Principal Service Solutions Jobs (NOW HIRING)

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. 

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".  

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

The MSP's Principal Managed Services Consultant has a primary objective to drive sales growth of IT Outsourcing, Life Cyle Services, Managed Services and Staff Augmentation for all Connection business units through advanced pre-sales service consulting, solutions design, and services scoping. The Principal draws on knowledge specific to their primary and secondary technical specialization areas, to assess, qualify, design, and present service solutions of highly advanced levels of complexity to clients. The Principal offers insight relative to the customer’s industry and/or objectives, and provides solutions based on Connection’s Solutions and Services portfolio and extended partner network. The Principal works collaboratively with other pre-sales roles across the Technology Solutions group, as well as other COE focus areas including Multi-Cloud, Digital Workspace, Supply Chain and Lifecycle.

• Creates new MSP service offerings based on industry trends, competitive landscape and contemporary methods to solve business through IT Outsourcing, Life Cyle Services, Managed Services and Staff Augmentation solutions.
• Develops proposals and statement's of work based on a combination of requirements gathering, data collection and sizing exercises, as well as documented design and configuration activities. Utilizes independent judgment and discretion on selecting from internally established presales tools, as well as vendor-provided and industry-established reference architectures and validated designs, while leveraging Connection’s leading vendor and OEM product portfolios in a way that they can be efficiently and effectively combined into a holistic, integrated solution of products and services.
• Designs advanced service solutions that serve the functional and technical requirements of the client, and which best enable the sale and/or delivery of solutions that contribute to the customer’s success and ongoing enhancement of customer lifetime value.
• Assists in the development of new managed services offerings according to a multi-disciplinary framework that best supports Connection’s ability to deliver holistic, unified solution sets that result in positive customer experience (CX) and overall customer satisfaction. Articulates and presents the portfolio to Sales, to current and potential customers, as well as to Product Management (PM) and Connection’s partners and vendors.
• Assists with the creation and presentation of technical sales strategies to drive growth of IT Outsourcing, Life Cyle Services, Managed Services and Staff Augmentation services.
• Supports targeting sales into new accounts and expanding penetration in existing accounts w/ the SSE team which includes participation in building and executing account plans.

• Functional knowledge, work experience and/or certification in Information Technology Infrastructure Library (ITIL) including Service Design, Service Operations, Continual Service Improvement (CSI), Service Strategy and Service Transition.
• Functional knowledge, work experience and/or certification in Information Technology Service Management (ITSM) including Service Catalog, Service Desk, Incident Management, Problem Management, Change Management, Asset Management and Knowledge/Policy & Procedure.
• Experience with designing, developing and negotiating statements of work.
• Verifiably successful service solutions selling experience with customer-facing salesmanship proficiency, advanced presentation skills, and experience with up-sell and cross-sell strategies.
• Excellent time management and prioritization with strong organizational skills.
• Excellent verbal and written communication skills with ability to prepare and deliver presentations which clearly and articulately demonstrate the value proposition.
• Team orientation with ability to work with all levels of the organization..
• Keen appreciation of business solutions through IT Outsourcing, Life Cyle Services, Managed Services and Staff Augmentation services.
• Requires an acute understanding of both the technology and business objectives of the client, and the ability to assess the client’s business requirements and technology need
• Analytical with ability to draw conclusions from data, systematic and rational
• Demonstrate skills and advanced proficiency in cost modeling
• Working knowledge of MDR, Security Operations Center, Network Operations Center, Service Desk and the industry competitive landscape in these areas
• Conceptual with ability to conceive mentally, formulate ideas, use imagination to achieve results
• Inquisitive information seeker with ability to ask probing questions to uncover root causes of problems