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Principal Support Engineer Jobs (NOW HIRING)

NICE

Principal AI-Driven Enterprise Support Engineer

OR · On-site +1

Principal AI-Driven Enterprise Support Engineer Location: Seattle or Hybrid Preferred (Remote Considered) Help Define the Future of AI-Augmented Enterprise Support We're searching for a rare type of ...

asrcfh

Principal Support Scientist

Washington, DC · On-site +1

... principal responsibility of this position is to serve as a member of the Geosphere team, supporting ... Demonstrated experience in imaging spectroscopy science and engineering with applications to ...

asrcfh

Principal Support Scientist

Washington, DC · On-site +1

... principal responsibility of this position is to serve as a member of the Geosphere team, supporting ... Demonstrated experience in imaging spectroscopy science and engineering with applications to ...

Westinghouse Electric Company, LLC

$103K - $129K/yr

As a Principal Platform Support Engineer you will be the senior technical interface between Westinghouse I&C teams and non-safety control system platform vendors. You will lead high-quality ...

Qualcomm

Senior Support Engineer

San Diego, CA · On-site

$40.77 - $61.15/hr

Principal Duties and Responsibilities: • Provides organizational or development support from ... for engineers and recommendations on design approaches, layout, and parameters for mid-sized ...

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All JobsPrincipal Support Engineer Jobs

Principal Support Engineer information

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$74K

$147.2K

$212.5K

How much do principal support engineer jobs pay per year?

As of Jul 16, 2026, the average yearly pay for principal support engineer in the United States is $147,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,500.00 and $173,000.00 per year, depending on experience, location, and employer.

What are Principal Support Engineers?

Principal Support Engineers are highly experienced technical professionals who provide advanced support for complex software or hardware products. They typically handle escalated issues, work closely with engineering teams to resolve critical problems, and may mentor or lead other support staff. Their role involves deep technical troubleshooting, customer communication, and contributing to product improvements based on customer feedback. Principal Support Engineers often serve as the highest point of technical escalation within a support organization.

What engineers make $200,000 a year?

Principal Support Engineers, especially those with extensive experience, specialized technical skills, and certifications, can earn $200,000 or more annually. Salaries vary based on industry, location, and company size, with senior roles often including bonuses and stock options that contribute to total compensation.

What is a principal support engineer?

A principal support engineer is a senior technical role responsible for providing advanced support to customers, troubleshooting complex issues, and guiding support teams. They often possess deep technical expertise, strong communication skills, and may work with tools like ticketing systems and diagnostic software to ensure customer satisfaction and issue resolution.

What are the key skills and qualifications needed to thrive as a Principal Support Engineer, and why are they important?

To thrive as a Principal Support Engineer, you need deep technical expertise in troubleshooting, systems analysis, and customer support, typically backed by a degree in computer science or a related field. Familiarity with ticketing systems, enterprise software platforms, and relevant certifications such as ITIL or specific vendor credentials is often required. Exceptional problem-solving abilities, leadership, and communication skills distinguish top performers in this role. These skills ensure complex technical issues are resolved efficiently, fostering customer satisfaction and maintaining system reliability.

How does a Principal Support Engineer typically collaborate with product and engineering teams to resolve complex customer issues?

Principal Support Engineers frequently act as a bridge between customers and internal product or engineering teams. When faced with intricate technical challenges, they escalate issues, provide detailed analysis, and share customer feedback directly with developers and product managers. This collaboration helps ensure that critical bugs are addressed promptly and that customer needs influence product improvements. Regular communication, joint troubleshooting sessions, and participation in post-mortem reviews are common aspects of this cross-functional teamwork.

What is the difference between Principal Support Engineer vs Support Engineer?

AspectPrincipal Support EngineerSupport Engineer
CredentialsTypically requires advanced technical certifications, extensive experience, and deep industry knowledgeEntry to mid-level certifications and experience in customer support or technical roles
Work EnvironmentHigh-level technical support, troubleshooting complex issues, often collaborating with engineering teamsProviding technical assistance, resolving customer issues, and maintaining support tickets
Employer & Industry UsageUsed in tech companies, software, hardware, and enterprise solutionsCommon across IT, software, and hardware support roles in various industries

The Principal Support Engineer typically handles complex technical problems, requires advanced certifications, and works closely with engineering teams. Support Engineers focus on resolving customer issues at a more operational level. The roles differ mainly in scope, experience, and technical depth, but both are essential in technical support hierarchies.

What engineers make $300,000 a year?

Principal Support Engineers, especially those with extensive experience, specialized skills, and certifications in areas like cloud computing, networking, or cybersecurity, can earn $300,000 or more annually. High compensation often reflects leadership responsibilities, complex problem-solving, and working in high-demand industries or companies with competitive pay structures.

What engineer makes $500,000 a year?

Principal Support Engineers in high-demand industries or at large tech companies can earn $500,000 or more annually, especially with bonuses, stock options, and extensive experience. Such roles typically require advanced technical skills, certifications, and a strong track record of problem-solving and leadership in complex environments.
More about Principal Support Engineer jobs
What cities are hiring for Principal Support Engineer jobs? Cities with the most Principal Support Engineer job openings:
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What job categories do people searching Principal Support Engineer jobs look for? The top searched job categories for Principal Support Engineer jobs are:
Principal Support Engineer jobs near you
Infographic showing various Principal Support Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $147,220 per year, or $70.8 per hour.
Principal AI-Driven Enterprise Support Engineer

Principal AI-Driven Enterprise Support Engineer

NICE

OR • On-site, Remote

Other

Posted 5 days ago

Job description

Principal AI-Driven Enterprise Support Engineer

Location: Seattle or Hybrid Preferred https://www.nice.com/company/global-locations (Remote Considered)

Help Define the Future of AI-Augmented Enterprise Support

We're searching for a rare type of technical leader.

Someone who can walk into a customer escalation, quickly understand the business impact, navigate complex technical architectures, coordinate engineering resources, and earn executive trust-all while leveraging AI to operate at a level that wasn't possible just a few years ago.

At NICE, we're building a new model for enterprise support.

Our vision combines advanced AI capabilities, deep technical expertise, and strategic customer ownership. We believe the future belongs to engineers who know how to leverage AI-not replace human judgment with it.

As a Principal AI-Driven Enterprise Support Engineer, you'll be one of the architects of that future.

Why This Opportunity Is Unique

This role sits at the intersection of:

  • Enterprise Support Engineering
  • Technical Account Management
  • Customer Advocacy
  • AI-Augmented Operations

You'll engage directly with Fortune 500 customers, influence product direction, help shape support strategy, and establish standards for how AI and human expertise work together to deliver exceptional customer outcomes.

You'll have a seat at the table, not just a ticket queue.

What You'll OwnStrategic Enterprise Account Leadership
  • Serve as a trusted advisor for a portfolio of high-value enterprise customers
  • Build executive and senior technical stakeholder relationships
  • Lead strategic support initiatives and account health reviews
  • Identify operational risks and proactively drive remediation plans
  • Influence customer adoption, retention, and long-term success
Advanced Technical Problem Solving
  • Own the most complex customer issues across NICE CXone and adjacent technologies
  • Lead critical escalations involving integrations, telephony, routing, analytics, APIs, and platform infrastructure
  • Serve as the technical quarterback across Product, Engineering, Support, and Services organizations
  • Drive root-cause analysis and long-term resolution strategies
AI-Powered Operational Excellence
  • Leverage AI-driven insights to scale impact across a broad portfolio
  • Evaluate the effectiveness of support-related AI capabilities
  • Provide direct feedback influencing future AI solutions
  • Establish best practices for AI-assisted support operations
  • Help define frameworks that other engineers will follow
Organizational Leadership
  • Mentor senior engineers and emerging technical leaders
  • Drive improvements to support processes and customer engagement models
  • Influence support strategy at an organizational level
  • Partner with executives and product leadership on customer-driven priorities
What You BringRequired Experience
  • 10+ years supporting enterprise SaaS, cloud, or CCaaS technologies
  • Proven success managing large, complex enterprise customer relationships
  • Deep expertise troubleshooting sophisticated technical environments
  • Experience leading high-severity customer escalations
  • Strong executive presence and customer-facing communication skills
  • Ability to influence across multiple organizations without direct authority
Preferred Qualifications
  • NICE CXone, Genesys, Cisco, Amazon Connect, Five9, or comparable enterprise contact center platforms
  • Technical Account Manager, Principal Support Engineer, Customer Architect, or Solutions Architect background
  • Expertise in APIs, integrations, telephony, routing, analytics, cloud infrastructure, and enterprise applications
  • Experience supporting Fortune 500 organizations
  • Demonstrated use of AI-enabled workflows to improve operational outcomes
The Ideal Candidate

You may currently be a:

  • Principal Support Engineer
  • Senior Technical Account Manager
  • Customer Success Architect
  • Enterprise Solutions Engineer
  • Escalation Manager
  • Contact Center Solutions Expert

What matters most is your ability to combine technical leadership, customer ownership, and AI-enabled execution.

Why Join NICE Now

You'll work with globally recognized brands, influence a strategic company initiative, and help create a role category many organizations haven't yet imagined.

This isn't simply a principal support position.

It's an opportunity to shape how enterprise software companies support customers in the AI era.

The playbook doesn't exist yet.

You'll help write it.

Apply