Practice Coordinator Job Description
Job Purpose
Provide administrative and operational support across sales, clinical, and practice operations while delivering an exceptional, concierge-level patient experience. The Practice Coordinator plays a key role in ensuring efficient daily operations, supporting business objectives, and maintaining the high standards of service expected in a premier aesthetic practice.
Job Overview
The Practice Coordinator is responsible for creating a seamless patient experience while supporting the administrative and operational functions of the practice. This highly organized, detail-oriented professional partners closely with clinical, sales, and leadership teams to ensure operational excellence, scheduling accuracy, financial integrity, and efficient day-to-day practice operations.
This role serves as a flexible operational resource and may provide cross-functional support for front office, business office, and practice operations during periods of increased business demand, staffing transitions, or special projects.
Patient Experience
- Deliver a warm, professional, and personalized experience for every patient, guest, and visitor.
- Answer multi-line phone systems promptly with exceptional phone etiquette, professionalism, and empathy.
- Address patient questions and concerns courteously, resolving issues whenever possible and escalating appropriately when needed.
- Foster positive patient relationships while maintaining the highest standards of confidentiality and professionalism.
Operations & Administrative Support
- Perform business functions including invoice processing, bank deposits, payroll support, refunds, reporting, reconciliations, and other operational tasks.
- Ensure financial transactions are processed accurately.
- Maintain accurate patient records and documentation.
- Assist with administrative projects and operational initiatives.
Scheduling & Business Coordination
- Partner with leadership and Patient Care Consultants to maintain an accurate and efficient surgery schedule.
- Verify the accuracy of daily surgery schedules and patient information.
- Collaborate to ensure treatment plans and financial quotes are accurate.
- Support scheduling optimization efforts that contribute to business objectives.
Practice Operations
- Provide cross-functional support across front office, business office, and operations.
- Assist with coverage during absences or increased patient volume.
- Help maintain a clean, organized, luxury practice environment.
- Communicate operational or patient concerns to leadership.
- Participate in meetings and training.
- Identify workflow improvements.
Teamwork & Professionalism
- Arrive on time and prepared for each scheduled shift.
- Work independently while meeting deadlines.
- Maintain a positive, collaborative attitude.
- Provide support at Pasadena and Brentwood locations during the first 3-6 months as needed.
- Perform additional duties as assigned.
Qualifications
- Associate's degree preferred; equivalent experience considered.
- 3-5 years of administrative, operations, healthcare, hospitality, or luxury customer service experience.
- 2+ years in plastic surgery, aesthetics, dermatology, or elective healthcare preferred.
- Proficiency with Microsoft Office, Google Workspace, and EMR/practice management software.
- Strong communication, organization, attention to detail, and problem-solving skills.