ZipRecruiter

Log In

1

Principal Support Engineer Jobs (NOW HIRING)

Qualcomm

Senior Support Engineer

San Diego, CA · On-site

$40.77 - $61.15/hr

Principal Duties and Responsibilities: • Provides organizational or development support from ... for engineers and recommendations on design approaches, layout, and parameters for mid-sized ...

Wawa

SAP Support Engineer

Wawa, PA · On-site

SAP Support Engineer Location: Corporate Department: Information Technology Job Summary : The SAP ... 4). Principal Duties: * Act as a technical resource to identify, analyze, diagnose and resolve ...

Wawa, Inc.

SAP Support Engineer

Media, PA · On-site

SAP Support Engineer Location: Corporate Department: Information Technology Job Summary : The SAP ... 4). Principal Duties: * Act as a technical resource to identify, analyze, diagnose and resolve ...

next page

Showing results 1-20

All JobsPrincipal Support Engineer Jobs

Principal Support Engineer information

See salary details

$74K

$147.2K

$212.5K

How much do principal support engineer jobs pay per year?

As of Jun 26, 2026, the average yearly pay for principal support engineer in the United States is $147,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,500.00 and $173,000.00 per year, depending on experience, location, and employer.

What are Principal Support Engineers?

Principal Support Engineers are highly experienced technical professionals who provide advanced support for complex software or hardware products. They typically handle escalated issues, work closely with engineering teams to resolve critical problems, and may mentor or lead other support staff. Their role involves deep technical troubleshooting, customer communication, and contributing to product improvements based on customer feedback. Principal Support Engineers often serve as the highest point of technical escalation within a support organization.

What is the highest salary for a principal engineer?

The highest salaries for principal support engineers can exceed $150,000 annually, especially in high-cost-of-living areas or with extensive experience and specialized skills. Compensation often includes bonuses, stock options, and other benefits, reflecting the seniority and technical expertise required for the role.

What is a principal support engineer?

A principal support engineer is a senior technical role responsible for providing advanced support to customers, resolving complex issues, and guiding support teams. They often have deep expertise in specific products or technologies and may collaborate with engineering teams to improve product reliability and customer satisfaction.

What engineers make $500,000?

Principal Support Engineers, especially in technology companies, can earn $500,000 or more annually, often including base salary, bonuses, and stock options. High compensation typically requires extensive experience, specialized skills, and leadership responsibilities in areas like cloud computing, software development, or enterprise support.

What are the key skills and qualifications needed to thrive as a Principal Support Engineer, and why are they important?

To thrive as a Principal Support Engineer, you need deep technical expertise in troubleshooting, systems analysis, and customer support, typically backed by a degree in computer science or a related field. Familiarity with ticketing systems, enterprise software platforms, and relevant certifications such as ITIL or specific vendor credentials is often required. Exceptional problem-solving abilities, leadership, and communication skills distinguish top performers in this role. These skills ensure complex technical issues are resolved efficiently, fostering customer satisfaction and maintaining system reliability.

How does a Principal Support Engineer typically collaborate with product and engineering teams to resolve complex customer issues?

Principal Support Engineers frequently act as a bridge between customers and internal product or engineering teams. When faced with intricate technical challenges, they escalate issues, provide detailed analysis, and share customer feedback directly with developers and product managers. This collaboration helps ensure that critical bugs are addressed promptly and that customer needs influence product improvements. Regular communication, joint troubleshooting sessions, and participation in post-mortem reviews are common aspects of this cross-functional teamwork.

How much do principal engineers get paid?

Principal Support Engineers typically earn between $100,000 and $160,000 annually, depending on experience, location, and industry. They often have advanced technical skills, certifications, and leadership responsibilities that influence compensation.

What is the difference between Principal Support Engineer vs Support Engineer?

AspectPrincipal Support EngineerSupport Engineer
CredentialsTypically requires advanced technical certifications, extensive experience, and deep industry knowledgeEntry to mid-level certifications and experience in customer support or technical roles
Work EnvironmentHigh-level technical support, troubleshooting complex issues, often collaborating with engineering teamsProviding technical assistance, resolving customer issues, and maintaining support tickets
Employer & Industry UsageUsed in tech companies, software, hardware, and enterprise solutionsCommon across IT, software, and hardware support roles in various industries

The Principal Support Engineer typically handles complex technical problems, requires advanced certifications, and works closely with engineering teams. Support Engineers focus on resolving customer issues at a more operational level. The roles differ mainly in scope, experience, and technical depth, but both are essential in technical support hierarchies.

More about Principal Support Engineer jobs
What cities are hiring for Principal Support Engineer jobs? Cities with the most Principal Support Engineer job openings:
What states have the most Principal Support Engineer jobs? States with the most job openings for Principal Support Engineer jobs include:
What job categories do people searching Principal Support Engineer jobs look for? The top searched job categories for Principal Support Engineer jobs are:
Principal Support Engineer jobs near you
Infographic showing various Principal Support Engineer job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Temporary. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $147,220 per year, or $70.8 per hour.

B2B Principal Customer Tech Support Engineer

Axway Software SA

Scottsdale, AZ • On-site

Full-time

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Overview

It's a chance to build, grow, and make a real impact! Join our team as our new B2B Principal Customer Tech Support Engineer I! 

Axway is currently seeking a B2B Principal Customer Tech Support Engineer with deep technical expertise in designing and architecting industry-leading B2B solutions for Managed Services implementations. The ideal candidate will have a proven track record of helping organizations implement and operate mission-critical production systems, ensuring reliability and performance at scale. A commitment to excellence in customer support and service delivery will be essential for success in this role.

Location: Scottsdale, AZ

Hybrid: 2 Days Onsite Per Week

Responsibilities

As a B2B Principal Customer Tech Support Engineer I, you will be expected to operate at multiple levels, including:

  • Act as an operations consultant for both classic and Kubernetes-based application platforms.
  • Establish observability standards: real-time B2B/EDI dashboards, transaction tracking, anomaly detection, SLA-breach alerting, and proactive incident response. 
  • Lead complex incident resolution and manage technical escalations.
  • Drive Root Cause Analysis (RCA) and recommend long-term corrective and preventive actions.
  • Lead application and platform upgrades while ensuring stability and minimizing service disruption.
  • Provide expert guidance on operating, securing, scaling, and optimizing containerized applications in managed cloud environments.
  • Perform capacity planning, autoscaling, and cost optimization for classic and Kubernetes workloads.
  • Design, review, and support Kubernetes architectures, including clusters, namespaces, RBAC, ingress, networking, and storage.
  • Ensure alignment with regulatory and industry compliance regimes relevant to the customer base (e.g., HIPAA, PCI-DSS, GDPR, SOX, FDA/DSCSA, BDEW). 
  • Plan and execute Disaster Recovery (DR) strategies, testing, and maintenance activities.
  • Contribute to internal practice assets: operational standards, runbooks, and best practices.
  • Mentor (informal enablement) and support L1/L2 engineers.
  • Collaborate closely with customers and internal teams on architecture decisions, implementations, and continuous improvements.
  • Participate in on-call rotations and provide after-hours support as required.
Qualifications

We are looking for an expert who meets the following criteria:

  • Bachelor's degree in Information Technology, Computer Science, or related engineering field.
  • 10+ years of experience working on B2B solutions (design, implementation, administration, operations, support, and monitoring).
  • Proven L3-level experience in application operations, production support, and incident management.
  • Highly self-motivated, detail-oriented, and organized, with a strong commitment to excellence.
  • Experience in B2B, Managed File Transfer (MFT), integration, and EDI mapping solutions.
  • Solid understanding of the Controlled Substances Ordering System (CSOS).
  • Strong analytical and problem-solving skills, with a creative and logical mindset.
  • Ability to clearly articulate the value of technical capabilities to diverse audiences.
  • Proven ability to manage multiple workstreams while maintaining high levels of customer satisfaction.
  • Experience engaging with customers in a consultative capacity and building strong internal and external relationships.
  • Excellent verbal and written communication, as well as presentation skills.

Technical Critical Requirements

  • Hands-on experience with Axway B2B Solutions, including B2Bi, CSOS, and Sentinel.
  • Experience working with product APIs and leveraging them to build automation.
  • Strong practical experience operating and supporting applications in production environments.
  • Solid experience in system and/or application administration on Linux/Unix platforms.
  • Familiarity with ticketing systems such as Salesforce, ServiceNow, and Jira.
  • Experience with databases (Oracle, MySQL, and PostgreSQL).
  • Strong knowledge of file transfer protocols and related technologies (SFTP, FTP/S, HTTPS, and AS2).
  • Understanding of networking concepts (OSI model) and experience with tools such as Wireshark.
  • Knowledge of Public Key Infrastructure (PKI) and X.509 certificates.
  • Experience in web application security and federated identity domains.
  • Experience with containerization technologies such as Docker.
  • Experience deploying and managing container orchestration platforms such as Kubernetes and/or OpenShift.
  • Proficiency in at least one scripting language (e.g., Bash, Python).
  • Familiarity with authentication and authorization standards, including SAML, WS-Fed, WS-Trust, OAuth, OpenID, and XACML.
  • Understanding of cloud technologies and architectures.

Technical Optional Requirements (nice to have)

  • Knowledge of API management concepts and best practices.
  • Experience with API management platforms.
  • Experience building and consuming web APIs (XML, REST, JSON).
  • Experience testing REST-based APIs.
  • Experience integrating with Security Information and Event Management (SIEM) systems, including log ingestion, correlation, and monitoring.
  • Familiarity with DevOps tools such as Puppet, Chef, Ansible, and Jenkins.
  • Exposure to AI-assisted integration capabilities (e.g., LLM-powered mapping assistants) and event-driven / API-first B2B patterns. 

Company Overview 

Axway has been shaping the future of enterprise integration for over 25 years. We are recognized as global industry leaders, helping organizations drive digital transformation with secure, mission-critical software that powers impactful business outcomes.

As part of 74Software, we're backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of enterprise integration solutions.

Why Axway? 

At Axway, we believe we're better together. We celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact.

We offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.

#LI-KJ1

#LI-Remote

Employment Type: FULL_TIME

Apply