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Principal Support Engineer Jobs (NOW HIRING)

Vertiv Co

Manufacturing Support Engineer

Anderson, SC · On-site

Our Anderson, SC facility is seeking a Manufacturing Support Engineer that will be responsible for ... OUR CORE PRINCIPALS : Safety. Integrity. Respect. Teamwork. Inclusion. OUR STRATEGIC PRIORITIES ...

PBS Engineers

IT Operations & Support Engineer

San Dimas, CA · On-site

$80K - $100K/yr

IT Operations & Support Engineer About PBS Engineers PBS Engineers is a consulting engineering firm ... Associate-Senior Associate-Principal (ASAP) Program offered to encourage employees to take a more ...

INA Solution Inc

Principal Software Engineer

Tucson, AZ · On-site

$127K - $171K/yr

Principal Software Engineer - Tucson, AZ (Onsite) Active Secret Clearance Required A leading ... Support test equipment, instrumentation, and production systems * Collaborate with software ...

Baker Hughes

Principal Engineer - FPGA

Skaneateles, NY · On-site +1

$141K - $172K/yr

Principal FPGA & Embedded Software Engineer Are you a Technical Support Engineer looking for an interesting and inspiring opportunity? Would you enjoy designing innovative software for energy ...

Baker Hughes

Principal Engineer - FPGA

Skaneateles, NY · On-site +1

$141K - $172K/yr

Principal FPGA & Embedded Software Engineer Are you a Technical Support Engineer looking for an interesting and inspiring opportunity? Would you enjoy designing innovative software for energy ...

KLA Corporation

Customer Support Engineer - PCB

Austin, TX · On-site

$29.19 - $49.62/hr

Our expert teams of physicists, engineers, data scientists and problem-solvers work together with ... Principal Duties/Responsibilities: * Provide service support to customers encompassing system ...

Orbotech

Customer Support Engineer - PCB

Austin, TX

$29.19 - $49.62/hr

Our expert teams of physicists, engineers, data scientists and problem-solvers work together with ... Principal Duties/Responsibilities: * Provide service support to customers encompassing system ...

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All JobsPrincipal Support Engineer Jobs

Principal Support Engineer information

See salary details

$74K

$147.2K

$212.5K

How much do principal support engineer jobs pay per year?

As of Jul 16, 2026, the average yearly pay for principal support engineer in the United States is $147,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,500.00 and $173,000.00 per year, depending on experience, location, and employer.

What are Principal Support Engineers?

Principal Support Engineers are highly experienced technical professionals who provide advanced support for complex software or hardware products. They typically handle escalated issues, work closely with engineering teams to resolve critical problems, and may mentor or lead other support staff. Their role involves deep technical troubleshooting, customer communication, and contributing to product improvements based on customer feedback. Principal Support Engineers often serve as the highest point of technical escalation within a support organization.

What engineers make $200,000 a year?

Principal Support Engineers, especially those with extensive experience, specialized technical skills, and certifications, can earn $200,000 or more annually. Salaries vary based on industry, location, and company size, with senior roles often including bonuses and stock options that contribute to total compensation.

What is a principal support engineer?

A principal support engineer is a senior technical role responsible for providing advanced support to customers, troubleshooting complex issues, and guiding support teams. They often possess deep technical expertise, strong communication skills, and may work with tools like ticketing systems and diagnostic software to ensure customer satisfaction and issue resolution.

What are the key skills and qualifications needed to thrive as a Principal Support Engineer, and why are they important?

To thrive as a Principal Support Engineer, you need deep technical expertise in troubleshooting, systems analysis, and customer support, typically backed by a degree in computer science or a related field. Familiarity with ticketing systems, enterprise software platforms, and relevant certifications such as ITIL or specific vendor credentials is often required. Exceptional problem-solving abilities, leadership, and communication skills distinguish top performers in this role. These skills ensure complex technical issues are resolved efficiently, fostering customer satisfaction and maintaining system reliability.

How does a Principal Support Engineer typically collaborate with product and engineering teams to resolve complex customer issues?

Principal Support Engineers frequently act as a bridge between customers and internal product or engineering teams. When faced with intricate technical challenges, they escalate issues, provide detailed analysis, and share customer feedback directly with developers and product managers. This collaboration helps ensure that critical bugs are addressed promptly and that customer needs influence product improvements. Regular communication, joint troubleshooting sessions, and participation in post-mortem reviews are common aspects of this cross-functional teamwork.

What is the difference between Principal Support Engineer vs Support Engineer?

AspectPrincipal Support EngineerSupport Engineer
CredentialsTypically requires advanced technical certifications, extensive experience, and deep industry knowledgeEntry to mid-level certifications and experience in customer support or technical roles
Work EnvironmentHigh-level technical support, troubleshooting complex issues, often collaborating with engineering teamsProviding technical assistance, resolving customer issues, and maintaining support tickets
Employer & Industry UsageUsed in tech companies, software, hardware, and enterprise solutionsCommon across IT, software, and hardware support roles in various industries

The Principal Support Engineer typically handles complex technical problems, requires advanced certifications, and works closely with engineering teams. Support Engineers focus on resolving customer issues at a more operational level. The roles differ mainly in scope, experience, and technical depth, but both are essential in technical support hierarchies.

What engineers make $300,000 a year?

Principal Support Engineers, especially those with extensive experience, specialized skills, and certifications in areas like cloud computing, networking, or cybersecurity, can earn $300,000 or more annually. High compensation often reflects leadership responsibilities, complex problem-solving, and working in high-demand industries or companies with competitive pay structures.

What engineer makes $500,000 a year?

Principal Support Engineers in high-demand industries or at large tech companies can earn $500,000 or more annually, especially with bonuses, stock options, and extensive experience. Such roles typically require advanced technical skills, certifications, and a strong track record of problem-solving and leadership in complex environments.
More about Principal Support Engineer jobs
What cities are hiring for Principal Support Engineer jobs? Cities with the most Principal Support Engineer job openings:
What states have the most Principal Support Engineer jobs? States with the most job openings for Principal Support Engineer jobs include:
What job categories do people searching Principal Support Engineer jobs look for? The top searched job categories for Principal Support Engineer jobs are:
Principal Support Engineer jobs near you
Infographic showing various Principal Support Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $147,220 per year, or $70.8 per hour.

Helpdesk Support Engineer

Futran Tech Solutions Pvt. Ltd.

Los Angeles, CA • On-site

Full-time

Re-posted 9 days ago

Job description

Role - Helpdesk Support Engineer
Location - Los Angeles, CA
Job Type - Long Term Contract
Job Description:
-Strong background in Helpdesk Support Engineering with proven System Administration skills in Microsoft environments
- Expert level understanding of the difference between User Principal Name (UPN), PrimarySMTP, Email, Proxy Address, and Alias attributes in a M365 Hybrid Exchange environment using Azure AD as the IdP
- Ability to identify Enterprise Application UniqueProxyAddress in a mixed environment for the purposes of troubleshooting Single Sign On anomalies
- Hands-on experience with Microsoft Authenticator setup and troubleshooting
- Knowledge of WiFi 802.1x authentication and related configuration support
- Expertise in Outlook profile creation and repair
- Proficiency in login troubleshooting across desktop and enterprise systems
- Familiarity with User Principal Name (UPN) changes and understanding of desktop impact during migrations
- Ability to communicate clearly and manage end-users in a professional manner during support interactions
- Excellent communication skills for end-user support and cross-team collaboration
- Demonstrated sense of urgency and ability to prioritize tasks in high-volume migration phases
- Customer-focused mindset with strong problem-solving abilities under tight deadlines
- Experience with ticket logging, collaboration, and escalation to project managers, team leads, and senior engineers
- Working knowledge of Microsoft Entra ID (Azure Active Directory) for identity troubleshooting and support
- Familiarity with Active Directory concepts to assist with user access issues and permissions troubleshooting
- Ability to support user account management tasks such as password resets, group membership checks, and access validation
- Familiarity with Microsoft 365 (M365) applications and administration, including Exchange Online, Teams, and OneDrive
- Ability to resync OneDrive and resolve synchronization issues during migrations
- Hands-on support experience with Windows 11, Apple/Mac systems, and iPhone devices
- Ability to configure and troubleshoot the Outlook mobile app across iOS and Android platforms

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