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Problem Management Analyst Jobs in Colorado (NOW HIRING)

FocusKPI

Marketing Operations Analyst

Aurora, CO

Data Governance and Management: Gain a comprehensive understanding of our data quality and flow ... Strong analytical and problem-solving skills with the ability to interpret complex data sets and ...

FocusKPI

Marketing Operations Analyst

Thornton, CO

Data Governance and Management: Gain a comprehensive understanding of our data quality and flow ... Strong analytical and problem-solving skills with the ability to interpret complex data sets and ...

Alignerr

Business Performance Analyst

Denver, CO · Remote

Allocate tasks, manage workflows, and ensure timely, high-quality delivery across projects ... Sharp analytical thinker with excellent research and problem-solving skills * Able to deliver clear ...

FocusKPI

Marketing Operations Analyst

Greeley, CO

Data Governance and Management: Gain a comprehensive understanding of our data quality and flow ... Strong analytical and problem-solving skills with the ability to interpret complex data sets and ...

FocusKPI

Marketing Operations Analyst

Denver, CO

Data Governance and Management: Gain a comprehensive understanding of our data quality and flow ... Strong analytical and problem-solving skills with the ability to interpret complex data sets and ...

Sonepar

Manager Analytics Enablement

Broomfield, CO · On-site

... Management Group. * Establish clear expectations and best practices for analytical problem framing, metric definition, and solution design - independent of specific tools or platforms. * Act as a ...

StepStone Group

Data Analyst II

Denver, CO · On-site

Independently manage moderately ambiguous analytical requests from intake through delivery, applying structured problem-solving and sound judgment to deliver clear, reliable outputs. Qualifications

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Problem Management Analyst information

See Colorado salary details

$45.2K

$89.3K

$138.8K

How much do problem management analyst jobs pay per year?

As of May 31, 2026, the average yearly pay for problem management analyst in Colorado is $89,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,300.00 and $107,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Problem Management Analyst, and why are they important?

To thrive as a Problem Management Analyst, you typically need strong analytical abilities, a background in IT service management, and familiarity with ITIL frameworks or equivalent qualifications. Experience with incident and problem management tools such as ServiceNow, Jira, or BMC Remedy, along with ITIL certification, is highly valuable. Excellent communication, critical thinking, and collaboration skills help analysts effectively investigate root causes and coordinate resolutions across teams. These competencies are crucial for minimizing service disruptions, improving IT processes, and ensuring organizational stability.

How does a Problem Management Analyst typically collaborate with other IT teams to resolve recurring issues?

Problem Management Analysts work closely with service desk staff, incident management teams, and technical specialists to identify and analyze the root causes of recurring IT issues. They facilitate cross-functional meetings, share findings and trend reports, and coordinate action plans to implement long-term solutions. This collaborative approach ensures that underlying problems are addressed efficiently, reducing future incidents and improving overall service quality.

What are Problem Management Analysts?

Problem Management Analysts are IT professionals responsible for identifying, analyzing, and resolving the root causes of recurring incidents and problems within an organization's IT infrastructure. They work to minimize the impact of issues on business operations by preventing future incidents and ensuring long-term solutions are implemented. Their role often involves data analysis, coordination with technical teams, and continuous improvement of processes to enhance system reliability and performance.

What is the role of a problem management analyst?

A problem management analyst is responsible for identifying, analyzing, and resolving the root causes of recurring IT issues to improve system stability and prevent future incidents. They work closely with IT support teams, utilize tools like ITSM software, and often require certifications such as ITIL to effectively manage problem records and implement solutions.

What is the difference between Problem Management Analyst vs Incident Coordinator?

AspectProblem Management AnalystIncident Coordinator
Primary FocusIdentifying root causes of recurring issues and preventing future problemsManaging and resolving individual incidents to restore services quickly
ResponsibilitiesAnalyzing problem trends, coordinating problem resolution, and implementing solutionsLogging incidents, prioritizing, and coordinating immediate response efforts
CertificationsITIL Foundation, Problem Management certifications often preferredITIL Foundation, Incident Management certifications often preferred
Work EnvironmentIT support teams, service management departmentsHelp desks, support centers, IT service desks

The Problem Management Analyst focuses on diagnosing and preventing recurring issues, while the Incident Coordinator handles immediate incident resolution. Both roles are essential in IT service management, often working together to ensure smooth IT operations.

What are popular job titles related to Problem Management Analyst jobs in Colorado? For Problem Management Analyst jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Problem Management Analyst jobs in Colorado look for? The top searched job categories for Problem Management Analyst jobs in Colorado are:
Problem Management Analyst jobs near you
Infographic showing various Problem Management Analyst job openings in Colorado as of May 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $89,338 per year, or $43 per hour.
Genesys Solutions Consultant

Genesys Solutions Consultant

Artech Information System LLC

Greenwood Village, CO • Remote

Contractor

Posted 19 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Role: Genesys Solutions Consultant

location: Greenwood Village, CO (Remote)

Duration: 12+ months (High chances of extension)

Bachelor's degree Required

100% Remote Job

The Contact Center Strategy - Telephony Infrastructure (CCS-TI) group within the Infrastructure Management Group (IMG), Network Services (NS) Organization is looking for an exceptional Support engineer for supporting activities related to the Enterprise Telephony Infrastructure platform (i.e. virtualization of multiple call centers, multi-channel access, intelligent routing, computer telephony integration, telephonic and web self-service, and common/intelligent desktops, Virtual Hold, etc.).

6 - 10 years' experience is required

Implementation and maintenance of networks, network analysis, engineering and software functions for Contact Centers.

Incident response and resolution

Problem management updates4.

Cisco Voice and routing

Genesys GVP and IVR platforms

NICE call recording

Call center adjuncts including Symon, Aspect, and Virtual Hold5.

Troubleshooting and solving contact center technology issues

Leadership skills to lead teams in troubleshooting to a good result.

Communication skills at multiple levels

Empathy

Courage

Creativity

Additional Information

For more information, Please contact

Shubham Rastogi

(973) 967-3439

Shubham.rastogi(at)artechinfo.com

Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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