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Problem Manager Jobs in Rockville, MD (NOW HIRING)

Akima

Problem Support Manager

Springfield, VA · On-site

The Problem Support Manager will manage the design and implementation of IT infrastructure and lead a team to ensure effective problem management processes are in place. Responsibilities : • ...

Akima, LLC

Problem Support Manager

Springfield, VA · On-site

Responsible for communicating with the CBP Problem Manager and other GSs for all problems. * Will act at the contract Point of Contract (POC) for all Problem oversight and coordination. * Responsible ...

TekSynap

Problem Support Manager

Ashburn, VA

$160K - $220K/yr

Duties, responsibilities and activities may change at any time with or without notice Responsibilities We are seeking a Problem Support Manager to join our team supporting a National law enforcement ...

TekSynap

Problem Support Manager

Ashburn, VA

$160K - $220K/yr

Responsibilities & Qualifications We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

Responsibilities & Qualifications We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s ...

TekSynap

Problem Support Manager

Springfield, VA

$160K - $220K/yr

Responsibilities & Qualifications We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s ...

TekSynap

Problem Support Manager

Ashburn, VA

$160K - $220K/yr

We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s) Management, Operations, and Maintenance ...

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Problem Manager information

See Rockville, MD salary details

$28.5K

$62.6K

$117.7K

How much do problem manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for problem manager in Rockville, MD is $62,609.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,100.00 and $85,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What job categories do people searching Problem Manager jobs in Rockville, MD look for?

The top searched job categories for Problem Manager jobs in Rockville, MD are:

What cities near Rockville, MD are hiring for Problem Manager jobs?

Cities near Rockville, MD with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Rockville, MD as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $62,609 per year, or $30.1 per hour.

Problem Manager / Technical Writer

Govcio LLC

Alexandria, VA • On-site

$90K - $112K/yr

Full-time

Posted 3 days ago

New

GovCIO rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

108th of 223 rated it services

Job description

GovCIO is seeking a Problem Manager / Technical Writer to support a critical 24/7 Information Technology Operations Center (ITOC) for the U.S. Coast Guard (USCG). This role is primarily responsible for leading enterprise Problem Management activities, coordinating Root Cause Analysis (RCA) development, and producing executive-level technical documentation for mission-critical enterprise IT services. This position will be located in Alexandria, VA, and will be a hybrid position.
Responsibilities
As a Problem Manager / Technical Writer, you will serve as the primary coordinator for post-incident analysis by working with cross-functional technical teams to identify root causes, document corrective actions, and drive continual service improvement initiatives. You will ensure that all major incident reports, RCA documents, trend analyses, and operational deliverables are accurate, actionable, and delivered in accordance with contractual requirements. Key responsibilities include:
  • Lead enterprise Problem Management processes for recurring and high-impact incidents by facilitating Problem Review Boards, maintaining the enterprise Problem Register, and monitoring progress toward resolution.
  • Coordinate development of comprehensive Root Cause Analysis (RCA) documentation following major incidents, validating technical inputs from Network, Systems, Cybersecurity, Engineering, Application, and Infrastructure teams to identify contributing factors and systemic risks.
  • Develop executive-level documentation and reports for USCG leadership, including Major Incident Reports (MIRs), Situation Reports (SITREPs), After Action Reports (AARs), and operational summaries.
  • Translate complex technical findings from multiple support organizations into concise, standardized, audience-appropriate contract deliverables that meet organizational policies and quality expectations.
  • Analyze operational performance metrics, incident trends, and service data to develop dashboards, scorecards, and recurring reports that support leadership decision-making.
  • Support Continual Service Improvement (CSI) initiatives by recommending data-driven process improvements and maintaining Problem Management policies, procedures, templates, and knowledge articles.
  • Partner closely with Major Incident Managers and ITOC Supervisors to transition incidents into Problem Management, serving as the primary quality reviewer for operational documentation and contractual reporting deliverables.

Qualifications
High School with 9+ years (or commensurate experience)
Required Skills and Experience
  • DoD 8570 IAT Level II or higher (e.g., Security+ CE, CySA+, or vendor-specific identity certifications).
  • 5+ years of experience in IT operations, systems administration, network administration, service management, technical writing, or related technical disciplines.
  • Experience in performing or coordinating Root Cause Analysis (RCA) activities.
  • Experience developing technical documentation and executive-level reports.
  • Strong understanding of enterprise IT infrastructure, including Windows operating systems, enterprise networking fundamentals (TCP/IP, DNS, DHCP, Routing & Switching), virtualization technologies, enterprise monitoring platforms, and IT Service Management processes.
  • Strong analytical, organizational, and critical thinking skills.
  • Exceptional written and verbal communication skills.
  • Ability to work collaboratively across multiple technical disciplines.

Clearance Required: Active Secret Clearance
Preferred Skills and Experience
  • Experience supporting the U.S. Coast Guard (USCG) or similar Department of Homeland Security (DHS) software delivery environments.
  • ITIL 4 Foundation Certification (required); ITIL CDS, DPI, or Managing Professional preferred.
  • Experience with Problem Management in enterprise IT environments.
  • Experience producing deliverables for federal government contracts.
  • Experience supporting operational reporting for executive leadership.
  • Experience with ServiceNow, BMC Helix, SolarWinds, Splunk, Microsoft Power BI, or similar enterprise platforms.
  • Familiarity with knowledge management frameworks and continual service improvement methodologies.
  • Experience supporting Department of Defense or federal civilian agencies.

#JP #DICE #USCG
Posted Salary Range
USD $90,000.00 - USD $112,000.00 /Yr.

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