Practice Outreach Coordinator Jobs (NOW HIRING)

 Working title: AETC Outreach Coordinator

Classification title: Outreach Coordinator     

Program: HIV Services and Area Health Education Center (AHEC)

Reports to:   HIV Services Program Manager

FLSA status: Exempt: Full-Time

Schedule: Monday-Friday; nights and weekends as needed

Wage Range: $47,311 to $55,305 annually; depending on number of years of transferrable experience and internal equity 

Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection – HELP is what we do.  From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life.  Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve.

AIDS Education & Training Center (AETC)

The Montana AIDS Education & Training Center is a regional center, working in collaboration with the Mountain West AETC based at the University of Washington. The Montana AETC coordinates across the state to provide training to those who work with populations living with, or at risk of acquiring, HIV in an effort to improve outcomes across the HIV Care Continuum.

Area Health Education Center (AHEC)

Eastern Montana Area Health Education Center (Eastern MT AHEC) at RiverStone Health is a part of an innovative statewide network of centers created to recruit, train, and retain healthcare professionals committed to providing care to underserved populations, including rural Montanans.

Directs, coordinates and oversees the daily operations of respective program, including projects, policies and services.

The AETC Coordinator is responsible for coordinating and implementing Mountain West AIDS Education and Training Center (MWAETC) training activities in Montana, along with coordination of other AHEC trainings throughout the year. This person will coordinate and/or deliver HIV presentations to medical staff and providers including those who serve minority populations. This will include outreach, logistics, preparation, delivery, consultation, evaluation, and follow up. This requires travel throughout the state of Montana, remote coordination of events, and remote delivery of content.

A.   General Outreach Coordiator Services (Applicable to both programs)        10%

• Coordinate efforts associated with the preparation of grant documents, submissions, and reporting.

• Review training protocols to ensure collection of data showing the completion of grant deliverables.

• Compile and maintain documentation databases and systems.

• Identify relevant guidance documents, best practices, or consensus standards.

• Interpret regulatory rules or rule changes and ensure that they are communicated through policies and procedures.

• Maintain relevant inventories of training supplies and documents.

• Proactively develop and maintain strong relationships with organizational partners and stakeholders.

• Participates in quality improvement and Emergency Preparedness activities.

B.   AETC Outreach Coordinator Services                                           52%

• Responsible for planning and implementing AETC in-person trainings across Montana annually and some virtual trainings as well. 
• Work with various healthcare facilities, Montana Department of Health and Human Services, public health departments, Montana Ryan White sites, and the Montana Public Health Institute to provide relevant trainings in HIV, viral hepatitis, STIs, and health equity in person and via webinar.
• Collaborate with Mountain West AETC regional office.
• Coordinate the AETC preceptorship and student rotations through the Ryan White Part C Clinic at RiverStone Health.
• Be familiar with HIV, Hepatitis C, and STI care and treatment.
• Familiarize self with available resources, population norms and clinical care in each targeted location, including rural and tribal areas, and provide outreach.
• Connect audiences to Mountain West AETC staff for further consultation. 
• Responsible to provide, track and collect forms, enter data and run program reports in the AETC reporting system, all with a high level of attention to detail. 
• Participate in Clinical Quarterly Management
• Attend and participate in site visits, meetings, and events as required.

1. 1. Monthly meeting with the Mountain West (MW) AETC Program Office

   2. Monthly MWAETC Regional Partner Meeting

   3. Region 8 State AIDS Directors/AETC/Federal NHAS Staff

   4. DPHHS Collaboration Meeting

   5. HIV Service Team Meetings

   6. 1:1 Check-In Meetings with Program Manager

C. AHEC Outreach Coordinator Services                                       33%

• Plan, develop and implement quality educational programming for various healthcare disciplines in coordination with the Eastern Montana Area Health Education Center (AHEC).
• Provide geriatric education and training.
• Responsible for cleaning, transporting, and maintaining Geriatric Simulation Suit.
• Coordinate X-Ray workshops including the 104-hour Basic X-Rays Techniques workshop twice a year and an X-Ray CEU workshop. This includes set up/tear down of rooms, serving as the primary contact for students, ensuring the events are successful, etc.
• Explore options to improve and increase education offerings and partner with state agencies to provide continuing education to hospital and clinic staff in rural and underserved communities.
• Crosstrain with other Eastern Montana AHEC staff in order to promote collaboration and provide support.
• Proactively develop and maintain strong relationships with organizational partners, stakeholders, and new partners in underserved/rural communities to promote equitable access and participation in AETC and AHEC programming.  
• Adhere to and present culturally sensitive content. 
• Attend and participate in site visits, meetings, and events as required.

1. 1. Weekly AHEC Team Meeting

   2. Bi-weekly 1:1 Check-In Meetings with Program Manager

   3. Monthly All MT AHEC Meeting

• Perform other duties as assigned in support of the RiverStone’s mission and goals.

Minimum Qualifications

• High School Diploma

• Equivalent of two (2) year’s experience in a directly related field

• Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Preferred Qualifications:

• Bachelor’s degree in related field

• Experience working with underserved population

• Experience with public speaking and facilitating trainings

• Experience working in a customer service environment

• Valid unrestricted Montana driver's license, proof of insurance, and personal vehicle

• Computer literacy with the MS office Suite, including Teams, Excel, Outlook and Word

• Ability to display non-judgmental and empathetic listening skills.

• High degree of detail-oriented skill level.

• Ability to work collaboratively and maintain a positive work environment.

• Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.

• Thorough knowledge of the administrative policies and procedures of the agency

• Thorough knowledge of modern office procedures, practices, and equipment

• Ability to manage time sensitive projects and meet deadlines in an accurate manner

• Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.

• Doing things right the first time

• Making people feel welcome

• Showing respect for each customer

• Anticipating customer needs and concerns

• Keeping customers informed

• Helping and going the extra mile

• Responding quickly

• Protecting privacy and confidentiality

• Demonstrating proper telephone etiquette

• Taking responsibility for handling complaints

• Being professional

• Taking ownership of your attitude toward Service Excellence.

• This position does not have supervisory responsibilities

• Work is mainly performed in an office setting.

• Standing, bending, sitting, lifting up to 50 pounds required (Geri suit). 

• Travel time required for educational presentations. This may include overnight stays, by vehicle and plane. 

• Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, other vehicles, etc. Travel occurs in all weather conditions, including extreme heat and cold.

• Some nights and weekends may be required.

• Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.

• Decisions directly affect the quality of services provided to students.

• The work is performed under the supervision and direction of the Program Manager, and considerable leeway is granted for the exercise of independent judgment and initiative.

• Daily written and verbal communication with RiverStone Health staff and external stakeholders. Frequent participation in conference calls.

• The position is responsible for managing resources including time, training materials, and other resources. Decisions made by the position directly affect efficiency and cost of services.