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Problem Manager Jobs in Frederick, MD (NOW HIRING)

Specialty Pool & Fountain

Office Manager

Rockville, MD · On-site

$45K - $60K/yr

High-level problem-solving and analytical abilities * Proven ability to manage multiple priorities and deadlines. * High attention to detail and sound problem-solving ability. * Ability to work ...

Arby's

Shift Manager

Hagerstown, MD · On-site

$14 - $17.75/hr

  • Medical

  • Dental

  • Vision

Sound decision-making and problem-solving skills * Desire for personal and professional growth Shift Managers will be provided with the following: * Thorough training program * Opportunity to advance ...

Arby's

Shift Manager

Hagerstown, MD

$14 - $17.75/hr

  • Medical

  • Dental

  • Vision

Sound decision-making and problem-solving skills * Desire for personal and professional growth Shift Managers will be provided with the following: * Thorough training program * Opportunity to advance ...

The Pretzel Bakery

Bakery Manager

Potomac, MD · On-site

$17 - $20/hr

  • Medical

  • Retirement

The shift manager works directly with the General Manager to ensure that our bakery is properly ... Are a creative thinker and problem solver * Understand how to complete daily checklists by ...

DAVIS Construction

Quality Manager

Rockville, MD · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Mentors and educates team members to develop critical observation and problem-solving skills ... Manages investigations of quality issues to determine underlying causes; participates in knowledge ...

DAVIS Construction

Quality Manager

Rockville, MD · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Mentors and educates team members to develop critical observation and problem-solving skills ... Manages investigations of quality issues to determine underlying causes; participates in knowledge ...

The Pretzel Bakery

Bakery Manager

Potomac, MD · On-site

$17 - $20/hr

  • Medical

  • Retirement

The shift manager works directly with the General Manager to ensure that our bakery is properly ... Are a creative thinker and problem solver * Understand how to complete daily checklists by ...

Freight Breakers LLC

Site Manager

Hagerstown, MD · On-site

$55K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Excellent communications (written/verbal), interpersonal, organizational, and problem-solving ... Previous experience managing a multiple shift operation preferred. * Multi-Site management ...

Freight Breakers LLC

Site Manager

Hagerstown, MD · On-site

$55K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Excellent communications (written/verbal), interpersonal, organizational, and problem-solving ... Previous experience managing a multiple shift operation preferred. * Multi-Site management ...

JEFFREY GIANGRANDE CORPORATION

HOURLY MANAGER

Myersville, MD · On-site

$13.75 - $18.25/hr

The Hourly Manager plays a crucial role in ensuring the smooth operation of our hospitality. This ... Problem-solving skills will be utilized daily to handle any operational challenges or guest ...

JEFFREY GIANGRANDE CORPORATION

HOURLY MANAGER

Hagerstown, MD · On-site

$13 - $17.25/hr

The Hourly Manager plays a crucial role in ensuring the smooth operation of our hospitality. This ... Problem-solving skills will be utilized daily to handle any operational challenges or guest ...

JEFFREY GIANGRANDE CORPORATION

HOURLY MANAGER

Thurmont, MD · On-site

$13.50 - $17.75/hr

The Hourly Manager plays a crucial role in ensuring the smooth operation of our hospitality. This ... Problem-solving skills will be utilized daily to handle any operational challenges or guest ...

JEFFREY GIANGRANDE CORPORATION

HOURLY MANAGER

New Market, MD · On-site

$13.25 - $17.50/hr

The Hourly Manager plays a crucial role in ensuring the smooth operation of our hospitality. This ... Problem-solving skills will be utilized daily to handle any operational challenges or guest ...

JEFFREY GIANGRANDE CORPORATION

HOURLY MANAGER

Frederick, MD · On-site

$14 - $18.50/hr

The Hourly Manager plays a crucial role in ensuring the smooth operation of our hospitality. This ... Problem-solving skills will be utilized daily to handle any operational challenges or guest ...

JEFFREY GIANGRANDE CORPORATION

HOURLY MANAGER

Frederick, MD · On-site

$14 - $18.50/hr

The Hourly Manager plays a crucial role in ensuring the smooth operation of our hospitality. This ... Problem-solving skills will be utilized daily to handle any operational challenges or guest ...

JEFFREY GIANGRANDE CORPORATION

HOURLY MANAGER

Mount Airy, MD · On-site

$13.50 - $17.75/hr

The Hourly Manager plays a crucial role in ensuring the smooth operation of our hospitality. This ... Problem-solving skills will be utilized daily to handle any operational challenges or guest ...

JEFFREY GIANGRANDE CORPORATION

HOURLY MANAGER

Hagerstown, MD · On-site

$13 - $17.25/hr

The Hourly Manager plays a crucial role in ensuring the smooth operation of our hospitality. This ... Problem-solving skills will be utilized daily to handle any operational challenges or guest ...

JEFFREY GIANGRANDE CORPORATION

HOURLY MANAGER

Frederick, MD · On-site

$14 - $18.50/hr

The Hourly Manager plays a crucial role in ensuring the smooth operation of our hospitality. This ... Problem-solving skills will be utilized daily to handle any operational challenges or guest ...

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Showing results 41-60

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Frederick, MD

Problem Manager information

See Frederick, MD salary details

$27.8K

$61.1K

$114.8K

How much do problem manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for problem manager in Frederick, MD is $61,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $83,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What job categories do people searching Problem Manager jobs in Frederick, MD look for?

The top searched job categories for Problem Manager jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Problem Manager jobs?

Cities near Frederick, MD with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Frederick, MD as of July 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $61,073 per year, or $29.4 per hour.

Office Manager

Specialty Pool & Fountain

Rockville, MD • On-site

$45K - $60K/yr

Other

Re-posted 5 days ago

Job description

Come work with us at Specialty Pool & Fountain!
Company: Specialty Pool and Fountain, LLC
Employment Type: Full-Time / Regular
Location: Rockville, MD on site
Position Overview:
The Office Manager is the operational backbone of the branch and the General Manager's primary execution partner. This role owns the customer experience, speed to lead, operational accuracy, and financial hygiene of the branch. The Office Manager ensures that customer commitments are met, supporting project delivery, ensuring revenue is billed and collected accurately, and daily operations run efficiently and consistently.
The Office Manager plays a critical role in supporting the branch's growth by coordinating administrative operations, maintaining accurate project documentation, supporting customer relationships, and ensuring alignment between field operations, sales, finance, and leadership.
This role requires a highly organized, detail-oriented professional who can manage multiple priorities, improve operational processes, and contribute directly to branch profitability and customer satisfaction.
ESSENTIAL RESPONSIBILITIES
Office Operations, Administration & HR Support
  • Oversee daily office operations and maintain a professional, organized environment
  • Manage office supplies, equipment, and company-owned assets, including phones, tablets, and other technology resources.
  • Support fleet-related administrative needs, including registrations, tolls, documentation, and related projects.
  • Partner with HR and the General Manager to support employee onboarding, and training coordination.
  • Maintain accurate employee, vendor, and operational records.
  • Support branch leadership with administrative projects and reporting needs.

Customer Experience & Retention
  • Own all inbound and outbound customer communication (phone, email, text, portal) during business hours
  • Ensure customer inquiries, leads, and service requests receive timely responses and appropriate follow-up.
  • Coordinate customer communications throughout the estimating, construction, and project completion process.
  • Serve as the primary customer advocate at the branch level
  • Support customer retention efforts by proactively addressing concerns and ensuring commitments are met.
  • Assist with resolving customer issues, escalations, and service concerns in partnership with branch leadership.
  • Maintain accurate, complete documentation of all customer interactions, commitments, and resolutions

Operational Execution & Accuracy
  • Support scheduling for maintenance, repair, and remodel work in partnership with Project and Field Leadership.
  • Maintain accurate project records, documentation, job costing, and updates within company systems.
  • Coordinate warranty documentation and follow-up activities.
  • Identify operational gaps and partner with branch leadership to improve workflows
  • Flag technician performance or repeated service issues to branch leadership

Financial Stewardship & AR Ownership
  • Own Accounts Receivable for the branch between 0-90 days
  • Ensure all services are invoiced accurately and billed on time
  • Process payments, credits, and billing corrections
  • Proactively follow up on outstanding balances and establish payment arrangements
  • Partner with Accounting/AR on delinquent or escalated accounts
  • Document all financial agreements and exceptions in Salesforce
SKILLS & QUALIFICATIONS
  • Experience in office management, construction administration, project coordination, or a related field.
  • Experience in business planning, budgeting, and financial oversight in addition to an understanding of billing cycles and collections best practices.
  • Construction, aquatics, commercial services, or related industry experience preferred.
  • Experience with CRM, ERP, or project management systems (Salesforce or similar platforms preferred).
  • Knowledge of merchant trade agreements, credit policies, and regulatory compliance related to Accounts Receivable
  • Strong understanding of business operations, including HR, procurement, and finance.
  • Excellent communication and interpersonal skills.
  • High-level problem-solving and analytical abilities
  • Proven ability to manage multiple priorities and deadlines.
  • High attention to detail and sound problem-solving ability.
  • Ability to work independently and collaboratively within a team environment.
SCHEDULE
  • This is a full-time position with a standard work schedule of Monday through Friday during normal business hours.
  • This role requires flexible schedules and may work early mornings, evenings, weekends, and work extended hours depending on customer and business needs.
  • Availability outside of normal business hours may be required for urgent operational or customer matters.
PHYSICAL REQUIREMENTS
  • Ability to sit, stand, and walk for prolonged periods.
  • Frequent computer use; fine motor skills required for typing and operating standard office equipment.
  • Ability and willingness to visit job sites and work in outdoor environments as needed.
  • Ability to lift, carry, push, or pull items weighing up to 25 pounds.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Amenity Construction Group is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

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