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Policy Support Specialist Jobs (NOW HIRING)

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

Must maintain a thorough knowledge base of bank/call center products, services, policies, and ... Customer Support Specialist III: This role serves as first line response for incoming customer ...

Pathways Inc.

Peer Support Specialist

Louisa, KY · On-site

$32K - $36K/yr

This policy includes, but is not limited to: recruitment, employment, promotion, demotion, transfer ... The Peer Support Specialist works collaboratively with consumers and treatment team members to ...

Inogen

Part Time Support Specialist I

Poughkeepsie, NY · On-site

$19.44 - $22.36/hr

Comply with all company policies and procedures. Support Specialist II In addition to items listed for RDM Support Specialist I, a RDM Support Specialist II, may also be responsible for the following.

Pathways Inc.

Peer Support Specialist

Louisa, KY · On-site

$32K - $36K/yr

This policy includes, but is not limited to: recruitment, employment, promotion, demotion, transfer ... The Peer Support Specialist works collaboratively with consumers and treatment team members to ...

Fora

Support Specialist

New York, NY · On-site

$60K - $90K/yr

As a Support Specialist, you'll develop working fluency across booking operations, account ... policy guidance. You'll be the connective tissue across our support function, able to context ...

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Policy Support Specialist information

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$12

$24

$45

How much do policy support specialist jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for policy support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is a policy support specialist?

Policy Support Specialists are professionals who assist in researching, developing, and implementing organizational policies. They analyze data, prepare reports, and collaborate with various departments to ensure policies align with legal and regulatory standards. Their role often includes monitoring policy effectiveness, recommending improvements, and supporting communication between stakeholders. Policy Support Specialists are essential in helping organizations navigate complex regulatory environments and achieve their strategic objectives.

What are the key skills and qualifications needed to thrive as a policy support specialist?

To thrive as a Policy Support Specialist, you need strong research, analytical, and written communication skills, often supported by a degree in public policy, political science, or a related field. Familiarity with policy databases, legislative tracking tools, and office software like Microsoft Office Suite or Google Workspace is typically required. Attention to detail, organization, and the ability to collaborate with diverse stakeholders are crucial soft skills in this role. These competencies are essential for effectively analyzing policies, preparing reports, and supporting decision-making processes within organizations.

How does a policy support specialist typically collaborate with different departments within an organization?

As a Policy Support Specialist, you’ll regularly work with a variety of teams, such as compliance, legal, operations, and communications. Your role often involves gathering input from these groups to draft, review, and implement policies that align with organizational goals. Effective communication and organizational skills are key, as you’ll need to coordinate meetings, synthesize feedback, and ensure policy updates are clearly communicated across departments. This collaborative environment helps you develop a well-rounded understanding of the organization and can open doors to further opportunities in policy analysis or program management.

What is the difference between Policy Support Specialist vs Policy Analyst?

AspectPolicy Support SpecialistPolicy Analyst
Required CredentialsBachelor's degree in public policy, political science, or related field; some roles may require certificationsBachelor's or master's degree in public policy, political science, or related field; often requires analytical skills
Work EnvironmentGovernment agencies, non-profits, consulting firms; focus on supporting policy development and implementationResearch organizations, government, think tanks; focus on analyzing policies and providing recommendations
Employer & Industry UsageCommonly employed in government and advocacy groups to assist policy teamsUsed in research institutions and government to evaluate and develop policies

The Policy Support Specialist primarily assists in implementing and supporting policies within organizations, focusing on administrative and coordination tasks. In contrast, the Policy Analyst conducts in-depth research and analysis to evaluate policies and recommend improvements. Both roles require similar educational backgrounds but differ in their core responsibilities and focus areas.

What do policy support specialists do?

Policy support specialists assist in developing, analyzing, and implementing policies within organizations or government agencies. They research relevant laws and regulations, prepare reports, and provide guidance to ensure policies comply with legal standards and organizational goals. Strong communication skills and knowledge of policy analysis tools are often required for this role.
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What states have the most Policy Support Specialist jobs?

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What job categories do people searching Policy Support Specialist jobs look for?

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Policy Support Specialist jobs near you
Infographic showing various Policy Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Customer Support Specialist

Eastern Bank

Wakefield, MA • On-site

$21/hr

Full-time

Retirement

Re-posted 3 days ago

Eastern Bank rating

8.3

Company rating: 8.3 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

47th of 171 rated banks

Job description


Starting Rate: $21.00
Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.
This role serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services.
Customer Support Specialist I & II: This role serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. Must maintain a thorough knowledge base of bank/call center products, services, policies, and procedures. Is responsible for achieving entry level departmental service standards and sales goals as set forth by senior management. Must develop the necessary skills to work independently in a remote or onsite environment.
Customer Support Specialist III: This role serves as first line response for incoming customer inquiries via multiple communication channels such as chat, email, and telephone. The inquiries will have a varying degree of complexity. The Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. Must maintain a thorough knowledge of bank products, services, policies, and procedures. responsible for achieving departmental service standards and sales goals as set forth by senior management. Must be able to work independently in a remote and on-site environment. Service standards and sales goals as set forth by senior management. Must be able to work independently in a remote and on-site environment.
Responsibilities:
Customer Support Specialist I :Serves as bank's first line of response on inbound customer telephone calls regarding all types of existing accounts and services.
Customer Support Specialist I:
  • Must maintain a detailed knowledge base of bank's basic products, services, policies, procedures, maintenance, and regulatory requirements. Can handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to both the bank and customer.
  • Actively listens to determine full extent of customer's needs while appropriately applying different approaches to affect desired outcome.
  • Ensures effective customer communication by utilizing superior verbal and written skills.
  • Must be able to handle basic customer complaints and problems with minimal assistance. Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.
  • Responsible for achieving entry level sales and service standards as set forth by senior management.

Requirements:
Customer Support Specialist II & III: Must obtain and maintain a license to service applicants for HELOC products through the Nationwide Multistate licensing system (NMLS)
Education and Experience:
Customer Support Specialist I
  • Associate's degree or related knowledge/skills base gained through experience preferred.
  • Customer Service background preferred.
  • Call Center experience preferred
  • Service and sales background a plus
  • PC and data entry skills required
  • Proven previous job stability a must

Skills/Knowledge:
Customer Support Specialist I
  • Excellent written communication skills
  • Excellent verbal and listening skills including good grammar, tone of voice and diction
  • Ability to work effectively with others in a diverse population
  • Punctuality and consistent work attendance is required
  • Bilingual a plus

Working Conditions:
  • Must be flexible and adaptable about work schedules, which may include evenings and weekends
  • Must have the ability to use a headset and sit for long periods of time
  • Must be able to work in a fast paced, high volume work environment
  • Moderate to high noise level

While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, etc. They also occasionally travel to locations outside of the facility, to attend meetings, trainings, events, and other business activities. The employee occasionally positions self to maintain or access files in file cabinets. The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The employee frequently observes details at close range (within a few feet of the observer). The employee must occasionally lift and/or move boxes or equipment up to 20 pounds across office for various needs.
Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times). This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

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