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Problem Manager Jobs in Frederick, MD (NOW HIRING)

Clearway Pain Solutions

Site Manager

Frederick, MD · On-site

The Site Manager oversees all administrative operations in designated office as assigned ... Possess the ability to recognize and initiate the correction of problem areas. * Oversees the ...

KureSmart

Site Manager

Frederick, MD

The Site Manager oversees all administrative operations in designated office as assigned ... Possess the ability to recognize and initiate the correction of problem areas. * Oversees the ...

Clearway Pain Solutions

Site Manager

Frederick, MD · On-site

The Site Manager oversees all administrative operations in designated office as assigned ... Possess the ability to recognize and initiate the correction of problem areas. * Oversees the ...

Clearway Pain Solutions

Site Manager

Frederick, MD · On-site

The Site Manager oversees all administrative operations in designated office as assigned ... Possess the ability to recognize and initiate the correction of problem areas. * Oversees the ...

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$100K - $150K/yr

Manage incident, problem, and change management lifecycles in alignment with ITIL best practices * Coordinate escalations, major incident response, stakeholder communications, and post-incident ...

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$100K - $150K/yr

Manage incident, problem, and change management lifecycles in alignment with ITIL best practices * Coordinate escalations, major incident response, stakeholder communications, and post-incident ...

Atlantic Grille

Shift Manager

Frederick, MD · On-site

$20/hr

As a Shift Manager, you will be responsible for the restaurant's operational performance during ... Strong communication and problem-solving skills

Atlantic Grille

Shift Manager

Frederick, MD · On-site

$20/hr

As a Shift Manager, you will be responsible for the restaurant's operational performance during ... Strong communication and problem-solving skills

Atlantic Grille

Shift Manager

Frederick, MD · On-site

$20/hr

As a Shift Manager, you will be responsible for the restaurant's operational performance during ... Strong communication and problem-solving skills

Dunkin

Manager

Germantown, MD · On-site

The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...

Dunkin

Manager

Germantown, MD · On-site

The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...

Dunkin

Manager

Smithsburg, MD

The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...

Dunkin

Manager

Emmitsburg, MD · On-site

The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...

D4C Dental Brands

Operations Manager

Olney, MD · On-site

Excellent communication, problem solving and leadership skills. * Coursework or on-the-job training in the fields of dentistry, business or training. * Strong healthcare management/customer service ...

DIRTT Partners

Project Manager

Rockville, MD

PROJECT MANAGER - Intellistruct Modular Construction The Project Manager for Intellistruct will be ... Performs as a team-player, demonstrating a willingness to be a hands-on problem solver ...

Specialty Pool & Fountain

Office Manager

Rockville, MD

$45K - $60K/yr

High-level problem-solving and analytical abilities * Proven ability to manage multiple priorities and deadlines. * High attention to detail and sound problem-solving ability. * Ability to work ...

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Showing results 21-40

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Frederick, MD

Problem Manager information

See Frederick, MD salary details

$27.8K

$61.1K

$114.8K

How much do problem manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for problem manager in Frederick, MD is $61,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $83,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What job categories do people searching Problem Manager jobs in Frederick, MD look for?

The top searched job categories for Problem Manager jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Problem Manager jobs?

Cities near Frederick, MD with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Frederick, MD as of July 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $61,073 per year, or $29.4 per hour.

Site Manager

Clearway Pain Solutions

Frederick, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Clearway Pain Solutions rating

5.2

Company rating: 5.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

The Site Manager oversees all administrative operations in designated office as assigned. Effectively manages all administrative duties and staff. Supervises all the support staff.

Essential Duties and Responsiblities:

  • Primarily acts as a Front Desk Representative and/or Medical Assistant.
  • Performs job in accordance with Company Mission, vision and goals.
  • Exercises confidentiality in all areas, abiding by HIPAA rules and regulations.
  • Organizes all administrative functions and is responsible for efficient day-to-day functioning of related staff.
  • Is responsible for staff schedules and ensuring coverage in the absence of a staff member. Schedules for appropriate overage and utilization of support staff.
  • Clearly defines each administrative staff members job responsibilities.
  • Assists staff members through coaching, mentoring and other development activities.
  • Completes administrative and clinical personnel evaluations.
  • Establishes and maintains an environment that promotes and supports professional practices and standards.
  • Serves as a role model in leadership abilities, applications of principles of teaching, management and effective communication.
  • Complies with established best practices and policies/procedure.
  • Acts as a patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patients physical or mental wellbeing, safety or dignity.
  • Possess the ability to recognize and initiate the correction of problem areas.
  • Oversees the proper handling of patient medical records, as required under HIPAA regulations.
  • Ensures that all appointments are scheduled appropriately and adhere to the applicable internal policies and procedures.
  • Ensures patient balances are collected.
  • Promotes smooth interaction with other departments and fosters good interdepartmental relations.
  • Responsible for ordering necessary office supplies.
  • Creates, reviews and manages daily reporting.
  • Ensures all reports are accurately submitted/distributed in a timely manner.
  • Cross trains all staff to ensure effective coverage during absences.
  • Keeps doctors schedule and schedule for office.
  • Effectively handles patient complaints in a timely and appropriate manner.
  • Ensures that time cards are accurate for payroll and ensures all timecards are reviewed/approved by staff and the Office Manager by appropriate deadlines.
  • Works with senior management to develop, implement, and monitor effective work.
  • Attends operations meetings, as necessary.
  • Follows instructions; responds to management direction; accepts personal responsibility for actions, performance and results; keeps commitments; completes tasks on time or notifies appropriate person with alternate plan
  • Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyones efforts to succeed.
  • Independently works though situational issues and uses problem solving skills to achieve desired outcome.
  • Communicates routinely with manager.
  • Performs other duties as assigned.

Minimum Qualifications:

  • High School Diploma or GED AND three (3) years medical office management experience; OR an equivalent combination of education and experience.
  • Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
  • Must have excellent written and oral communication skills, including exceptional customer service.
  • Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
  • Must be able to work individually as well as within a team.
  • Must be able to follow both verbal and written instructions.
  • Must be able to work a flexible schedule.
  • Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
  • Must be able to multi-task and prioritize.
  • Must demonstrate extreme attention to detail.
  • Must possess strong organization skills.
  • Must be able to problem solve and use reasoning.
  • Must be able to meet predefined quality standards.
  • Must maintain and project a professional attitude and appearance at all time.
  • Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology.
  • All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Preferred Qualifications:

  • Bachelors Degree from an accredited college or university.
  • Four (4) years of prior experience working in a medical practice.
  • One (1) year of prior experience working with an Electronic Medical Record (EMR).

Driving/Travel:

The employee must have reliable transportation. Travel for this position may be required up to 40%. While the primary workplace may be closest to the employees home, work assignments could be in any of the Companys locations.

Compensation and Benefits:

  • Pay Range: $22.00/hr - $25.00/hr
  • PTO: Up to 96 hours in first year (pro-rated based on start date)
  • Holidays: 7 (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day)
  • Retirement: 401(k) with employer match
  • Health Benefits: Medical (single and family), Dental (single and family), Vision (single and family)
  • Other Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Basic Life/AD&D, Employee Assistance Program
  • Other Voluntary Benefits: Voluntary Life, Accident, Critical Illness, Hospital Indemnity
  • Other Compensation: This position is non-exempt (hourly) and eligible for overtime pay in accordance with applicable law. Overtime is not guaranteed. This position is not eligible for bonus, commission, incentive, or shift differential pay.

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