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Principal Support Engineer Jobs in Texas (NOW HIRING)

KLA Corporation

Customer Support Engineer - PCB

Austin, TX · On-site

$29.19 - $49.62/hr

Our expert teams of physicists, engineers, data scientists and problem-solvers work together with ... Principal Duties/Responsibilities: * Provide service support to customers encompassing system ...

Orbotech

Customer Support Engineer - PCB

Austin, TX

$29.19 - $49.62/hr

Our expert teams of physicists, engineers, data scientists and problem-solvers work together with ... Principal Duties/Responsibilities: * Provide service support to customers encompassing system ...

KLA Corporation

Customer Support Engineer - PCB

Austin, TX · On-site

$29.19 - $49.62/hr

Our expert teams of physicists, engineers, data scientists and problem-solvers work together with ... Principal Duties/Responsibilities: * Provide service support to customers encompassing system ...

Viking Recruiting Resources

SAP Basis Engineer

Houston, TX · Remote

$130K - $150K/yr

They will report to the Principal Director of Application Support. Required Skills: * Bachelor of Science in Computer Science, Engineering, Applied Sciences, or equivalent work experience * 3+ years ...

Dell, Inc.

Mechanical Principal Engineer

Austin, TX · On-site

$144K - $187K/yr

Mechanical Principal Engineer At the Mechanical Engineering Center of Excellence (MECOE), we're ... Execute and support engineering test activities to confirm the proper performance of new designs.

Socket.dev

Mechanical Principal Engineer

Austin, TX · On-site

$145 - $187/hr

Mechanical Principal Engineer At the Mechanical Engineering Center of Excellence (MECOE), we're ... Execute and support engineering test activities to confirm the proper performance of new designs.

New

Dell, Inc.

Mechanical Principal Engineer

Austin, TX · On-site

$144K - $187K/yr

Mechanical Principal Engineer At the Mechanical Engineering Center of Excellence (MECOE), we're ... Execute and support engineering test activities to confirm the proper performance of new designs.

Clearway Energy

Principal BESS Engineer

Houston, TX · On-site

The Principal BESS Engineer / BESS Engineering Manager will work with project teams, external ... Support Engineering, Procurement and Construction (EPC) teams during the request for quote phase of ...

Clearway Energy

Principal BESS Engineer

Houston, TX · Hybrid

The Principal BESS Engineer / BESS Engineering Manager will work with project teams, external ... Support Engineering, Procurement and Construction (EPC) teams during the request for quote phase of ...

Dell GmbH

Mechanical Principal Engineer

Austin, TX · On-site

$145 - $187/hr

What you'll achieve As a Mechanical Principal Engineer, you will spearhead the design, analysis ... Execute and support engineering test activities to confirm the proper performance of new designs.

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All JobsPrincipal Support Engineer JobsPrincipal Support Engineer Jobs in Texas

Principal Support Engineer information

See Texas salary details

$68.9K

$137.2K

$198K

How much do principal support engineer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for principal support engineer in Texas is $137,158.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,400.00 and $161,200.00 per year, depending on experience, location, and employer.

What is a principal support engineer?

Principal Support Engineers are highly experienced technical professionals who provide advanced support for complex software or hardware products. They typically handle escalated issues, work closely with engineering teams to resolve critical problems, and may mentor or lead other support staff. Their role involves deep technical troubleshooting, customer communication, and contributing to product improvements based on customer feedback. Principal Support Engineers often serve as the highest point of technical escalation within a support organization.

What are the key skills and qualifications needed to thrive as a principal support engineer?

To thrive as a Principal Support Engineer, you need deep technical expertise in troubleshooting, systems analysis, and customer support, typically backed by a degree in computer science or a related field. Familiarity with ticketing systems, enterprise software platforms, and relevant certifications such as ITIL or specific vendor credentials is often required. Exceptional problem-solving abilities, leadership, and communication skills distinguish top performers in this role. These skills ensure complex technical issues are resolved efficiently, fostering customer satisfaction and maintaining system reliability.

How does a principal support engineer typically collaborate with product and engineering teams to resolve complex customer issues?

Principal Support Engineers frequently act as a bridge between customers and internal product or engineering teams. When faced with intricate technical challenges, they escalate issues, provide detailed analysis, and share customer feedback directly with developers and product managers. This collaboration helps ensure that critical bugs are addressed promptly and that customer needs influence product improvements. Regular communication, joint troubleshooting sessions, and participation in post-mortem reviews are common aspects of this cross-functional teamwork.

What is the difference between Principal Support Engineer vs Support Engineer?

AspectPrincipal Support EngineerSupport Engineer
CredentialsTypically requires advanced technical certifications, extensive experience, and deep industry knowledgeEntry to mid-level certifications and experience in customer support or technical roles
Work EnvironmentHigh-level technical support, troubleshooting complex issues, often collaborating with engineering teamsProviding technical assistance, resolving customer issues, and maintaining support tickets
Employer & Industry UsageUsed in tech companies, software, hardware, and enterprise solutionsCommon across IT, software, and hardware support roles in various industries

The Principal Support Engineer typically handles complex technical problems, requires advanced certifications, and works closely with engineering teams. Support Engineers focus on resolving customer issues at a more operational level. The roles differ mainly in scope, experience, and technical depth, but both are essential in technical support hierarchies.

What are popular job titles related to Principal Support Engineer jobs in Texas?

For Principal Support Engineer jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Principal Support Engineer jobs in Texas look for?

The top searched job categories for Principal Support Engineer jobs in Texas are:

Principal Support Engineer jobs near you
Infographic showing various Principal Support Engineer job openings in Texas as of August 2026, with employment types broken down into 70% Full Time, and 30% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $137,158 per year, or $65.9 per hour.

Designated Support Engineer - PowerEdge XE

Dell GmbH

Round Rock, TX • On-site

$130 - $170/hr

Other

Posted 6 days ago

Job description

PowerEdge XE: Designated Support Engineer (DSE); Principal Engineer

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Principal Engineer (DSE) on our DSE Product Services Team in Round Rock, Texas, Oklahoma City, Oklahoma or Draper, Utah.

What you’ll achieve
As a Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE, you will be driving resolution for the customer’s technology sets. Customers benefit from personalized support, coordinated service events, and streamlined problem resolution. You will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.

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