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Problem Analyst Jobs (NOW HIRING)

AMS Technologies

Problem Manager

San Antonio, TX · On-site

Problem Manager AMS Technologies, LLC is seeking a Problem Manager to support the U.S. Air Force ... This role is focused on identifying recurring issues, analyzing trends, determining root causes ...

AMS Technologies

Problem Manager

San Antonio, TX

Problem Manager AMS Technologies, LLC is seeking a Problem Manager to support the U.S. Air Force ... This role is focused on identifying recurring issues, analyzing trends, determining root causes ...

ASM Research

Problem Manager

The Problem Manager is responsible for identifying, analyzing, and resolving problems within the IT infrastructure to prevent incidents from recurring. This role manages the lifecycle of all problems ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

ITIL Problem Management Analyst Location: Irvine, CA -5 days onsite Duration: 6 Months Position Summary We are seeking an experienced Problem Management Lead Analyst to drive service stability and ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

ITIL Problem Management Analyst Location: Irvine, CA -5 days onsite Duration: 6 Months Position Summary We are seeking an experienced Problem Management Lead Analyst to drive service stability and ...

ASM Research

Problem Manager, Sr

The Problem Mgmt. Lead / Problem Manager, Senior leads the end-to-end problem management function ... Drive complex root cause analysis using structured techniques (for example, 5 Whys, fault tree or ...

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Problem Analyst information

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$31K

$73.3K

$130K

How much do problem analyst jobs pay per year?

As of Jul 26, 2026, the average yearly pay for problem analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What jobs make $1,000,000 a year?

In the field of problem analysis, high-earning roles such as senior consultants, data scientists, or executives in large corporations can reach or exceed $1,000,000 annually through salaries, bonuses, and profit sharing. These positions typically require advanced skills, extensive experience, and often involve leadership or strategic responsibilities. Such compensation is more common in industries like finance, technology, or management consulting at the executive level.

What is the difference between Problem Analyst vs Data Analyst?

AspectProblem AnalystData Analyst
Required CredentialsBachelor's in Business, IT, or related fields; certifications like CBAP or Six SigmaBachelor's in Statistics, Mathematics, or related fields; certifications like CAP or Microsoft Data certifications
Work EnvironmentBusiness analysis teams, consulting firms, or IT departmentsData teams, analytics departments, or research units
Employer & Industry UsageConsulting firms, corporate IT, finance, healthcareTech companies, finance, marketing, research institutions

The Problem Analyst focuses on identifying, analyzing, and solving business problems through process improvements and strategic solutions. In contrast, the Data Analyst primarily interprets data to support decision-making with statistical analysis and data visualization. While both roles require analytical skills and some overlapping certifications, their core responsibilities and work environments differ significantly.

Which 3 jobs will survive AI?

Problem Analysts are likely to continue to find employment as their role involves complex critical thinking, interpretation of data, and decision-making that AI cannot fully replicate. Jobs requiring advanced problem-solving, creativity, and emotional intelligence—such as healthcare professionals, engineers, and strategic managers—are also expected to persist despite AI advancements. These roles often involve human judgment and adaptability that remain challenging for AI to replace entirely.

What does a problem analyst do?

A problem analyst identifies, analyzes, and evaluates issues within an organization to determine their root causes and develop effective solutions. They use data analysis, problem-solving skills, and tools like flowcharts or root cause analysis to improve processes and resolve challenges efficiently.

What jobs are ADHD people good at?

Problem Analysts often excel in roles that require strong problem-solving, creativity, and adaptability, which can suit individuals with ADHD. Jobs in fields like troubleshooting, data analysis, or roles with varied tasks and flexible schedules can leverage their strengths in quick thinking and innovation.
More about Problem Analyst jobs
What job categories do people searching Problem Analyst jobs look for? The top searched job categories for Problem Analyst jobs are:
Problem Analyst jobs near you
Infographic showing various Problem Analyst job openings in the United States as of July 2026, with employment types broken down into 65% Full Time, 4% Part Time, and 31% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.
Problem Analyst

Problem Analyst

Western Governors University

Salt Lake City, UT • On-site

$81K - $121K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Western Governors University rating

8.5

Company rating: 8.5 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

81st of 611 rated colleges and universities

Job description

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 404 Pay Range: $81,300.00 - $121,900.00

Job Description

As a Problem Analyst, you will play a critical role in maintaining the stability and performance of systems that directly support student and staff experiences. You will own the coordination and resolution of complex technical issues across internal and third-party platforms, acting as a trusted expert and single point of contact during high-impact incidents. Your ability to analyze, communicate, and drive resolution will help ensure continuity and continuous improvement across the university's technology ecosystem. What You'll Do
  • Coordinate and manage major and minor incidents, ensuring timely resolution and clear communication across stakeholders
  • Serve as the primary point of contact during incidents and problem investigations, including executive-level stakeholders
  • Evaluate incoming issues using severity frameworks and determine appropriate escalation paths
  • Create, document, and manage problem records resulting from incidents
  • Facilitate problem review meetings, known error discussions, and stakeholder alignment sessions
  • Partner with technical teams and business stakeholders to identify root cause and drive long-term solutions
  • Monitor active incidents and proactively drive progress toward resolution
What You'll Bring
  • Bachelor's degree in Computer Information Systems, Computer Science, or a related field
  • Minimum of 1 year of experience in incident management, escalation support, or related practice
  • Strong problem-solving and logical thinking skills, especially in high-pressure situations
  • Proven ability to communicate clearly and effectively across technical and non-technical audiences
  • Experience collaborating across multiple teams and functions
  • Ability to lead meetings and influence outcomes with senior stakeholders
  • Working knowledge of enterprise tools such as Salesforce, SSO, Active Directory, Office 365, Google Apps, remote desktop tools, and SQL
  • Experience with ServiceNow
Bonus Points
  • Working knowledge of tools such as Banner, Argos, Time Trade, or IIQ
  • Relevant certifications such as ITIL Foundations, CompTIA A+, Network+, Linux+, or AWS Certified Practitioner
Experience in Lieu of Education
Equivalent relevant experience performing the essential functions of this job may substitute for education requirements. Generally, one year of experience is considered equivalent to one year of education, at the discretion of the hiring manager.
What to Expect
At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.
We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.
  • Introductory call
  • Hiring manager interview
Work Location
This is a full-time, in-office position requiring five days per week in our Salt Lake City, UT office, designed to foster the collaboration and connection that fuel our best work.
Visa Sponsorship
While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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