To thrive in Poison Control, you need a background in toxicology, pharmacy, nursing, or a related health science, along with excellent assessment and decision-making abilities. Familiarity with poison information databases, call center software, and certification as a Certified Specialist in Poison Information (CSPI) are often required. Outstanding communication, empathy, and the ability to remain calm under pressure are critical soft skills in this role. These competencies are vital for providing accurate, timely advice during emergencies and ensuring public safety.