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Problem Manager Jobs in Hempstead, NY (NOW HIRING)

iShare Inc.

Change Management Specialist

Manhattan, NY · On-site

$125 - $150/hr

Experience with Incident & Problem Management integration. * Knowledge of DevOps/CI-CD change management and automation. * Strong analytical, communication, stakeholder management, and leadership ...

Ellipsis Labs, Inc

Office Manager

Manhattan, NY · On-site

Own the day-to-day operations that keep the office running well, including developing a strong sense of what the space needs before it becomes a problem * Manage inventory, including laptop ...

Ellipsis Labs

Office Manager

Manhattan, NY · On-site

Own the day-to-day operations that keep the office running well, including developing a strong sense of what the space needs before it becomes a problem * Manage inventory, including laptop ...

Ellipsis Labs, Inc

Office Manager

New York, NY · On-site

Own the day-to-day operations that keep the office running well, including developing a strong sense of what the space needs before it becomes a problem * Manage inventory, including laptop ...

Sonsoft Inc

Test Environment Management

Newark, NJ · On-site

Problem Management * Change Management * Environment Conflict Management * Batch operations * 4 years of experience in Unix Shell scripting, Perl scripting, batch job setup testing, automation ...

Sonsoft Inc

Test Environment Management

Newark, NJ · On-site

Problem Management * Change Management * Environment Conflict Management * Batch operations * 4 years of experience in Unix Shell scripting, Perl scripting, batch job setup testing, automation ...

Verisk

Incident Manager

Jersey City, NJ

This role also contributes to problem management, change coordination, and operational excellence initiatives, with a primary focus on incident leadership and service recovery. For over 50 years ...

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Problem Manager information

See Hempstead, NY salary details

$29.1K

$63.9K

$120.1K

How much do problem manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for problem manager in Hempstead, NY is $63,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,800.00 and $87,400.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What cities near Hempstead, NY are hiring for Problem Manager jobs?

Cities near Hempstead, NY with the most Problem Manager job openings:

Problem Manager jobs near you

Change Management Specialist

iShare Inc.

Manhattan, NY • On-site

$125 - $150/hr

Other

Posted 29 days ago

Job description

Change Management Specialist

Location: Buffalo, NY

Work Mode: Hybrid – 3 days/week onsite

Type: Full-time / Contract

Key Requirements
  • 8+ years of IT Service Management / Change Management experience.
  • Strong ServiceNow Change Management expertise.
  • Experience with CAB, Change Enablement, Change Calendar, and Change Governance.
  • Strong knowledge of CMDB, CSDM, CI relationships, and ITSM processes.
  • Experience with ServiceNow Performance Analytics, dashboards, workflows, and reporting.
  • Strong ITIL knowledge; ITIL 4 Foundation required.
  • Experience with Incident & Problem Management integration.
  • Knowledge of DevOps/CI-CD change management and automation.
  • Strong analytical, communication, stakeholder management, and leadership skills.
  • Financial services/banking experience is preferred.
  • ServiceNow CSA/CIS-ITSM certification is a plus.
Preferred Experience
  • Change automation / AI automation
  • ServiceNow ITSM
  • Risk and impact assessment
  • Change-related KPI reporting
  • Releasing audit-ready change records
Contact

Austin Soto: austin.soto@ishareinc.com

Nicky Verma: nicky.verma@ishareinc.com

Flexible work from home options available.

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