Problem Manager Jobs in Clementon, NJ (NOW HIRING)

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

This job entails leading the design and implementation of security measures for identity and access management. It involves ensuring compliance with organizational standards. It also involves coordinating with Cybersecurity Operations and Application Development teams, reviewing business requirements, and maintaining security solutions. The role contributes to safeguarding critical systems and data by optimizing system performance and documenting operational procedures. Work may require a flexible schedule.

Key ResponsibilitiesIdentity Platform Operations & Support

• Provide operational support for Okta and related IAM platforms.
• Monitor identity systems and respond to incidents, service requests, and escalations.
• Troubleshoot authentication, SSO, MFA, federation, and user provisioning issues.
• Perform routine platform maintenance, configuration updates, and health checks.
• Assist with user lifecycle management activities, including provisioning and de-provisioning.

Application Onboarding & Access Management Support

• Support onboarding of enterprise applications into the IAM ecosystem.
• Assist application teams in configuring SSO, MFA, and federation integrations.
• Validate application configurations and participate in testing activities.
• Support role and entitlement management processes.
• Maintain documentation for integrations, support procedures, and operational runbooks.

Incident Response & Problem Management

• Investigate access-related incidents and service disruptions.
• Analyze logs and system data to identify root causes and recommend solutions.
• Participate in after-hours support rotations as required.
• Escalate complex issues to senior engineers and vendors when necessary.

Collaboration & Continuous Improvement

• Work with security, infrastructure, and application teams to improve service delivery.
• Contribute to the development of operational procedures and automation opportunities.
• Participate in Agile team ceremonies and support documentation of requirements and support processes.
• Continuously expand technical skills through training, certifications, and hands-on experience.

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field, or equivalent work experience.

2-5 years of experience supporting Identity and Access Management, enterprise applications, or information technology systems.

Basic understanding of IAM concepts.

Familiarity with identity protocols such as: SAML, OpenID Connect (OIDC), OAuth 2.0.

Experience troubleshooting application access and authentication issues.

Strong analytical and problem-solving skills.

Strong written and verbal communication skills.

Ability to work effectively in a collaborative team environment.

Preferred Qualifications

• Hands-on experience with Okta Customer Identity Cloud or Auth0.
• Exposure to cloud platforms such as AWS or Azure.
• Experience using ticketing systems such as ServiceNow.
• Basic scripting skills in PowerShell, Python, or similar languages.
• Experience supporting enterprise SaaS applications.
• Okta Certified Professional or willingness to obtain certification within the first year.

Employees at all levels are expected to

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualification.

Skills

Collaboration, Identity Access Management (IAM), Platform Management

Compensation

New Jersey Pay Range: $86,645.37 - $129,968.05 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience 2-5 Years

Equal Opportunity Statement

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Additional Information

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.