Fort George G Meade, MD · On-site
... Manager will support the Service Operations Service Management Office (SOSMO) providing an ITIL (Information Technology Infrastructure Library) based methodology for Change, Incident, and Problem ...
Fort George G Meade, MD · On-site
... Manager will support the Service Operations Service Management Office (SOSMO) providing an ITIL (Information Technology Infrastructure Library) based methodology for Change, Incident, and Problem ...
College Park, MD · Hybrid
$121K - $163K/yr
Experience with performance reporting, incident/problem management, dashboards, and operational metrics. * Ability to communicate effectively with scientists, engineers, and government stakeholders.
College Park, MD · Hybrid
$121K - $163K/yr
Experience with performance reporting, incident/problem management, dashboards, and operational metrics. * Ability to communicate effectively with scientists, engineers, and government stakeholders.
Gaithersburg, MD · Hybrid
$121K - $163K/yr
Experience with performance reporting, incident/problem management, dashboards, and operational metrics. * Ability to communicate effectively with scientists, engineers, and government stakeholders.
New
Gaithersburg, MD · Hybrid
$121K - $163K/yr
Experience with performance reporting, incident/problem management, dashboards, and operational metrics. * Ability to communicate effectively with scientists, engineers, and government stakeholders.
New
College Park, MD · Hybrid
$121K - $163K/yr
Experience with performance reporting, incident/problem management, dashboards, and operational metrics. * Ability to communicate effectively with scientists, engineers, and government stakeholders.
New
College Park, MD · Hybrid
$121K - $163K/yr
Experience with performance reporting, incident/problem management, dashboards, and operational metrics. * Ability to communicate effectively with scientists, engineers, and government stakeholders.
New
Baltimore, MD · On-site
$57K - $105K/yr
... Problem Management Process Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable ...
Baltimore, MD · On-site
$57K - $105K/yr
... Problem Management Process Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable ...
Upper Marlboro, MD · On-site
$15.42/hr
Document, logs and track calls using problem management database (ticket system), and maintains history records and related problem documentation * Other duties as assigned Requirements * Call Center ...
Quick apply
Upper Marlboro, MD · On-site
$15.42/hr
Document, logs and track calls using problem management database (ticket system), and maintains history records and related problem documentation * Other duties as assigned Requirements * Call Center ...
Fort George G Meade, MD · On-site
... Problem Management, Change Management, and Service Catalog. - Integrate ServiceNow with other systems, data sets and tools used by Federal Government clients. - Monitor system performance, identify ...
Fort George G Meade, MD · On-site
... Problem Management, Change Management, and Service Catalog. - Integrate ServiceNow with other systems, data sets and tools used by Federal Government clients. - Monitor system performance, identify ...
Silver Spring, MD · Hybrid
$121K - $163K/yr
Experience with performance reporting, incident/problem management, dashboards, and operational metrics. * Ability to communicate effectively with scientists, engineers, and government stakeholders.
Silver Spring, MD · Hybrid
$121K - $163K/yr
Experience with performance reporting, incident/problem management, dashboards, and operational metrics. * Ability to communicate effectively with scientists, engineers, and government stakeholders.
$84K - $112K/yr
Problem Management - Conduct Root Cause analyses (RCAs) and implement permanent corrective actions to prevent recurrence. * Provisioning and Implementation Oversight - Manage deployment of new ...
$84K - $112K/yr
Problem Management - Conduct Root Cause analyses (RCAs) and implement permanent corrective actions to prevent recurrence. * Provisioning and Implementation Oversight - Manage deployment of new ...
$84K - $112K/yr
Problem Management - Conduct Root Cause analyses (RCAs) and implement permanent corrective actions to prevent recurrence. * Provisioning and Implementation Oversight - Manage deployment of new ...
$84K - $112K/yr
Problem Management - Conduct Root Cause analyses (RCAs) and implement permanent corrective actions to prevent recurrence. * Provisioning and Implementation Oversight - Manage deployment of new ...
Frederick, MD · On-site
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development ...
Frederick, MD · On-site
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development ...
Annapolis, MD · On-site
$84K - $112K/yr
Problem Management - Conduct Root Cause analyses (RCAs) and implement permanent corrective actions to prevent recurrence. * Provisioning and Implementation Oversight - Manage deployment of new ...
Annapolis, MD · On-site
$84K - $112K/yr
Problem Management - Conduct Root Cause analyses (RCAs) and implement permanent corrective actions to prevent recurrence. * Provisioning and Implementation Oversight - Manage deployment of new ...
Bethesda, MD · On-site
$57.75 - $79.50/hr
Integrate CMDB with ITIL processes including Incident, Change, Problem, and Asset Management. * Monitor and improve CMDB data quality using defined KPIs. * Perform root cause analysis for discovery ...
Quick apply
Bethesda, MD · On-site
$57.75 - $79.50/hr
Integrate CMDB with ITIL processes including Incident, Change, Problem, and Asset Management. * Monitor and improve CMDB data quality using defined KPIs. * Perform root cause analysis for discovery ...
Undertake problem management by addressing the root causes of repetitive incidents to minimize operational impact. * Work with the Customer Support Manager on any contract renewal process for all ...
Undertake problem management by addressing the root causes of repetitive incidents to minimize operational impact. * Work with the Customer Support Manager on any contract renewal process for all ...
... problem management, and help ensure effective root cause analyses Make recommendations for performance tuning and space management Collaborate with other IT teams and suppliers to ensure that ...
... problem management, and help ensure effective root cause analyses Make recommendations for performance tuning and space management Collaborate with other IT teams and suppliers to ensure that ...
$50K - $66K/yr
Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
$50K - $66K/yr
Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Frederick, MD · On-site
Troubleshoot software issues with Business Process Owners using incident and problem management processes, minimizing downtime and business disruptions. * Testing & Training: Lead User Acceptance ...
Frederick, MD · On-site
Troubleshoot software issues with Business Process Owners using incident and problem management processes, minimizing downtime and business disruptions. * Testing & Training: Lead User Acceptance ...
Frederick, MD · On-site
Troubleshoot software issues with Business Process Owners using incident and problem management processes, minimizing downtime and business disruptions. * Testing & Training: Lead User Acceptance ...
Frederick, MD · On-site
Troubleshoot software issues with Business Process Owners using incident and problem management processes, minimizing downtime and business disruptions. * Testing & Training: Lead User Acceptance ...
Hunt Valley, MD · Hybrid
$124K - $124K/yr
Own the IT service management platform and enforce consistent incident, change, and problem management processes. Project & Program Management * Own full lifecycle delivery of IT projects, from ...
Hunt Valley, MD · Hybrid
$124K - $124K/yr
Own the IT service management platform and enforce consistent incident, change, and problem management processes. Project & Program Management * Own full lifecycle delivery of IT projects, from ...
Hunt Valley, MD · On-site
$124K - $124K/yr
Own the IT service management platform and enforce consistent incident, change, and problem management processes. Project & Program Management * Own full lifecycle delivery of IT projects, from ...
Hunt Valley, MD · On-site
$124K - $124K/yr
Own the IT service management platform and enforce consistent incident, change, and problem management processes. Project & Program Management * Own full lifecycle delivery of IT projects, from ...
$33.3K is the 25th percentile. Wages below this are outliers.
$27.2K - $34.9K
32% of jobs
$34.9K - $42.6K
2% of jobs
$42.6K - $50.3K
11% of jobs
The median wage is $52.4K / yr.
$50.3K - $58.1K
22% of jobs
$58.1K - $65.8K
5% of jobs
$72K is the 75th percentile. Wages above this are outliers.
$65.8K - $73.5K
4% of jobs
$73.5K - $81.2K
4% of jobs
$81.2K - $88.9K
5% of jobs
$88.9K - $96.7K
6% of jobs
$96.7K - $104.4K
6% of jobs
$104.4K - $112.1K
2% of jobs
$27.2K
$59.6K
$112.1K
To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.
Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.
A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.
The top searched job categories for Problem Manager jobs in Maryland are:
Cities in Maryland with the most Problem Manager job openings:
Fort George G Meade, MD • On-site
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In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.
Recruiting and staffing services
1,001 - 5,000 Employees
Rochester, NY, US
