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It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function of Position:

The primary function of the Sr. PMC Technician is to provide guidance and leadership to the PMC team supporting all cross-functional teams. The Sr. PMC Technician will troubleshoot and assess failure modes of semi-automated and automated test equipment, complete on-site preventive maintenance of equipment throughout ISI facilities, perform equipment calibration, and coordinate the calibration of equipment utilizing outside services.

Essential Job Duties:

• The Sr  PMC Technician works independently to implement Intuitive's PMC program
• Essential duties and responsibilities include the following: Assist to monitor and improve monthly department key metrics
• Review, create, and document new PMC procedures and work instructions to standardize the process
• Review and redline new equipment PMC forms and instructions prior to Agile release
• Collaborates with QE, ME, and NPI Engineering Team on preventive maintenance and calibration related updates
• Responsible for ECO implementation in regards to fixtures and tooling (i.e

taking obsolete fixtures out of service) Identify PMC process gaps and collaborate with cross-functional teams on projects that would result in cost reduction, process improvements, increase efficiency, and error proof PMC process

• Performs assessment and supports troubleshooting of ISI equipment not performing per equipment specifications
• Manages Equipment Events (EEs) in SAP, ensuring satisfactory and immediate response to repair and/or escalate
• Provide guidance and train PMC Technicians, review work orders, and ensure GDP is follow
• Support and coordinate manufacturing re-layout and production line expansions
• Maintains calibration certificates and user manuals
• Assists and/or performs Initial / Operational qualification and validation activities on Equipment Fixtures and Tooling Involvement with all phases of the product development process, including prototype assembly, test, debug, transfer, and sustaining Participate and support internal / external audits as required

Required Skills and Experience:

• Excellent communication and documentation skills
• Project management skill is a plus
• Working knowledge of 5S, Lean manufacturing, and Six Sigma is a plus
• Proficient in SAP, Agile, MES, and PMC Module (establishment of Work Orders, notification, Activation & Inactivation, and Results recording)
• Understanding of Quality Control, Inspection, Metrology, PMC, GDP, and GMP
• Working knowledge of electronics and mechanical concepts
• Understand wiring diagrams, schematics, assembly drawings, and mechanical component drawings
• Excellent creative problem-solving skills
• Comfortable troubleshooting and resolving complex assemblies for Equipment, Fixtures, and Tooling
• Experience with use of hand tools and measurement tools: dial calipers, micrometers, force gauges, Instron and other materials testing equipment
• Proficient with Microsoft Office (Words and Excel) for documentation and data presentation
• Knowledge of Solidwork is a plus

Required Education and Training:

• Minimum BS degree or equivalent, OR an equivalent of Minimum 5+ years of PMC experience / engineering environment

Working Conditions:

• Role is full-time onsite
• Ability to work varying shifts
• Must have ability to complete training courses
• Ability to work in a team environment.
• Must be able to work with other cross-function teams such as manufacturing operation, manufacturing engineering, quality engineering, equipment engineering and specialized role
• Overtime will be required as needed per business need or per supervisor/Manager discretion
• Must be available to travel as needed 5-10%.

Preferred Skills and Experience:

• Bachelor or Associate Degree Preferred
• Familiar with Lean Six Sigma concept
• Maintains an excellent attendance record in compliance with established manufacturing and quality attendance guidelines.
• Background with Intuitive System
• Ability to multi-task and Self Starter

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.

Base Salary Range Region 1:$34 - $46
Base Salary Range Region 2: $29 - $39
Shift: Day
Workplace Type: Onsite - This job is fully onsite.