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Title:ImplementationSpecialist

Work Mode:Fully remote| Location/Supporting:Lakewood Ranch, FL or Longwood, FL| Experience:3-5 years Payroll / HRIS / Implementation experience required. Must have UKG Ready experience.
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.To view our branch locations, please visit: ioausa.com/locations
About the Role:The Implementation Specialist (IS) is responsible for configuration and demonstrations of the UKG Ready platform across Payroll, TLM, and HRIS modules for both new and existing clients. The ideal candidate is resourceful, detail-oriented, and comfortable navigating client communication and training, system configuration, and operational processing needs. The IS will also complete other duties as assigned by the Implementation Manager. This can be a hybrid or fully remote role.

Key Responsibilities:

• Client implementation:Configure, test,demonstrate, and activate the UKG Ready Platform for POA Clients, specific to their needs.

• Train clients on the UKG Ready platform, including Payroll, HRIS, Time & Labor Management, and Benefits solutions.

• Client training:Coordinate and deliver client training sessions to ensure successful system adoption and longterm usability.

• Sales collaboration:Work closely with Sales partners to support seamless client handoffs and deliver a positive, consultative implementation experience.

• Client handoff meetings:Schedule and attend client handoff meetings to confirm implementation scope, timelines, and expectations.

• Data integrity:Provide quality control and validation of client data throughout the implementation process to ensure accuracy and compliance.

• Customer service mentality:Deliver outstanding client service byanticipatingneeds,maintainingprofessional and frequent communication, and responding promptly to service requests.

• Relationship management:Develop andmaintainpositive, productive relationships with clients, Sales representatives, teammates, and POA leadership.

• Discretion and judgment:Exercise independent judgment to achieve outcomes thatbenefitboth clients and POA.

• Business growth:Actively seek opportunities to expand POA services byidentifyingclient needs and supportingadditionalproduct offerings.

• Training participation:Regularlyparticipatein internal and external training,expandingand sharing knowledge within the POA Team.

• Team support:Act as back-up for teammates as needed, ensuring overall team service excellence.

• Collaboration:Work effectively with the entire POA team, seeking input and developing win-win solutions to any process, service, quality, or productivity issues.

• Technical competence:Maintain a high degree of technical competence and industry/market expertise.

• Compliance:Comply with all company work rules, standards, policies, and procedures at all times.

• Professional development:Continuously improve professional skills by activelyparticipatingin internal and external development opportunities.

• Champion IOA Values:Demonstrateintegrity and leadership.

Ideal CandidateQualifications:

• Bachelor's Degree preferred (equivalent experience considered in lieu of degree)

• Advanced knowledge of UKG Ready

• Experience with configuring TLM Pay Calc 2.0

• 3-5 years of Payroll, HRIS, or client implementation/ onboardingexperience

• Prior experience configuring Payroll, HRIS, Time & Labor, and Benefits platforms;in a SaaS Payroll / HRIS / TLM environment

• Employee Benefits configuration and enrollment experience

• FPC or CPP certification (preferred)

• Ability to successfully import,validate, and analyze client data within Payroll/HRIS systems

• Strong knowledge of Payroll, Tax, Garnishments, Workers' Compensation, and Health Benefits

• Advanced Microsoft Excelproficiency, including functions and formulas

• Excellent written and verbal communication skills

• Strong analytical, organizational, and problemsolving skills

• Detailoriented with the ability to manage multiple implementations and deadlines

• Ability to work effectively both independently and within a collaborative team environment

What We Offer:

• Competitive salaries and bonus potential

• Company-paid health insurance

• Paid holidays, vacations, and sick time

• 401K with employer match

• Professional growth and career progression opportunities

• Respectful culture and work/family life balance

• Community service commitment

• Supportive teammates and a rewarding work environment

What to Expect(Application Process):

• 30-Minute Phone Screen, Online Assessments, and Interview(s)