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Platform Director Jobs in Delaware (NOW HIRING)

Dlapiper

Director, Engineering

Wilmington, DE

Summary The Director, Engineering is responsible for leading the design, development, delivery ... Oversee engineering efforts across multiple product and platform workstreams, balancing innovation ...

Pittsburgh International Airport

Here is how the Director, Network Infrastructure & Security will help: Leadership & Strategic ... Endpoint Protection - EDR/XDR platform management and policy enforcement * Vulnerability Scanning ...

Chick-fil-A

Marketing Director

Newark, DE

As a Marketing Director, you will play a key role in driving the growth of the restaurant by ... Respond to guests on social media platforms, promoting events and addressing customer inquiries.

Chick-fil-A

Marketing Director

Newark, DE

As a Marketing Director, you will play a key role in driving the growth of the restaurant by ... Respond to guests on social media platforms, promoting events and addressing customer inquiries.

Chick-fil-A

Marketing Director

Newark, DE

As a Marketing Director, you will play a key role in driving the growth of the restaurant by ... Respond to guests on social media platforms, promoting events and addressing customer inquiries.

Chick-fil-A

Marketing Director

Newark, DE

As a Marketing Director, you will play a key role in driving the growth of the restaurant by ... Respond to guests on social media platforms, promoting events and addressing customer inquiries.

Truveris

Clinical Director

Wilmington, DE · On-site +1

$160K - $175K/yr

... platforms to simplify the complex pharmacy space for clients and the market. As a Clinical Director, you support the Account Team through the RFP process, conduct clinical reviews, nurture client ...

ATI Restoration

Project Director

Wilmington, DE · On-site

T&M Platforms * OSHA/Environmental Certifications Competencies: * Ethics & Integrity- Demonstrate high professional standards aligned with ATI core values. * Communication Excellence- Clear, direct ...

ATI Restoration

Project Director

Wilmington, DE · On-site

T&M Platforms * OSHA/Environmental Certifications Competencies: * Ethics & Integrity- Demonstrate high professional standards aligned with ATI core values. * Communication Excellence- Clear, direct ...

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Platform Director information

What is a Platform Director?

A Platform Director is a senior leader responsible for overseeing the development, management, and strategic direction of a technology or business platform within an organization. They coordinate teams across engineering, product, and operations to ensure the platform meets business objectives and user needs. Platform Directors also manage budgets, set key performance indicators, and often play a central role in scaling and improving the platform's capabilities. Their work ensures the platform remains reliable, scalable, and aligned with the company's growth strategy.

What are the key skills and qualifications needed to thrive as a Platform Director, and why are they important?

To thrive as a Platform Director, you need strong leadership skills, strategic project management experience, and a background in platform architecture or software engineering, often supported by a relevant degree. Familiarity with cloud platforms, enterprise-level software systems, and certifications like AWS Certified Solutions Architect or PMP are highly valued. Outstanding communication, stakeholder management, and problem-solving abilities help set top performers apart in this position. These skills and qualities are crucial for overseeing complex platform initiatives, aligning technical teams, and ensuring platform scalability and reliability.

How does a Platform Director typically collaborate with cross-functional teams to achieve organizational goals?

As a Platform Director, you will regularly work alongside product managers, engineering leads, UX designers, and business stakeholders to develop and execute platform strategies. This role often involves facilitating communication between technical teams and business units, ensuring that platform initiatives align with broader company objectives. Effective collaboration is key, as you'll need to balance multiple priorities, resolve conflicts, and drive consensus to deliver scalable solutions that support diverse user and business needs.

What is the difference between Platform Director vs Product Manager?

AspectPlatform DirectorProduct Manager
ResponsibilitiesOversees entire platform infrastructure, ensuring scalability, security, and integration across multiple products or services.Focuses on specific products, managing development, features, and user experience.
Required CredentialsTypically requires a background in IT, software engineering, or systems architecture, often with leadership experience.Usually holds a degree in business, marketing, or computer science, with skills in product lifecycle management.
Work EnvironmentLeads cross-functional teams in a technical environment, often within large organizations or tech companies.Works closely with engineering, design, and marketing teams to develop and improve individual products.

While both roles involve strategic oversight, the Platform Director manages the overall platform infrastructure, whereas the Product Manager focuses on specific product development and user experience. Understanding these differences helps organizations assign the right responsibilities and expertise.

What are the most commonly searched types of Platform jobs in Delaware? The most popular types of Platform jobs in Delaware are:
What cities in Delaware are hiring for Platform Director jobs? Cities in Delaware with the most Platform Director job openings:
Platform Director jobs near you
Director, Customer Engagement & Agent Platforms

Director, Customer Engagement & Agent Platforms

Best Egg

Wilmington, DE • On-site

$150K - $165K/yr

Full-time

Posted yesterday

Job description

Best Egg, now part of Barclays, is a market-leading, tech-enabled financial platform helping people build financial confidence through innovative lending solutions and financial health tools. As a Barclays company, we combine the agility and customer focus of a fintech with the global reach, stability, and purpose of a leading financial institution—working together to create a better financial future for our customers and communities.


At Best Egg, you’ll find a culture grounded in our core values—putting people first, creating clarity, delivering with excellence —enhanced by Barclays’ commitment to integrity, inclusion, and long-term impact. Together, we empower our colleagues to challenge, innovate, and take ownership while making a meaningful difference in people’s financial lives.


With the strength of Barclays behind us, we offer expanded opportunities for growth, development, and career mobility across a global organization—while continuing to build the products and experiences that make Best Egg unique.


We’re looking for collaborative, curious problem-solvers who are excited to make an impact and grow with us.


We’re proud to be an equal opportunity employer committed to building a diverse and inclusive team.


About the Role

We are seeking a Director, Customer Engagement & Agent Platforms to lead the ownership, management, and optimization of the systems that enable customer engagement and agent execution across operations.

This role sits within Operations and is responsible for ensuring that customer engagement and agent platforms effectively support business strategy, operational workflows, and performance outcomes across originations, servicing, and collections.

The role focuses on platform ownership, configuration, and continuous improvement, not software engineering or direct frontline management.

Platform Ownership & Management
  • Own the performance and effectiveness of customer engagement and agent platforms (SMS, email, voice/IVR, CRM, workflow systems)
  • Ensure platforms are aligned to business strategy, operational workflows, and performance goals
  • Operate as the primary owner of platform outcomes within operations, with end-to-end accountability for performance and continuous improvement
  • Identify opportunities to enhance platform capabilities and improve operational outcomes
  • Identify and implement opportunities to leverage AI and automation within customer engagement and agent platforms to improve efficiency and customer experience
Platform Configuration, Intake & Change Management
  • Establish and manage structured intake, prioritization, backlog and change management processes for platform enhancements
  • Ensure platform changes are executed in a controlled, scalable, and well-documented manner
  • Drive implementation and adoption of AI-enabled features (e.g., chat automation, intelligent routing, agent assist) within platform configurations
Vendor & Platform Management
  • Manage relationships with platform vendors and partners (e.g., Zendesk, messaging platforms, telephony providers)
  • Ensure vendor performance aligns with operational needs and priorities
  • Evaluate and implement enhancements or new capabilities as appropriate
  • Serve as the operations and / or lead for vendor lifecycle management, including platform evaluations, migrations, contract renewals, and ongoing vendor performance management
Cross-Functional Partnership
  • Partner closely with Operations Strategy, Analytics, and business leaders to align platform capabilities with business priorities
  • Coordinate with Product and Engineering teams as needed for system enhancements and integrations
  • Act as a bridge between business needs and platform execution
Workforce & Execution Oversight
  • Provide strategic oversight of workforce management and dialer operations to ensure alignment with platform strategy and business demand
  • Partner with Agent Systems & Operations leadership to coordinate capacity, execution, and system behavior
  • Ensure alignment between workforce planning, platform configuration, and customer engagement strategy
  • Support development of scalable execution models, including BPO-supported intraday operations
What Success Looks Like
  • Platforms are clearly owned, well-managed, and aligned to business priorities
  • Platform changes are executed through structured, consistent intake and change management processes
  • Customer engagement and agent workflows are continuously optimized
  • Workforce execution is aligned with platform strategy and demand
  • Vendor partners are accountable and aligned with operational goals
  • AI and automation capabilities are effectively leveraged within platforms to improve efficiency, customer experience, and scalability
  • The team operates with clear priorities, ownership, and strong execution discipline
Qualifications
  • 8–12+ years of experience in operations, platform management, or related roles
  • Experience owning and managing engagement, CRM, or contact center platforms / vendors (e.g., Zendesk, messaging platforms, telephony/IVR systems)
  • Demonstrated experience establishing structured processes (intake, prioritization, change management)
  • Strong understanding of operational workflows and customer/agent experience
  • Experience managing platform configuration and workflow optimization
  • Demonstrated experience identifying and implementing AI capabilities and tools
  • Experience driving cross-functional initiatives in complex environments
Preferred Qualifications
  • Experience in financial services, fintech, or contact center environments
  • Experience partnering with Product, Engineering, or Technology teams
  • Familiarity with AI-enabled customer engagement tools (e.g., chatbots, agent assist, intelligent routing)
Employee Benefits
Best Egg offers many additional benefits for our employees, including (but not limited to):
·       Pre-tax and post-tax retirement savings plans with a competitive company matching
program
·       Generous paid time-off plans including vacation, personal/sick time, paid short--
term and long-term disability leaves, paid parental leave, and paid company
holidays
·       Multiple health care plans to choose from, including dental and vision options
·       Flexible Spending Plans for Health Care, Dependent Care, and Health
Reimbursement Accounts
·       Company-paid benefits such as life insurance, wellness platforms, employee
assistance programs, and Health Advocate programs
·       Other great discounted benefits include identity theft protection, pet insurance,
fitness center reimbursements, and many more!
 
 
In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy  here