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Principal Support Engineer Jobs (NOW HIRING)

Wawa, Inc.

SAP Support Engineer

Media, PA · On-site

SAP Support Engineer Location: Corporate Department: Information Technology Job Summary : The SAP ... 4). Principal Duties: * Act as a technical resource to identify, analyze, diagnose and resolve ...

Glean

Technical Support Engineer

Nashville, TN · Hybrid

$75K - $180K/yr

As a Technical Support Engineer, you will partner with the Field team and customer to drive ... We are hiring at all role levels, from junior to principal level. Location: * This role is hybrid ...

Pasona NA

Customer Support Engineer

Austin, TX · On-site

$28 - $32/hr

Customer Support Engineer - Dicer/ CMP Department: Dicer/Back Grinder Products Reports To: Product ... Able to quickly grasp the scientific principals behind very complex machinery and learn the ...

Carrier

Technical Support Engineer

Adell, WI · On-site +1

$96K - $192K/yr

Principal Responsibilities: Provide technical expertise to troubleshoot complex problems and enable ... Provide technical support for the ALFO Branch Offices on an as needed basis. * Participate in large ...

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Principal Support Engineer information

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$74K

$147.2K

$212.5K

How much do principal support engineer jobs pay per year?

As of Jun 5, 2026, the average yearly pay for principal support engineer in the United States is $147,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,500.00 and $173,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Principal Support Engineer, and why are they important?

To thrive as a Principal Support Engineer, you need deep technical expertise in troubleshooting, systems analysis, and customer support, typically backed by a degree in computer science or a related field. Familiarity with ticketing systems, enterprise software platforms, and relevant certifications such as ITIL or specific vendor credentials is often required. Exceptional problem-solving abilities, leadership, and communication skills distinguish top performers in this role. These skills ensure complex technical issues are resolved efficiently, fostering customer satisfaction and maintaining system reliability.

How does a Principal Support Engineer typically collaborate with product and engineering teams to resolve complex customer issues?

Principal Support Engineers frequently act as a bridge between customers and internal product or engineering teams. When faced with intricate technical challenges, they escalate issues, provide detailed analysis, and share customer feedback directly with developers and product managers. This collaboration helps ensure that critical bugs are addressed promptly and that customer needs influence product improvements. Regular communication, joint troubleshooting sessions, and participation in post-mortem reviews are common aspects of this cross-functional teamwork.

What are Principal Support Engineers?

Principal Support Engineers are highly experienced technical professionals who provide advanced support for complex software or hardware products. They typically handle escalated issues, work closely with engineering teams to resolve critical problems, and may mentor or lead other support staff. Their role involves deep technical troubleshooting, customer communication, and contributing to product improvements based on customer feedback. Principal Support Engineers often serve as the highest point of technical escalation within a support organization.

What is the difference between Principal Support Engineer vs Support Engineer?

AspectPrincipal Support EngineerSupport Engineer
CredentialsTypically requires advanced technical certifications, extensive experience, and deep industry knowledgeEntry to mid-level certifications and experience in customer support or technical roles
Work EnvironmentHigh-level technical support, troubleshooting complex issues, often collaborating with engineering teamsProviding technical assistance, resolving customer issues, and maintaining support tickets
Employer & Industry UsageUsed in tech companies, software, hardware, and enterprise solutionsCommon across IT, software, and hardware support roles in various industries

The Principal Support Engineer typically handles complex technical problems, requires advanced certifications, and works closely with engineering teams. Support Engineers focus on resolving customer issues at a more operational level. The roles differ mainly in scope, experience, and technical depth, but both are essential in technical support hierarchies.

More about Principal Support Engineer jobs
What cities are hiring for Principal Support Engineer jobs? Cities with the most Principal Support Engineer job openings:
What states have the most Principal Support Engineer jobs? States with the most job openings for Principal Support Engineer jobs include:
What job categories do people searching Principal Support Engineer jobs look for? The top searched job categories for Principal Support Engineer jobs are:
Principal Support Engineer jobs near you
Infographic showing various Principal Support Engineer job openings in the United States as of May 2026, with employment types broken down into 15% Full Time, and 85% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $147,220 per year, or $70.8 per hour.

Production Support Engineer

Millennium Management LLC

New York, NY • On-site

$100K - $175K/yr

Full-time

Posted 28 days ago

Millennium Management rating

7.7

Company rating: 7.7 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Production Support Engineer
We are looking for an experienced professional to help us scale our systematic operations and support engineering capabilities. This role directly supports portfolio management teams across Millennium, with operational excellence at the core. Our efforts are focused on delivering the highest quality returns to our investors - providing a world-class and reliable trading and technology platform is essential to this mission. This is a unique opportunity to drive significant value creation for one of the world's leading investment managers.
Principal Responsibilities
  • Build, develop and maintain a reliable, scalable, and integrated platform for trading strategy monitoring, reporting, and operations.
  • Work with portfolio managers and other internal customers to reduce operational risk through:
  • Implementation of monitoring, reporting, and trade workflow solutions.
  • Implementation of automated systems and processes focused on trading and operations.
  • Streamlining development and deployment processes.
  • Implementation of MCP servers focused on assisting rest of the Support Engineering team as well as proactively monitoring production environment.

Technical Qualification
  • 5+ years of development experience in Python.
  • Experience working in a Linux / Unix environment.
  • Experience working with PostgreSQL or other relational databases.
  • Ability to understand and discuss requirements from portfolio managers.

Preferred Skills and Experience
  • Understanding of NLP, supervised/non-supervised learning and Generative AI models.
  • Experience operating and monitoring low-latency trading environments.
  • Familiarity with quantitative finance and electronic trading concepts.
  • Familiarity with financial data.
  • Broad understanding of equities, futures, FX, or other financial instruments.
  • Experience designing and developing distributed systems with a focus on backend development in C/C++, Java, Scala, Go, or C#.
  • Experience with Apache / Confluent Kafka.
  • Experience automating SDLC pipelines (e.g., Jenkins, TeamCity, or AWS CodePipeline).
  • Experience with containerization and orchestration technologies.
  • Experience building and deploying systems that utilize services provided by AWS, GCP or Azure.
  • Contributions to open-source projects.

The estimated base salary range for this position is $100,000 to $175,000, which is specific to New York and may change in the future. Millennium pays a total compensation package which includes a base salary, discretionary performance bonus, and a comprehensive benefits package. When finalizing an offer, we take into consideration an individual's experience level and the qualifications they bring to the role to formulate a competitive total compensation package.

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