Job Summary:
Riot Games is a company focused on creating player-first experiences, and they are seeking a Senior Technical Producer for Foundational Services & Operations on an unpublished R&D product. This role involves managing production for foundational services that support the entire game, ensuring operational efficiency and service reliability across multiple engineering teams.
Responsibilities:
โข Own production for foundational core backend services, managing backlogs, scope, schedules, and delivery across multiple engineering teams.
โข Drive execution through strong Agile practices, including sprint planning, prioritization, velocity tracking, and dependency management.
โข Maintain clear visibility of work through JIRA, ensuring epics, stories, risks, and cross-team dependencies are accurately tracked and actively managed.
โข Coordinate feature delivery across internal teams and external partners, balancing capacity, timelines, and operational risk.
โข Lead operational review cadences, including preparing agendas, reviewing service health, surfacing risks, and driving follow-up actions to completion.
โข Partner with release management to deliver builds across platforms globally
โข Own incident management processes for services, including coordination during incidents, clear communication, and post-incident follow-through.
โข Facilitate postmortems and retrospectives, translating operational learnings into concrete improvements in systems, tooling, or process.
โข Partner closely with Live Operations and Product Support teams to align ownership, workflows, and expectations for service reliability.
โข Dig into dashboards, metrics, and logs to understand service health, validate assumptions, and track progress against KPIs and targets.
โข Provide clear reporting to Foundation Operations Leadership on delivery status, service health, risks, and operational trends.
Qualifications:
Required:
โข 6+ years of experience producing live services, backend systems, or platform technology in games or large-scale software.
โข Proven experience owning production for services that operate at game-wide or platform scale.
โข Strong experience running operational reviews and incident management processes in a live environment.
โข Demonstrated ability to work with dashboards, KPIs, and operational metrics to guide decision-making.
โข Deep familiarity with Agile production practices, including backlog management, estimation, and velocity tracking.
โข Extensive experience using JIRA (or similar tools) to manage scope, dependencies, and delivery.
โข Ability to coordinate work across multiple teams, disciplines, and external partners.
Preferred:
โข Experience supporting large-scale live service games.
โข Familiarity with service monitoring, alerting, and operational tooling.
โข Experience working in blended production and live operations roles.
Company:
Riot Games is a global company that develops online games. Founded in 2006, the company is headquartered in Los Angeles, USA, with a team of 1001-5000 employees. The company is currently Late Stage.