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Problem Manager Jobs in Newington, CT (NOW HIRING)

Dunkin' | Askar Management

Shift Manager

Windsor, CT · On-site

$18 - $20/hr

In this role, you'll support the Restaurant Manager by overseeing daily operations, coaching team ... Problem solving * Motivating others Physical Demands/Working Conditions: * Standing on feet

Dunkin' | Askar Management

Shift Manager

Farmington, CT · On-site

$18 - $20/hr

In this role, you'll support the Restaurant Manager by overseeing daily operations, coaching team ... Problem solving * Motivating others Physical Demands/Working Conditions: * Standing on feet

Dunkin' | Askar Management

Shift Manager

Winsted, CT · On-site

$18 - $20/hr

In this role, you'll support the Restaurant Manager by overseeing daily operations, coaching team ... Problem solving * Motivating others Physical Demands/Working Conditions: * Standing on feet

360-Recruiting-Group

Operations Manager

Waterbury, CT · On-site

$120 - $150/hr

Continuous improvement, problem solving, and problem analysis * Resolution of escalated employee ... Excellent time management skills, including ability to prioritize tasks * Basic familiarity with ...

Newport Healthcare

Operations Manager

Bethlehem, CT

What You'll Do The Operations Manager works in collaboration with the Clinical Operations Manager ... A problem-solver who can streamline processes and lean into opportunities * The courage and self ...

Gondola

Manager Programming

Bristol, CT · On-site

$79.40 - $106.40/hr

The Programming Manager is a subject matter expert and experienced problem-solver who will build and maintain ESPN's sports programming strategies across platforms in a fast-paced, technology-driven ...

Dunkin | Medeiros Network

Manager

Manchester, CT · On-site

The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...

Dunkin | Medeiros Network

Manager

Manchester, CT

The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...

Regal Executive Search

Tax Manager

Bristol, CT · On-site

$111K - $145K/yr

Tax Manager Job Details Seeking a talented, self-driven and high- energy individual to serve as ... Strategic planning; problem-analysis and problem-solving skills. * Critical thinking; judgement and ...

Allegion

Mechanical Engineering Manager

Farmington, CT · On-site

$110K - $152K/yr

Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. Mechanical Engineering Manager The Mechanical Engineering Manager ...

Allegion

Mechanical Engineering Manager

Farmington, CT · On-site

$110K - $152K/yr

Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. Mechanical Engineering Manager The Mechanical Engineering Manager ...

Allegion

Mechanical Engineering Manager

Farmington, CT · On-site

$110K - $152K/yr

Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. Mechanical Engineering Manager The Mechanical Engineering Manager ...

Colony Grill

Restaurant Manager

Glastonbury, CT · On-site

$58K - $65K/yr

Increases sales by ensuring guest satisfaction and prompt problem resolution. Additionally, and perhaps most importantly, managers ensure that training and inspiration of staff are at the forefront ...

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All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Newington, CT

Problem Manager information

See Newington, CT salary details

$27.9K

$61.1K

$115K

How much do problem manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for problem manager in Newington, CT is $61,150.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $83,600.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What cities near Newington, CT are hiring for Problem Manager jobs?

Cities near Newington, CT with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Newington, CT as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, 1% Temporary, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $61,150 per year, or $29.4 per hour.

Shift Manager

Dunkin' | Askar Management

Windsor, CT • On-site

$18 - $20/hr

Full-time

Re-posted 12 days ago

Job description

JOB DESCRIPTION

We're looking for an energetic and dependable Shift Leader to help lead our restaurant team and deliver an exceptional guest experience. In this role, you'll support the Restaurant Manager by overseeing daily operations, coaching team members, maintaining brand standards, and ensuring every shift runs efficiently.


The ideal candidate is a positive leader who enjoys working in a fast-paced environment, motivating others, and providing outstanding customer service.



What You'll Do:


Team Leadership

  • Lead and motivate Team Members during each shift.
  • Delegate tasks and communicate shift goals and priorities.
  • Coach employees with timely, constructive feedback.
  • Support onboarding and training of new Team Members.
  • Foster a positive, respectful, and team-oriented work environment.


Restaurant Operations

  • Perform all Team Member responsibilities as needed.
  • Support the Restaurant Manager in achieving operational and sales goals.
  • Ensure all food, beverage, and service standards are consistently met.
  • Monitor food quality, cleanliness, and overall restaurant appearance.
  • Maintain inventory levels and communicate supply needs.
  • Complete shift change communication to ensure smooth transitions.


Guest Service

  • Deliver exceptional guest service and resolve guest concerns promptly.
  • Lead by example by providing friendly, fast, and accurate service.
  • Encourage Team Members to create a welcoming and positive guest experience.


Other Management Tasks

  • Ensure compliance with food safety, sanitation, and health standards.
  • Follow company policies related to safety, security, and loss prevention.
  • Manage cash handling procedures and monitor cash over/short during each shift.
  • Assist with employee scheduling as assigned.



Education/Experience:

  • Basic computer skills
  • Fluent in spoken and written English
  • Previous leadership experience in retail, restaurant or hospitality preferred.


Key Competencies:

  • Works well with others in a fast-paced team environment
  • On time, demonstrates honesty and a positive attitude
  • Willingness to learn and adapt to change
  • Guest focused
  • Ability to assist with training
  • Problem solving
  • Motivating others


Physical Demands/Working Conditions:

  • Standing on feet
  • Repetitive motion including bending, stooping and reaching
  • Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
  • Wearing a headset
  • Working in a small space

REQUIREMENTS

    ABOUT THE COMPANY

    In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.