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Proactive Jobs (NOW HIRING)

Lawgistics Inc

Proactive Services Manager

Carlsbad, CA · On-site

$125K - $155K/yr

You'll own our proactive services function -- leading a team of 4-6 engineers focused on cybersecurity, compliance, and infrastructure health across our client base. This is not a reactive helpdesk ...

Lawgistics Inc

Proactive Services Manager

Carlsbad, CA · On-site

$125K - $155K/yr

You'll own our proactive services function -- leading a team of 4-6 engineers focused on cybersecurity, compliance, and infrastructure health across our client base. This is not a reactive helpdesk ...

Lawgistics Inc

Proactive Services Manager

Carlsbad, CA · On-site

$125K - $155K/yr

You'll own our proactive services function -- leading a team of 4-6 engineers focused on cybersecurity, compliance, and infrastructure health across our client base. This is not a reactive helpdesk ...

Intuit

Proactive Risk Specialist

Atlanta, GA

$94K/yr

As Proactive Risk Specialist, you own the earliest stage of the risk lifecycle: monitoring account health signals before an issue becomes a critical escalation, and getting the right intervention ...

Intuit

Proactive Risk Specialist

Atlanta, GA · On-site

As Proactive Risk Specialist, you own the earliest stage of the risk lifecycle: monitoring account health signals before an issue becomes a critical escalation, and getting the right intervention ...

Intuit

Proactive Risk Specialist

Atlanta, GA · On-site

As Proactive Risk Specialist, you own the earliest stage of the risk lifecycle: monitoring account health signals before an issue becomes a critical escalation, and getting the right intervention ...

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How much do proactive jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for proactive in the United States is $16.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $19.47 per hour, depending on experience, location, and employer.

What is a proactive job?

Proactive jobs refer to roles that require employees to take initiative, anticipate needs, and act to address potential problems before they arise. In these positions, individuals are expected to be forward-thinking, self-motivated, and capable of identifying opportunities for improvement. Proactive roles are common in areas such as management, sales, customer service, and project planning, where anticipating and responding to challenges is critical for success. Being proactive can help organizations stay competitive and maintain efficient operations.

What are some common challenges faced by professionals in proactive customer support roles, and how can they be addressed?

Professionals in proactive customer support roles often face the challenge of anticipating customer needs before issues arise, which requires strong analytical skills and access to timely data. They must balance being helpful without overwhelming customers with unnecessary communication. To address these challenges, it's important to leverage customer feedback, collaborate closely with product and technical teams, and use automation tools to deliver personalized, relevant outreach. Regular training and open communication within the support team also help ensure best practices are shared and adapted as needed.

What are the key skills and qualifications needed to thrive as a proactive professional, and why are they important?

I'm sorry, but 'Proactive' is not a recognized professional job title. Please provide a valid job title for an accurate response.

What is the difference between Proactive vs Reactive?

AspectProactiveReactive
ApproachAnticipates issues and takes preventive actionsResponds to issues after they occur
Work EnvironmentPlanning, strategizing, and prevention-focusedIssue resolution and troubleshooting
Common UsageProject management, customer service, safety protocolsEmergency response, troubleshooting, support roles

Proactive professionals focus on preventing problems before they happen, while reactive professionals address issues after they arise. Both approaches are essential in various industries, but understanding their differences helps in choosing the right strategy for specific roles and tasks.

What cities are hiring for Proactive jobs?

Cities with the most Proactive job openings:

What states have the most Proactive jobs?

States with the most job openings for Proactive jobs include:

Proactive jobs near you
Infographic showing various Proactive job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $33,693 per year, or $16.2 per hour.

Proactive Services Manager

Lawgistics Inc

Carlsbad, CA • On-site

$125K - $155K/yr

Full-time

Posted 10 days ago

Job description

About Lawgistics
Since 1997, Lawgistics has been the trusted IT partner for mid-to-large law firms across the United States. We’re a cloud-first, tight-knit MSP that takes our work seriously — but not ourselves. We geek out over security, automation, and clean infrastructure, and we have a lot of fun doing it.
The Role
We’re looking for a Proactive Services Manager who brings serious technical depth and real leadership ability in equal measure. You’ll own our proactive services function — leading a team of 4–6 engineers focused on cybersecurity, compliance, and infrastructure health across our client base.
This is not a reactive helpdesk role. You’ll be building and enforcing the standards that keep our clients secure, compliant, and ahead of problems before they happen.
What You’ll Do

Lead Your Team
Manage, coach, and develop a team of 4–6 engineers. Run 1:1s, drive accountability, support career growth, and build a culture of ownership and technical excellence.
Own Cybersecurity & Compliance
Lead the delivery of security frameworks, risk assessments, and compliance initiatives across client environments. Stay ahead of evolving threats and regulatory requirements — especially within the legal industry.
Drive Proactive Infrastructure Health
Oversee patching, monitoring, system hardening, and long-term infrastructure stability across client environments. Catch issues before the client ever notices.
Set & Enforce Standards
Define technical standards, documentation requirements, and security baselines. Partner with the IT Support Manager to ensure alignment between reactive and proactive functions.
Get Into the Weeds
You’ll be expected to roll up your sleeves. Whether it’s a complex escalation, a security incident, or a tricky systems issue, your team needs to know you can back it up technically.
Report & Advise
Communicate proactive service health, compliance posture, and security trends to leadership and clients. Use data to drive decisions.
What You Bring
•       Bachelor’s degree in IT, Computer Science, Cybersecurity, or related field
•       5+ years of experience in an MSP or IT services environment
•       Strong background in cybersecurity, compliance frameworks (NIST, CIS, HIPAA, etc.), and systems administration
•       Hands-on experience with Microsoft 365, Azure AD, endpoint security, EDR, and network infrastructure
•       2+ years in a management role
•       Relevant certifications a strong plus: Security+, CISSP, CISM, or similar
•       ConnectWise or similar PSA/RMM experience preferred
•       You lead by example — your team respects you because you’ve earned it
Location Requirement
This role is based out of our Carlsbad, CA headquarters. We require all candidates to live within 20 miles of our office.
Why Lawgistics
We’re small enough that your decisions shape the company and big enough to offer real complexity. You’ll work across a wide range of client environments, drive security and compliance programs that actually matter, and be part of a team that genuinely enjoys what they do. We celebrate wins, learn from mistakes, and yes — the snacks are really good. 
If you’re a technically deep, security-focused leader who’s ready to build something great, we’d love to meet you.