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Problem Manager Jobs in California, MD (NOW HIRING)

General Restaurant Manager Reports To : Multi-Unit Manager/Franchisee Overview: A Restaurant ... Problem solving * Motivating others Physical Demands/Working Conditions: * Standing on feet

General Restaurant Manager Reports To : Multi-Unit Manager/Franchisee Overview: A Restaurant ... Problem solving * Motivating others Physical Demands/Working Conditions: * Standing on feet

... problem-solving skills. · Proficiency in project management software tools (e.g. MS Project), methodologies, and best practices. · Demonstrated ability to operate independently, take initiative ...

New

Excellent verbal and written communication, organizational, and problem-solving skills. Proficiency in project management software tools (e.g. MS Project), methodologies, and best practices.

New

General Manager

Lexington Park, MD · On-site

$75K - $90K/yr

As the General Manager (GM ), you're the ultimate leader of the store-setting the vision, driving ... Skilled in problem-solving, critical thinking, and decision-making * Solid understanding of store ...

Project Mgr - Tech

Saint Inigoes, MD · On-site

$97K - $164K/yr

... problem-solving team. Our team is looking for an experienced Technical Project Manager. You can ... help our teams solve some of the most complex technical and logistical challenges - all while ...

Our integrated networks span warehouse management, line-haul transportation, last-mile delivery ... Strong problem-solving skills and the ability to think strategically. At JINGDONG Logistics, we're ...

Adaptability and problem-solving skills in a fast-paced, high-volume environment Who we are As the ... Salon Managers lead the team, manage salon operations, and deliver haircuts, depending on salon ...

Adaptability and problem-solving skills in a fast-paced, high-volume environment Who we are As the ... Salon Managers lead the team, manage salon operations, and deliver haircuts, depending on salon ...

... problem solving skills Exceptional team building capability Basic business math and accounting skills Basic personal computer literacy Ability to manage multiple projects Ability to be a role model ...

Store Manager

California, MD · On-site

$70K - $88K/yr

Problem Solving Is solution oriented, sees problems as opportunities. Looks beyond the obvious and doesn't stop at the first answers. Keeps the goal in mind and is not easily deterred. Managing and ...

Shall serve as the subject matter expert for space management and space utilization data, information, and problem resolution for our technical and support customers. Annually leads and coordinates ...

Shall serve as the subject matter expert for space management and space utilization data, information, and problem resolution for our technical and support customers. Annually leads and coordinates ...

Showing results 21-40

Problem Manager information

See California, MD salary details

$26.8K

$58.9K

$110.7K

How much do problem manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for problem manager in California, MD is $58,863.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,100.00 and $80,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What cities near California, MD are hiring for Problem Manager jobs?

Cities near California, MD with the most Problem Manager job openings:

Infographic showing various Problem Manager job openings in California, MD as of June 2026, with employment types broken down into 77% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $58,863 per year, or $28.3 per hour.

General Manager

Dunkin

Charlotte Hall, MD • On-site

Full-time

Re-posted 8 days ago


Dunkin' rating

4.7

Company rating: 4.7 out of 10

Based on 2,233 frontline employees who took The Breakroom Quiz

79th of 106 rated fast food restaurants


Job description

Position Title: General Restaurant Manager

Reports To: Multi-Unit Manager/Franchisee

Overview:

A Restaurant Manager is generally responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, to maintain operational excellence and to help build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures, and in compliance with all applicable laws.

Responsibilities Include:

  • Able to perform all responsibilities of restaurant team members.
  • Recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers and other support staff.
  • Foster a positive work environment by promoting teamwork, providing coaching and feedback and resolving conflicts.
  • Implement training programs to enhance team member skills and performance.
  • Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values.
  • Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of brand standards and systems.
  • Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
  • Create and maintain a guest focused culture in the restaurant
  • Review guest feedback results and implement action plans to drive improvement
  • Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity.
  • Ensure exceptional customer service by providing a welcoming and friendly atmosphere.
  • Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues.
  • Monitor and control food and labor costs, inventory levels, and waste to maximize profitability.
  • Engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships.
  • Stay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunities.
  • Communicate restaurant priorities, goals and results to restaurant team members
  • Execute new product roll-outs including training, marketing, and sampling
  • Completion of DCP and other vendor orders to ensure all products are fully stocked
  • Conduct self-assessments and corresponding action plans for food safety and brand standards
  • Ensure restaurant budget is met as determined by Franchisee
  • Engage with Dunkin' and Inspire Brands Field Operations team as appropriate


Education/Experience:

  • Basic computer skills
  • Fluent in spoken and written English or the predominant language in your market
  • Basic math and financial management
  • Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
  • College Degree preferred.


Key Competencies:

  • Strong analytical skills and business acumen
  • Works well with others in a fun, fast-paced team environment
  • On time, demonstrates honesty and a positive attitude
  • Willingness to learn and embrace change
  • Ability to train and develop a team including giving positive and constructive feedback
  • Guest focused
  • Time Management
  • Ability to manage conflict
  • Problem solving
  • Motivating others


Physical Demands/Working Conditions:

  • Standing on feet
  • Repetitive motion including bending, stooping and reaching
  • Lifting packages (if applicable)
  • Wearing a headset (if applicable)
  • Working in a small space


Each franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. These materials and resources are optional for franchisees, and nothing in these materials and resources should be construed as the franchisor being involved in or having control over a franchise employee's essential terms and conditions of employment. Specific employment-related questions should be directed to your franchise organization's legal counsel or other professional advisor.




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About Dunkin

Sourced by ZipRecruiter

Dunkin' Donuts, commonly known as Dunkin', is a premier quick service restaurant (QSR) located in Canton, MA, United States. Founded in 1950 by Mr. William Rosenberg, Dunkin' entered the food industry with a mission to serve fresh, delicious coffee and delectable donuts efficiently and affordably. The company primarily operates in the food and beverage industry, specializing in high-quality brewed coffee, baked goods, and delicious sandwiches. Known for their iconic slogan "America Runs on Dunkin'", the company has become a household name, transforming the simple joy of a cup of coffee and a donut into a daily ritual for millions of people around the world.

Industry

Food and beverage stores, retail and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Canton, MA, US