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Problem Manager Jobs in Middletown, NJ (NOW HIRING)

MDAEdge

ServiceNow Implementation Specialist

Edison, NJ · On-site

... Problem Management, Change Management, Self-Service Portal, Knowledge Management, Service Catalog, and Requests. • Configure SLA features, approvals, notifications, foundation data, and workflow ...

Art of Problem Solving

Math Teacher

New York, NY

$37 - $37.25/hr

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Art of Problem Solving

Math Teacher

New York, NY

$37 - $37.25/hr

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Art of Problem Solving

Math Teacher

New York, NY · On-site

$37 - $37.25/hr

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Lawrence Harvey

Windows Platform Ops AVP

Iselin, NJ · On-site

$135K - $159K/yr

... problem management, and change delivery. • Automating operational tasks using PowerShell and other scripting tools. • Participating in disaster recovery testing, on-call support, and planned ...

Art of Problem Solving

Math Teacher

New York, NY

$37 - $37.25/hr

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Art of Problem Solving

Math Teacher

New York, NY

$37 - $37.25/hr

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Art of Problem Solving

Math Teacher

New York, NY · On-site

$37 - $37.25/hr

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

CNCSINFOTECH LLC

Technical Analyst

Plainfield, NJ

... management, Problem management and Change Management processes Understanding the existing application from a functional and technical point of view and provide the solution accordingly Provide ...

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Problem Manager information

See Middletown, NJ salary details

$28.5K

$62.5K

$117.5K

How much do problem manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for problem manager in Middletown, NJ is $62,506.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,100.00 and $85,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.
What job categories do people searching Problem Manager jobs in Middletown, NJ look for? The top searched job categories for Problem Manager jobs in Middletown, NJ are:
What cities near Middletown, NJ are hiring for Problem Manager jobs? Cities near Middletown, NJ with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Middletown, NJ as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $62,506 per year, or $30.1 per hour.

Application Support Senior Analyst - Assistant Vice President

Citigroup, Inc.

New York, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Citibank rating

8.3

Company rating: 8.3 out of 10

Based on 177 frontline employees who took The Breakroom Quiz

39th of 171 rated banks

Job description

Citi is looking for an experienced Application Support Senior Analyst to join its Production Support team within Services Markets Banking Functions, delivering critical production support across Foreign Exchange (FX) trading applications that power global markets operations. In this role, you will serve as a subject matter expert ensuring the stability, performance, and continuous improvement of mission-critical FX trading platforms used by traders and business stakeholders across the firm. Your technical expertise and analytical judgment will directly shape the reliability of systems that sit at the core of Citi's markets technology infrastructure.
Responsibilities
  • Manage and monitor FX trading applications across their full production lifecycle, ensuring stability, functionality, and adherence to service level expectations within the Securities, Markets & Banking Functions Production Support team.
  • Conduct start-of-day checks, same-day risk reconciliations, and regional system handovers to maintain uninterrupted trading operations.
  • Assess the risk and business impact of production incidents, escalating issues promptly to technology and business management teams in line with service level agreements.
  • Partner with development and production support teams to prioritize bug fixes, manage application releases, and perform post-implementation analysis.
  • Identify vulnerabilities, security risks, and environmental implications of technology changes, communicating impact clearly to relevant stakeholders.
  • Define scope and objectives for complex application enhancements, and maintain contingency planning to ensure continued system availability for end users.
  • Act as a liaison between traders, internal technology teams, and third-party vendors, translating technical issues into clear, actionable communication for non-technical audiences.
  • Mentor and coach junior analysts, contributing to team capability and the continuous improvement of support processes, tooling, and documentation.

Required Qualifications & Skills
  • 5-7 years of hands-on experience in application support or production analyst roles within a financial services or trading technology environment.
  • Proficiency in Unix/Linux system administration, including navigation, scripting, and troubleshooting in production environments.
  • Working knowledge of SQL and Oracle databases, with the ability to query, diagnose, and resolve data-related production issues.
  • Demonstrated ability to configure, install, and maintain business-critical applications, with a willingness to learn additional programming languages as needed.
  • Clear and effective written and verbal communication skills, with the ability to explain technical issues in plain language to traders and non-technical business stakeholders.
  • Strong analytical and problem-solving skills, with the ability to manage multiple priorities, triage complex incidents, and deliver timely resolutions under pressure.

Beneficial Skills & Qualifications
  • Familiarity with ServiceNow or equivalent IT service management and problem management platforms.
  • Exposure to FX or capital markets trading systems and an understanding of trade lifecycle workflows.
  • Experience using issue tracking tools and contributing to formal incident and problem management processes.
Competencies
  • Excellent verbal and written English.
  • Ability to collaborate effectively in a large global team.
  • Ability to take ownership and proactively follow up on issues.
  • Ability to work well under pressure, to agreed and often challenging deadlines.
  • Strong organization skills.

Education:
  • Bachelor's degree/University degree or equivalent experience.
  • FRM/CFA or other Financial mathematics degree or certification is an advantage.

What We Offer
Joining Citi's Production Support team within Securities, Markets & Banking Functions means working at the center of global markets, where your contributions have direct, measurable impact on FX trading operations. You will collaborate with experienced technologists across a globally connected function and have the opportunity to grow your career within one of the world's leading financial institutions.
  • A hybrid working model offering 3 days in the office and 2 days working remotely, providing structure alongside flexibility.
  • A centrally located position at 388 Greenwich Street, New York - Citi's flagship trading headquarters - placing you at the heart of global markets activity.
  • Ownership of meaningful, business-critical work with direct visibility across the Securities, Markets & Banking Functions technology organization and senior trading stakeholders.
  • Opportunities to lead stability, efficiency, and effectiveness initiatives, building influence across technology and business teams.
  • Access to learning and development resources to deepen technical expertise and progress your career within a global technology organization.
  • Competitive compensation and a comprehensive benefits package, including financial wellbeing and family support programs.

Apply today to bring your production support expertise to Citi's Securities, Markets & Banking Functions team and help keep global FX trading systems running at their best.
#LI-MB1
Job Family Group:
Technology
Job Family:
Applications Support
Time Type:
Full time
Primary Location:
New York New York United States
Primary Location Full Time Salary Range:
$109,120.00 - $163,680.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
Jul 28, 2026
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents - AI Notice and Right
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

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About Citigroup Inc

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We live in an increasingly complex world. Companies these days are either born global or are going global at record speed. Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives. Citi is a bank that’s uniquely positioned for this moment. Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients and customers in ways that other banks simply cannot. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have set expectations for how we must act to bring our mission to life. These expectations are at the heart of our Leadership Principles – we take ownership, we deliver with pride and we succeed together.

Industry

Banking and credit intermediation

Company size

5,001 - 10,000 Employees

Headquarters location

New York City, NY, US

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