Platform Operations Manager Jobs in Ontario (NOW HIRING)

Join one of Canada's fastest-growing companies and be part of something extraordinary - welcome togoeasy! Atgoeasy, our people and culture are at the heart of everything we do, and we're proud to be recognized for it. We've earned prestigious accolades such asWaterstone Canada's Most Admired Corporate Cultures,Canada's Top Growing Companies, and theTSX30, highlighting us as one ofthe top performers on the TSX. We're also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine's 2025 list of Canada's Best Companies. These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. 

As one of Canada's leading alternative consumer lenders, we're passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome,easyfinancial, andLendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

The Manager, Platform Technology is a hands-on, delivery-focused leader who cares deeply about building stable, high-performing platforms that people can rely on every day. In this role, you'll take ownership of the health, evolution, and performance of LendCare's platforms-leading delivery through a blend of vendor partnerships, team leadership, and thoughtful technical oversight. You'll play a key role in shaping platform enhancements, guiding support operations, and ensuring systems work seamlessly together. Working closely with business leaders, Technical Product, Architecture, and external partners, you'll help bring ideas to life while championing modern engineering, quality, and DevSecOps practices.

What will you be doing?

• Platform Delivery and Engineering Leadership
  
  • Coordinate and manage the backlog of platform development requests, ensuring alignment with business priorities and delivery timelines.
  • Drive best practices using Agile and DevSecOps approaches to enable faster, more reliable delivery cycles.
  • Identify opportunities to improve delivery velocity, reduce technical debt, and optimize overall platform performance.
  • Provide regular updates to internal teams and leadership on platform performance, development progress, and support metrics.
  • Maintain high standards for quality assurance activities to ensure accurate, high-quality changes are deployed.
  • Act as the primary point of contact for development and QA partners, ensuring accountability, strong performance, and timely delivery.
  • Support a core technology roadmap that aligns IT initiatives with the business's short- and long-term goals.
• Platform Operations and Reliability
  • Lead the day-to-day support of enterprise platforms, ensuring issues are resolved quickly and root causes are addressed.
  • Support release management activities by coordinating with vendors and internal teams to ensure readiness and minimize disruption.
  • Maintain clear visibility into platform issues and defects, driving timely resolution and continuous improvement in support processes.
  • Assist in major incident management by bringing together the right resources and supporting investigation and resolution efforts.
• Integration & Solution Enablement
  • Oversee the planning and execution of platform integrations with internal and external systems, ensuring stability and data integrity.
  • Ensure platform documentation is current, accurate, and aligned with operational standards, including support procedures and integration specifications.

What experience do you have?

• Bachelor's degree in Computer Science, Information Technology, or a related field; a Master's degree is considered an asset.
• Relevant certifications such as ITIL, PMP, or platform-specific credentials (e.g., Microsoft, AWS, Salesforce) are an advantage.
• 5-7 years of experience in platform support, software delivery, or technical vendor management within an enterprise environment.
• Experience managing third-party development and support partners, including performance tracking and escalation management.
• Strong understanding of enterprise platform operations, including incident management, release coordination, and integration support.
• Ability to understand and clearly communicate technical concepts related to APIs, integrations, and platform architecture.
• Proven problem-solving skills, with the ability to troubleshoot complex platform issues and drive resolution through collaboration and structured analysis.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, either from our Mississauga or Pickering office.

$99,187.50 - $138,000.00 CAD (includes base salary and bonus)

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

We're committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role. 

At goeasy, we believe transparency fosters trust - and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success. 

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you'll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit. Total compensation includes base salary and bonus.

This posting is for an existing vacancy within our team. 

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer:

Financial Benefits:

• RRSP matching and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Opportunity Employment:

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

Additional Information: 

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.