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Problem Analyst Jobs (NOW HIRING)

Akima

Problem Support Manager

Springfield, VA · On-site

... • Develops analytical and reporting tools, feasibility studies, and recommendations for ... for problem identification, recording, investigation and diagnosis. • Responsible for ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$15 - $19.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

This process combines investigative analysis with proactive measures. By focusing on uncovering the true root causes rather than merely addressing the symptoms, Problem Management plays a crucial ...

ASM Research

Problem Manager, Mid

The Problem Manager, Mid oversees the lifecycle of problems within enterprise IT services to ... Analyze incident trends, recurring outage patterns, and monitoring data to proactively identify ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

Solera

Manager, Problem Management

Westlake, TX · On-site

Lead, manage, and develop a team of problem management analysts * Set clear expectations, goals, and performance standards for the team * Monitor individual and team performance, addressing gaps ...

TekSynap

Problem Support Manager

Ashburn, VA

$160K - $220K/yr

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

MicroTech

Problem Support Manager

Orlando, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsible for performing trend analysis of incidents to prevent future incidents from happening. Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

MicroTech

Problem Support Manager

Orlando, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsible for performing trend analysis of incidents to prevent future incidents from happening. Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...

Oneida Health

SYSTEMS ANALYST

Oneida, NY · On-site

$21 - $30/hr

Supports the Ambulatory / MPN system applications in the areas of ongoing user support/training, maintenance, system enhancements, problem analysis, resolution and troubleshooting * Build and ...

Oneida Health

SYSTEMS ANALYST

Oneida, NY

$21 - $30/hr

Supports the Ambulatory / MPN system applications in the areas of ongoing user support/training, maintenance, system enhancements, problem analysis, resolution and troubleshooting * Build and ...

Toyon Research Corporation

Systems Analyst

Clearfield, UT · On-site

$115K - $185K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Typical projects require formulation of the analysis problem, analysis execution, and presentation of the results to the customer. Toyon's collaborative culture and employee-owned mindset creates a ...

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Showing results 21-40

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Problem Analyst information

See salary details

$31K

$73.3K

$130K

How much do problem analyst jobs pay per year?

As of Aug 19, 2026, the average yearly pay for problem analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What is the difference between Problem Analyst vs Data Analyst?

AspectProblem AnalystData Analyst
Required CredentialsBachelor's in Business, IT, or related fields; certifications like CBAP or Six SigmaBachelor's in Statistics, Mathematics, or related fields; certifications like CAP or Microsoft Data certifications
Work EnvironmentBusiness analysis teams, consulting firms, or IT departmentsData teams, analytics departments, or research units
Employer & Industry UsageConsulting firms, corporate IT, finance, healthcareTech companies, finance, marketing, research institutions

The Problem Analyst focuses on identifying, analyzing, and solving business problems through process improvements and strategic solutions. In contrast, the Data Analyst primarily interprets data to support decision-making with statistical analysis and data visualization. While both roles require analytical skills and some overlapping certifications, their core responsibilities and work environments differ significantly.

What does a problem analyst do?

A problem analyst identifies, analyzes, and evaluates issues within an organization to determine their root causes and develop solutions. They use data analysis, problem-solving skills, and tools like flowcharts or root cause analysis to improve processes and resolve challenges efficiently.
More about Problem Analyst jobs

What job categories do people searching Problem Analyst jobs look for?

The top searched job categories for Problem Analyst jobs are:

Problem Analyst jobs near you
Infographic showing various Problem Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.

Problem Support Manager

Computer World Services

Ashburn, VA • On-site

$95K - $145K/yr

Full-time

Re-posted 26 days ago

Job description

CWS seeks a Problem Support Manager to lead the problem management function for the U.S.
Customs and Border Protection's (CBP) Network Operations Center (NOC) contract.
The Problem Support Manager leads the Problem Management function, ensuring identification and elimination of root causes impacting network availability.
Duties & Responsibilities
  • Conduct root cause analysis (RCA) for recurring incidents.
  • Maintain and manage problem records in ServiceNow.
  • Identify corrective and preventive actions.
  • Provide trend analysis reports to CBP stakeholders.
  • Coordinate problem review boards and follow-up activities.
Required Qualifications
  •  6+ years of experience in problem or network support management.
  • Bachelor's in IT, Engineering, or related field.
  • ITIL v3 and CCNA certification.
Preferred Qualifications
  •  CCNP or CompTIA Network+ certification.
  • Experience with Federal ITIL processes.
Place of Performance
  • Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).
Clearance
  • Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
$95,000 - $145,000 a year
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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