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Problem Manager Jobs in Baltimore, MD (NOW HIRING)

GDIT

Deputy Program Manager

Silver Spring, MD · Hybrid

$121K - $163K/yr

Experience with performance reporting, incident/problem management, dashboards, and operational metrics. * Ability to communicate effectively with scientists, engineers, and government stakeholders.

SC&H Group

Senior Manager, Corporate IT

Hunt Valley, MD · Hybrid

$124K - $124K/yr

Own the IT service management platform and enforce consistent incident, change, and problem management processes. Project & Program Management * Own full lifecycle delivery of IT projects, from ...

SC&H Group

Senior Manager, Corporate IT

Hunt Valley, MD · On-site

$124K - $124K/yr

Own the IT service management platform and enforce consistent incident, change, and problem management processes. Project & Program Management * Own full lifecycle delivery of IT projects, from ...

Synergy ECP

System Administrator 2

Columbia, MD · On-site

Manages IT system infrastructure and any processes related to these systems.Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...

OBXtek

Senior System Administrator

Baltimore, MD · On-site

$85K - $115K/yr

Participate in problem management reporting, resolution and documentation in Change, Asset and Problem Reporting System (CAPRS). * Develop server configuration, maintenance and operations ...

OBXtek

Senior System Administrator

Baltimore, MD · On-site

$85K - $115K/yr

Participate in problem management reporting, resolution and documentation in Change, Asset and Problem Reporting System (CAPRS). * Develop server configuration, maintenance and operations ...

OBXtek

Senior System Administrator

Baltimore, MD · On-site

$85K - $115K/yr

Participate in problem management reporting, resolution and documentation in Change, Asset and Problem Reporting System (CAPRS). * Develop server configuration, maintenance and operations ...

OBXtek

Senior System Administrator

Baltimore, MD · On-site

$85K - $115K/yr

Participate in problem management reporting, resolution and documentation in Change, Asset and Problem Reporting System (CAPRS). * Develop server configuration, maintenance and operations ...

Apex Informatics

DevOps Engineer

Owings Mills, MD · On-site

$50.75 - $69.50/hr

... Problem management Experience in using Git based DevOps processes Develop training and documentation materials Required Technical Expertise Experience in container orchestration solutions with ...

High Industries

Project Manager

Baltimore, MD · On-site

Behind every successful project is a team of problem-solvers, planners, and professionals who take ... The Project Manager will be responsible for all aspects of sales support and project management for ...

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Showing results 21-40

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Baltimore, MD

Problem Manager information

See Baltimore, MD salary details

$27.8K

$61K

$114.8K

How much do problem manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for problem manager in Baltimore, MD is $61,034.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $83,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What job categories do people searching Problem Manager jobs in Baltimore, MD look for?

The top searched job categories for Problem Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Problem Manager jobs?

Cities near Baltimore, MD with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $61,034 per year, or $29.3 per hour.

ServiceNow System Administrator, TS/SCI with a Full Scope Polygraph Security Clearance Required

Next Step Systems

Fort George G Meade, MD • On-site

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

Job description

ServiceNow System Administrator, TS/SCI with a Full Scope Polygraph Security Clearance Required, Fort Meade, MD
The qualified ServiceNow System Administrator must have an active TS/SCI with a Full Scope Polygraph security clearance. This position is 100% Onsite.
We are seeking an experienced ServiceNow Systems Administrator to join the team in support of Federal Government clients. As the ServiceNow Systems Administrator, you will be responsible for maintaining and optimizing ServiceNow instances, ensuring system performance, and implementing new features and functionalities.
ServiceNow System Administrator Responsibilities:
- Configure and maintain ServiceNow instances, including user management, role-based access control, and security settings.
- Implement, configure, and customize ServiceNow applications, such as Incident Management, Problem Management, Change Management, and Service Catalog.
- Integrate ServiceNow with other systems, data sets and tools used by Federal Government clients.
- Monitor system performance, identify bottlenecks, and implement optimizations.
- Provide technical support and troubleshoot issues reported by users.
- Develop and maintain system documentation, including admin guides, knowledge articles and user manuals.
- Stay current with ServiceNow updates, patches, and best practices.
- Collaborate with cross-functional teams to understand business requirements and deliver effective solutions.
ServiceNow System Administrator Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum of 5 years of experience as a ServiceNow Administrator.
- ServiceNow System Administrator Certification.
- Strong knowledge of ServiceNow configuration, customization, and integration.
- Experience with IT Service Management (ITSM) processes and best practices, such as Information Technology Infrastructure Library (ITIL).
- Familiarity with scripting languages, such as JavaScript and PowerShell.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration abilities.
- Ability to obtain and maintain an active TS/SCI clearance.
ServiceNow System Administrator Preferred Qualifications:
- Master's degree in Computer Science, Information Technology, or related field.
- ServiceNow Advanced System Administrator Certification.
- Experience working with Federal Government clients and understanding of their unique requirements.
- Knowledge of Governance, Risk, and Compliance (GRC), Human Resources (HR), and Customer Service Management (CSM) ServiceNow applications.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Fort Meade MD Jobs, ServiceNow System Administrator, ServiceNow, Systems Administrator, IT Service Management, ITSM, Information Technology Infrastructure Library, ITIL, Governance, Risk, and Compliance, GRC, Human Resources, HR, and Customer Service Management, CSM, JavaScript, PowerShell, Incident Management, Problem Management, Change Management, Service Catalog, Support, Systems Administration, Security Clearance, Maryland Recruiters, IT Jobs, Maryland Recruiting
Looking to hire a for similar positions in Fort Meade, MD or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire ServiceNow System Administrators for jobs in Fort Meade, MD and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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