ZipRecruiter

Log In

1

Platform Experience Associate Jobs in Florida (NOW HIRING)

Nourish

Customer Experience Associate

Miami, FL · On-site

$15.75 - $21/hr

About the Role As a Customer Experience Associate at Nourish , you'll play a critical role in ... across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We're looking for ...

New

My3Tech Inc

Platform Engineer

Miami, FL

We are seeking a talented and motivated Cloud Platform Engineer to join our growing engineering ... Associate, Certified DevOps Engineer - Professional). • Experience with other containerization ...

next page

Showing results 1-20

All JobsPlatform Experience Associate JobsPlatform Experience Associate Jobs in Florida

Platform Experience Associate information

See Florida salary details

$20.2K

$105.5K

$232K

How much do platform experience associate jobs pay per year?

As of Jun 11, 2026, the average yearly pay for platform experience associate in Florida is $105,524.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,400.00 and $158,800.00 per year, depending on experience, location, and employer.

What is a platform experience associate?

A platform experience associate is a professional responsible for ensuring a positive user experience on digital platforms by addressing user issues, providing support, and improving platform functionality. They often work with customer service tools, gather user feedback, and collaborate with technical teams to enhance platform performance.

What is an experience associate?

An experience associate is a role focused on enhancing customer or user interactions with a platform or service. They often assist with onboarding, gather feedback, and ensure a positive experience, typically requiring strong communication skills and familiarity with the platform or tools used.

What are some common challenges faced by Platform Experience Associates when supporting users, and how can these be addressed?

Platform Experience Associates often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and addressing diverse user needs efficiently. Successfully handling these situations requires strong problem-solving skills, adaptability, and clear communication. Building a deep understanding of the platform and collaborating closely with product and engineering teams can help resolve issues quickly and ensure users have a positive experience. Ongoing training and knowledge sharing within the team also play a crucial role in overcoming these challenges.

What is an associate experience job description?

An associate experience job description typically involves supporting and enhancing the overall experience of users or customers on a platform or service. It includes tasks such as onboarding, troubleshooting, gathering feedback, and collaborating with teams to improve user satisfaction, often requiring strong communication skills and familiarity with customer service tools. The role may also involve analyzing data to identify areas for improvement and ensuring a positive user journey.

What does a Platform Experience Associate do?

A Platform Experience Associate is responsible for ensuring users have a smooth and positive interaction with a digital platform. They handle customer inquiries, troubleshoot technical issues, and assist with onboarding and platform navigation. Their goal is to enhance user satisfaction by providing prompt support, gathering feedback, and collaborating with product teams to improve platform functionality. This role often requires strong communication skills, technical aptitude, and a customer-centric mindset.

What jobs make $500,000 a year?

In Canada, high-paying roles such as senior executives, specialized surgeons, and certain investment bankers can earn $500,000 or more annually. These positions often require advanced education, extensive experience, and specialized skills, and may involve long hours or high levels of responsibility.

What are the key skills and qualifications needed to thrive as a Platform Experience Associate, and why are they important?

To thrive as a Platform Experience Associate, you need strong problem-solving abilities, customer service skills, and familiarity with digital platforms, often supported by a bachelor's degree or equivalent experience. Experience with CRM systems, ticketing platforms, and basic data analysis tools is typically required. Excellent communication, active listening, and adaptability set top performers apart in this role. These skills ensure prompt and effective support, high user satisfaction, and smooth platform operations.

What is the difference between Platform Experience Associate vs Customer Support Specialist?

AspectPlatform Experience AssociateCustomer Support Specialist
CredentialsTypically requires a bachelor's degree or relevant certifications in customer service or techOften requires similar certifications, with emphasis on communication skills
Work EnvironmentWorks within tech companies, focusing on platform usability and user experienceWorks in various industries, providing direct support to customers via multiple channels
Employer & Industry UsageCommon in SaaS, tech, and digital platformsWidely used across retail, telecom, and service industries

The Platform Experience Associate and Customer Support Specialist roles share similarities in credentials and work environment but differ mainly in focus. The Associate emphasizes improving platform usability and user experience within tech companies, while the Support Specialist handles direct customer inquiries across industries. Both roles require strong communication skills and technical knowledge, but their core responsibilities and industry contexts vary.

What are popular job titles related to Platform Experience Associate jobs in Florida? For Platform Experience Associate jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Platform Experience Associate jobs in Florida look for? The top searched job categories for Platform Experience Associate jobs in Florida are:
What cities in Florida are hiring for Platform Experience Associate jobs? Cities in Florida with the most Platform Experience Associate job openings:
Platform Experience Associate jobs near you
Customer Experience Associate

Customer Experience Associate

Nourish

Miami, FL • On-site

$15.75 - $21/hr

Full-time

Posted yesterday

Job description

About Us
Health is the most important thing in life, and the American healthcare system is completely broken - poor outcomes, high cost, bad patient experience. We're building a new system from the ground up.

Our mission is to improve people's health by making it easy to live a healthy lifestyle.

Nourish is the country's largest dietitian-led metabolic health clinic. We're an AI-native digital health system matching patients with 10,000+ Registered Dietitians, physicians, medications, lab testing, and AI agents to deliver insurance-covered care across all 50 states. Founded four years ago, we've completed millions of appointments, tripled year-over-year, and partnered with health plans covering 200M+ Americans across 250+ health systems.

In 2026 we raised a $100M Series C, bringing total funding to $215M. The round was led by Menlo Ventures, with participation from Thrive Capital, Index Ventures, J.P. Morgan Growth Equity Partners, Maverick Ventures, Y Combinator, BoxGroup, Atomico, Daybreak, and Operator Partners.

Learn more about our Series C here: Nourish Blog, Bloomberg, Fierce Healthcare, Digital Native, The Pulse Podcast.

This is not a job for everyone. We hold an extremely high bar because we believe talent density is our biggest competitive advantage. We're looking for people who actively choose hard, ambiguous problems, who run toward unglamorous work, give and receive candid feedback, and bring relentless resilience without the ego. Our work is important, but we are not self-important. We do this because we're solving one of the hardest problems in the world, and the problem matters. If that's you, we disproportionately reward it.

About the Role

As a Customer Experience Associate at Nourish, you'll play a critical role in ensuring our customers receive exceptional support and care. In this role, you'll be the frontline of our customer service team, resolving inquiries, troubleshooting issues, and providing guidance across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving environment and is excited about helping people improve their health through nutrition.

This role is critical to Nourish—you'll provide personalized, empathetic support that elevates the customer experience and ensures long-term satisfaction. You'll work closely with cross-functional teams, including Engineering, Product, and Operations to surface bugs, identify patterns, and ensure that customer feedback is always heard and acted upon.

You'll be joining a collaborative and passionate team that's dedicated to improving lives through better nutrition, and you'll be a key player in ensuring that our customer experience is seamless and delightful.

Location: We're open to remote or in-person candidates who are a great fit for the role.

Key Responsibilities:
  • Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy.
  • Troubleshoot common technical issues and guide customers through account management, billing, and service usage inquiries.
  • Document customer interactions accurately in our systems, ensuring that all cases are tracked and followed up on if necessary.
  • Collaborate with cross-functional teams to escalate and resolve more complex issues, especially those requiring input from Engineering or Product teams.
  • Identify areas for process improvement, reporting trends in customer issues or feedback, and suggesting enhancements to workflows or systems.
  • Maintain a deep understanding of Nourish's products and services, staying informed of new features or changes, and ensuring that all customer communications reflect up-to-date information.
  • Support weekend operations, including one weekend day per week, ensuring our customers always have access to support when they need it.
  • Contribute to customer feedback loops by relaying insights to the Product and Marketing teams, helping inform product development and customer engagement strategies.
We'd love to hear from you if:
  • You have 2+ years of experience in a customer-facing role, ideally in customer support, CX, or customer success.
  • You've worked in fast-paced industries like telehealth, healthcare, SaaS, or tech where quick thinking and adaptability are key.
  • You have strong verbal and written communication skills and are comfortable handling phone calls, email, and chat interactions with customers.
  • You're a strong problem-solver who can think on your feet and offer creative solutions to customer challenges.
  • You are organized and can handle multiple customer interactions at once, making sure no detail is overlooked.
  • You're passionate about nutrition or wellness, and you're excited to help others on their health journey through Nourish's services.
  • You have experience or comfort working cross-functionally with Engineering or Product teams, including identifying, documenting, and escalating technical issues in a clear and structured way
  • You're open to working one weekend day per week, as we provide customer support on weekends.
  • Bonus points if you're multilingual (especially if you speak Spanish) or have experience working in telehealth or nutrition-focused services.
More Information

The Nourish Bar

Our Values

Why Nourish Exists

How We Work

Comp Philosophy

Benefits

Please note that you must be legally authorized to work in the U.S. for this position.