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Problem Manager Jobs in Hempstead, NY (NOW HIRING)

Q1 Technologies

ServiceNow Specialist

Stamford, CT · On-site

Work closely with Release, Incident, and Problem Management teams for integrated service delivery. * Required Skills Qualifications Strong understanding of IT infrastructure, applications, and ITIL ...

SPS North America

Service Now Developer (Lead)

New York, NY

$59 - $81.25/hr

Proven track record of implementing and customizing ITSM processes including Incident, Problem, Change, Service Request, and Configuration Management. Experienced in creating and modifying toolset ...

LIS Solutions

Tivoli Workload Scheduler

New York, NY · On-site

Implement TWS job and management reporting within DWC * Provide support for TWS end-to-end and DWC operations including incident and problem management with responsibility for root cause analysis and ...

Crowe LLP

Cyber Security Assessment Manager

New York, NY · On-site

$121K - $164K/yr

Infrastructure-level Incident and Problem Management * Integrated Cyber Auditing alongside business and operational auditors * Assessing design and operational effectiveness of technical ...

New

Art of Problem Solving

Math Teacher

New York, NY · On-site

$37 - $37.25/hr

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Art of Problem Solving

Math Teacher

New York, NY

$37 - $37.25/hr

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

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Problem Manager information

See Hempstead, NY salary details

$29.1K

$63.9K

$120.1K

How much do problem manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for problem manager in Hempstead, NY is $63,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,800.00 and $87,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What cities near Hempstead, NY are hiring for Problem Manager jobs?

Cities near Hempstead, NY with the most Problem Manager job openings:

Problem Manager jobs near you

ServiceNow Specialist

Q1 Technologies

Stamford, CT • On-site

Other

Re-posted 2 days ago

Job description

ROLE_DESCRIPTION -
* Key Responsibilities Oversee all stages of change requests from initiation to closure.
* Ensure changes are properly logged, evaluated, authorized, and documented.
* Assess the impact and risk of proposed changes on IT systems and business processes.
* Organize and chair CAB meetings for reviewing and approving changes.
* Ensure adherence to ITILITSM change management policies and procedures.
* Prepare reports on change success rates, failed changes, and unauthorized changes.
* Identify areas for process improvement and implement best practices.
* Work closely with Release, Incident, and Problem Management teams for integrated service delivery.
* Required Skills Qualifications Strong understanding of IT infrastructure, applications, and ITIL framework.
* Ability to assess risks, impacts, and dependencies effectively.
* Excellent stakeholder management and facilitation skills. Experience with ITSM tools (e.g., ServiceNow ) ITIL Foundation or higher preferred.

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