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Problem Manager Jobs in Colonia, NJ (NOW HIRING)

Sonsoft Inc

Test Environment Management

Newark, NJ

Problem Management * Change Management * Environment Conflict Management * Batch operations * 4 years of experience in Unix Shell scripting, Perl scripting, batch job setup testing, automation ...

Citizens

Senior Incident Manager

Iselin, NJ · On-site

$100K - $135K/yr

Lead post incident reviews, identify lessons learned, and partner with problem management teams to drive root cause remediation and recurrence prevention. Use incident metrics, trends, and service ...

Citizens

Senior Incident Manager

Iselin, NJ

$100K - $135K/yr

Lead post incident reviews, identify lessons learned, and partner with problem management teams to drive root cause remediation and recurrence prevention. Use incident metrics, trends, and service ...

Round One Entertainment

Manager

Edison, NJ · On-site

$24 - $25.75/hr

Menlo Park Mall Manager Location: 505 Menlo Park Dr , Edison, NJ Department: Facility-Mechanic ... Able to readily identify the most common problem with components like controls and audio systems ...

ClifyX

SECURITY ENGNIEER

South Plainfield, NJ · On-site

Identity and Access management, Information Security Incident and Problem Management, Information Security Governance for business and technology. General experience in business and IT processes and ...

Deloitte

Oracle Managed Services Manager

New York, NY · On-site

Managing steady-state support operations across incident, problem, change, release, and minor enhancement processes for Oracle Cloud ERP and other enterprise resource planning platforms * Leading ...

Omni Inclusive

Sterling Connect Direct

Jersey City, NJ · On-site

To provide support for on call escalations or L3 level support and doing incident and problem management. Work on value adding activities such Knowledge base update and management, Training freshers ...

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Problem Manager information

See Colonia, NJ salary details

$28.5K

$62.5K

$117.5K

How much do problem manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for problem manager in Colonia, NJ is $62,472.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,100.00 and $85,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.
What cities near Colonia, NJ are hiring for Problem Manager jobs? Cities near Colonia, NJ with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Colonia, NJ as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $62,472 per year, or $30 per hour.

Test Environment Management

Sonsoft Inc

Newark, NJ

Full-time

Re-posted 29 days ago

Job description

Company Description

SonSoft is an IT Staffing and consulting firm and duly organized under the laws of the Commonwealth of Georgia. We are growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description

Job Description:-

  • At least 4 years of experience in Environment Management:
  • Ensure high availability of environment
  • Capacity Management
  • Incident Management
  • Problem Management
  • Change Management
  • Environment Conflict Management
  • Batch operations
  • 4 years of experience in Unix Shell scripting, Perl scripting, batch job setup testing, automation testing.
  • 4 years of experience with HP Quality Center.
  • At least 2 years of experience in Environment analysis & reporting.
  • Ability to work in team in diverse/ multiple stakeholder environment
  • Gap analysis of the existing TEMS framework from batch monitoring and scheduling
  • Batch Operations: Hands-on scheduling and execution of Mainframe and Control M Batches
  • Suggest areas on improvements on pain areas in the project and Getting those ideas implemented
  • Experience in Cloud Migration - Migration from On-premises to Cloud testing, Experience in any one Cloud technologies like MS Azure, AWS etc.
  • Ability to work in team in diverse/ multiple stakeholder environment
  • Analytical skills
  • Experience and desire to work in a Global delivery environment

Qualifications

Basic Qualifications :-

  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 4 years of experience with Information Technology.
Additional Information

** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Note:-

  1. This is a Full-Time Permanent job opportunity for you.
  2. Only US Citizen, Green Card Holder, TN Visa, GC-EAD, H4-EAD & L2-EAD can apply.
  3. No OPT-EAD & H1B Consultants please.
  4. Please mention your Visa Status in your email or resume.
Sonsoft logo

About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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