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Principal Support Engineer Jobs (NOW HIRING)

Viking Recruiting Resources

SAP Basis Engineer

Houston, TX · Remote

$130K - $150K/yr

They will report to the Principal Director of Application Support. Required Skills: * Bachelor of Science in Computer Science, Engineering, Applied Sciences, or equivalent work experience * 3+ years ...

The EDH, LLC

Support will require in-depth knowledge of PC Hardware, Desktop Operating Systems options ... The technician is the principal owner of the service request as well as the customer's overall ...

iRobot

IT Support Engineer

Bedford, MA · On-site

$64K - $91K/yr

The engineer will provide technical support for endpoints including, but not limited to, Windows ... principals and ITIL knowledge are preferred. Understanding of APIs and working with team members ...

Renishaw plc

Service & Support Engineer

West Dundee, IL · On-site

$85K - $95K/yr

Principal Duties & Responsibilities * Assist customer on site specific location preparations ... R9528 Service & Support Engineer (Open) Reasonable Accommodation: If you need any assistance ...

iRobot

IT Support Engineer

Bedford, MA

$64K - $91K/yr

The engineer will provide technical support for endpoints including, but not limited to, Windows ... principals and ITIL knowledge are preferred. Understanding of APIs and working with team members ...

Zachry Group

Principal Engineer Electrical

Charlotte, NC

$130K - $160K/yr

Our Power Generation team supports a strong and growing portfolio of combined cycle facilities ... principal engineering role on EPC or utility-scale power projects Strong knowledge of electrical ...

Zachry Group

Principal Engineer Electrical

Charlotte, NC · On-site

$130K - $160K/yr

Our Charlotte-based Power Generation team supports a strong and growing portfolio of combined cycle ... principal engineering role on EPC or utility-scale power projects Strong knowledge of electrical ...

Zachry Group

Principal Engineer Electrical

Charlotte, NC · On-site

$130K - $160K/yr

Our Power Generation team supports a strong and growing portfolio of combined cycle facilities ... principal engineering role on EPC or utility-scale power projects • Strong knowledge of ...

System One

Principal Electrical Engineer

Charlotte, NC · On-site

$165K - $210K/yr

Principal Electrical Engineer Charlotte, NC Type: Direct Hire Compensation: $165,000 - $210,000 ... Develop and support engineering cost estimates, material quantities, and execution plans * Lead ...

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Principal Support Engineer information

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$74K

$147.2K

$212.5K

How much do principal support engineer jobs pay per year?

As of Aug 5, 2026, the average yearly pay for principal support engineer in the United States is $147,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,500.00 and $173,000.00 per year, depending on experience, location, and employer.

What does a principal support engineer do?

A principal support engineer provides advanced technical assistance to customers, resolving complex issues related to a company's products or services. They often lead troubleshooting efforts, collaborate with development teams, and may develop support documentation or training materials to improve customer experience and product reliability.

What is a principal support engineer?

Principal Support Engineers are highly experienced technical professionals who provide advanced support for complex software or hardware products. They typically handle escalated issues, work closely with engineering teams to resolve critical problems, and may mentor or lead other support staff. Their role involves deep technical troubleshooting, customer communication, and contributing to product improvements based on customer feedback. Principal Support Engineers often serve as the highest point of technical escalation within a support organization.

What are the key skills and qualifications needed to thrive as a principal support engineer?

To thrive as a Principal Support Engineer, you need deep technical expertise in troubleshooting, systems analysis, and customer support, typically backed by a degree in computer science or a related field. Familiarity with ticketing systems, enterprise software platforms, and relevant certifications such as ITIL or specific vendor credentials is often required. Exceptional problem-solving abilities, leadership, and communication skills distinguish top performers in this role. These skills ensure complex technical issues are resolved efficiently, fostering customer satisfaction and maintaining system reliability.

How does a principal support engineer typically collaborate with product and engineering teams to resolve complex customer issues?

Principal Support Engineers frequently act as a bridge between customers and internal product or engineering teams. When faced with intricate technical challenges, they escalate issues, provide detailed analysis, and share customer feedback directly with developers and product managers. This collaboration helps ensure that critical bugs are addressed promptly and that customer needs influence product improvements. Regular communication, joint troubleshooting sessions, and participation in post-mortem reviews are common aspects of this cross-functional teamwork.

What is the difference between Principal Support Engineer vs Support Engineer?

AspectPrincipal Support EngineerSupport Engineer
CredentialsTypically requires advanced technical certifications, extensive experience, and deep industry knowledgeEntry to mid-level certifications and experience in customer support or technical roles
Work EnvironmentHigh-level technical support, troubleshooting complex issues, often collaborating with engineering teamsProviding technical assistance, resolving customer issues, and maintaining support tickets
Employer & Industry UsageUsed in tech companies, software, hardware, and enterprise solutionsCommon across IT, software, and hardware support roles in various industries

The Principal Support Engineer typically handles complex technical problems, requires advanced certifications, and works closely with engineering teams. Support Engineers focus on resolving customer issues at a more operational level. The roles differ mainly in scope, experience, and technical depth, but both are essential in technical support hierarchies.

More about Principal Support Engineer jobs
What cities are hiring for Principal Support Engineer jobs? Cities with the most Principal Support Engineer job openings:
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Principal Support Engineer jobs near you
Infographic showing various Principal Support Engineer job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $147,220 per year, or $70.8 per hour.

Senior Technical Product Support Engineer

MKS Instruments, Inc.

Beaverton, OR • On-site

Full-time

Re-posted 14 days ago

Job description

A Day in Your Life at MKS:
As a Principal Technical Support Engineer at ESI, an MKS Company, you will partner with the Engineering and Field teams to help solve both customer and engineering problems, help guide engineering in improving quality & process improvement and provide knowledgeable and timeline customer support. In this role, you will report to the Product Hardware Engineering Manager.
You Make An Impact By:
  • Providing expert-level technical support to customers, resolving complex technical issues related to company products or services
  • Handling escalated technical issues and collaborate with cross-functional teams to resolve customer problems
  • Interacting directly with customers to understand and diagnose technical issues, providing timely and effective solutions
  • Mentoring and coaching junior technical support engineers, providing guidance on technical troubleshooting, best practices, and customer interaction
  • Contributing to the creation and maintenance of technical documentation, knowledge base articles, and support tools
  • Sharing knowledge and best practices with the technical support team to enhance overall team capability
  • Identifying opportunities for process improvement in technical support operations
  • Monitoring and reporting on technical support metrics, including ticket resolution time, customer satisfaction, and issue escalation rates
  • Ensuring adherence to quality standards, service level agreements (SLAs), and regulatory requirements

Skills You Bring:
  • Bachelor's degree in a relevant field or a minimum of 4 years of directly related experience in lieu of a degree Master's degree preferred
  • At least 5 years of experience in service engineering or a similar technical support role

Preferred Skills:
  • Experience working with B2B (business to business) capital equipment or similarly complex systems
  • Experience working in semiconductor, PCB, or similar industries
  • Physical Demands & Working Conditions:
  • Perform activities such as sitting, standing, or typing for extended periods of time
  • Ability to remain in a stationary position for 25% of the time
  • Must be able to communicate information and ideas so others will understand
  • Must be able to exchange accurate information
  • Operates in a professional office and/or laboratory/manufacturing environment
  • Constantly operates a computer and other office productivity machinery
  • Ability to observe documents and details at close range (within a few feet of the observer)
  • Noise level in the work environment is usually average
  • Ability to travel up to 50% of the time, domestically and internationally

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.
MKS Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .
If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

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