
  • Follow Change Management procedures as set forth by ITIL standards
  • Experience with using the iOS platform, including DEP and VPP.
  • Experience working in Apple Business Portal (ABM)
  • Basic knowledge of how mail platforms such as Exchange and Office 365 work.
  • Monitor service delivery and service support to ensure timely IT support services to the user community.
  • Support all technology within the MMS division.
  • Provide innovations in technology to help grow and advance our customers.
Education and Years of Experience:
  • Bachelor’s degree, related technical training (or equivalent experience) plus at least two years of directly related experience.
  • At least 3 years of Workspace ONE experience
  • At least 3 years of document writing
Required Skills & Certifications:
  • At least 2 of any MDM Certifications
Additional Requirements:
  • Customer-focused mentality with excellent verbal, written, and interpersonal communication skills
  • Demonstrates ability to work under pressure
  • Excellent problem-solving skills
  • Capable of working independently as well as collaboratively within a group
  • Self-motivated to complete tasks and increase knowledge
  • Proficiency of intermediate or better with MS Office tools
  • Citizenship Status Required: Must be a U.S. Citizen
  • Physical Requirements: None required for this position.
  • Location: Remote - US

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-MM1 #LI-MM1 Ref: #855-IT Baltimore