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Problem Manager Jobs in Baltimore, MD (NOW HIRING)

The High Companies

Project Manager

Baltimore, MD · On-site

Behind every successful project is a team of problem-solvers, planners, and professionals who take ... The Project Manager will be responsible for all aspects of sales support and project management for ...

Enterprise Management

Asset Manager

Baltimore, MD

$20 - $30/hr

Asset Manager Location: Baltimore, MD Company: Enterprise Management Solutions, LLC Job Type ... Strong analytical, organizational, and problem-solving skills. Excellent attention to detail and ...

Conexus Staffing Inc

ServiceNow Developers

Columbia, MD · On-site

$125K - $135K/yr

... Management, Problem Management, Service Request Management, Change Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, as well as integrations ...

Enterprise Management

Asset Manager

Baltimore, MD · On-site

$20 - $30/hr

Asset Manager Location: Baltimore, MD Company: Enterprise Management Solutions, LLC Job Type ... problem-solving skills. • Excellent attention to detail and commitment to accuracy ...

The Option Group

Care Manager

Hunt Valley, MD · On-site

Recognizes industry trends and problem solves * Respectful of company and client confidentiality ... Manage time efficiently. * Ability to provide coordinated communication between family members ...

Kratos Defense

IT Site Lead

Glen Burnie, MD

$90K - $105K/yr

Incident and problem management * Project coordination * Vendor management * Customer service * Time management * Communication and interpersonal skills * Documentation and reporting Typical KPIs

Smashing Grapes

Restaurant Manager

Annapolis, MD

We are looking for people who are passionate about food, wine, spirits and customer service; problem-solvers with strong work ethic and leadership skills. Our Restaurant Managers are experienced ...

Quest Resource LLC.

Project Manager

Annapolis, MD · On-site

$90K - $120K/yr

We are seeking a remote Project Manager to support residential projects across the region. This ... Provide real-time problem-solving during install and ensure projects are delivered according to ...

Quest Resource LLC.

Project Manager

Annapolis, MD

$90K - $120K/yr

We are seeking a remote Project Manager to support residential projects across the region. This ... Provide real-time problem-solving during install and ensure projects are delivered according to ...

Fibox Inc.

Manufacturing Manager

Glen Burnie, MD · On-site

The Manufacturing Manager is responsible for leading daily manufacturing operations to ensure safe ... Utilize Lean manufacturing tools and problem-solving methodologies to improve throughput and reduce ...

Clearway Pain Solutions

Office Manager

Columbia, MD · On-site

The Office Manager oversees all administrative operations in designated office as assigned ... Possess the ability to recognize and initiate the correction of problem areas. * Oversees the ...

KureSmart

Office Manager

Columbia, MD · On-site

The Office Manager oversees all administrative operations in designated office as assigned ... Possess the ability to recognize and initiate the correction of problem areas. * Oversees the ...

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Problem Manager information

See Baltimore, MD salary details

$27.8K

$61K

$114.8K

How much do problem manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for problem manager in Baltimore, MD is $61,034.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $83,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What job categories do people searching Problem Manager jobs in Baltimore, MD look for?

The top searched job categories for Problem Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Problem Manager jobs?

Cities near Baltimore, MD with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $61,034 per year, or $29.3 per hour.

Project Manager

The High Companies

Baltimore, MD • On-site

Full-time

Re-posted 20 days ago

Job description

At StructureCare, we don't just restore parking garages, we protect what supports everything else. As a national leader in parking structure engineering, repair, and maintenance, we've worked on more than 600 facilities of every construction type. Our approach is simple:
Engineer smart solutions, prevent problems before they start, and always deliver what we promise, with no surprises.
Behind every successful project is a team of problem-solvers, planners, and professionals who take pride in doing things right the first time.
Looking to build a career with purpose and precision? Join StructureCare, where your work keeps everything standing.
The Project Manager will be responsible for all aspects of sales support and project management for StructureCare working in the DC, MD, VA market. The position plans, develops, and directs all aspects of assigned projects to maximize profitability and exceed client's expectations. This includes vendor management, proposal development and oversight of repair and restoration projects.
EXPERIENCE, TRAINING, AND/OR EDUCATION REQUIRED:
  • Bachelor's Degree (Engineering, Construction Management or related field)
  • 2 or more years experience in Project Management. Concrete and/or restoration industry is preferred.
  • Working knowledge of the construction processes, equipment, techniques, drawings, specifications, building materials and standards applicable to discipline.
  • Strong organizational skills along with meticulous attention to detail.
  • Accurate and concise written and verbal communication skills
  • Strong problem-solving skills.
  • Ability to work independently and/or collaborate with a team.
  • Ability to adapt as the organization continues to grow.
  • Driver's license and acceptable motor vehicle record required.

GENERAL DESCRIPTION:
  • Communicating with Client Service Manager's (sales) to coordinate the availability of SC vendor network for execution of projects and potential projects.
  • Communicating with Structural Engineers regarding scope development, estimating of projects and all technical questions, concerns and issues that may arise during active projects.
  • Soliciting vendor pricing through SC's preferred vendor program and methods.
  • Preparing, reviewing, and updating the project budget, schedule, construction plan and construction progress.
  • Execution of subcontractor Statements of Work and Change Orders as necessary.
  • Supervise all aspects of site logistics and subcontractor(s) activity during the execution of projects to exceed customer requirements and expectations.
  • Overseeing the procurement of required project materials.
  • Reviewing and approving subcontractor payment requisitions.
  • Preparing owner payment requisitions.
  • Working with customers to resolve any outstanding issues within the scope of the contract.
  • Attending project meetings as required.
  • Developing and enhancing customer relationships through the delivery of excellent service and problem-solving abilities.

#LI-BC
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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