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Platform Manager Jobs in Delaware (NOW HIRING)

Berkley

Principal Engineer - AI Platform

Wilmington, DE · On-site

$131K - $175K/yr

Responsibilities The AI Platform, Principal Engineer is responsible for designing, building, and ... This role works closely with data scientists, software engineers, and product managers to develop ...

Berkley

Principal Engineer - AI Platform

Wilmington, DE

$131K - $175K/yr

Responsibilities The AI Platform, Principal Engineer is responsible for designing, building, and ... This role works closely with data scientists, software engineers, and product managers to develop ...

Berkley

Principal Engineer - AI Platform

Wilmington, DE

$131K - $175K/yr

The AI Platform, Principal Engineer is responsible for designing, building, and maintaining robust ... This role works closely with data scientists, software engineers, and product managers to develop ...

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All JobsPlatform JobsPlatform Manager JobsPlatform Manager Jobs in Delaware

Platform Manager information

See Delaware salary details

$38.5K

$129K

$146.6K

How much do platform manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for platform manager in Delaware is $128,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $146,100.00 and $146,100.00 per year, depending on experience, location, and employer.

Is being a BDM a stressful job?

Being a Business Development Manager (BDM) can be stressful due to targets, client management, and the need to meet sales goals. The role often involves high-pressure situations, multitasking, and maintaining relationships, which can contribute to stress levels. However, stress varies based on individual resilience, company culture, and workload management skills.

How much do platform PM make?

Platform Managers typically earn between $80,000 and $140,000 annually, depending on experience, industry, and location. Senior or specialized roles may offer higher compensation, often including bonuses and stock options, especially in tech companies. Skills in project management, data analysis, and familiarity with platform tools can influence salary levels.

What are the key skills and qualifications needed to thrive as a Platform Manager, and why are they important?

To thrive as a Platform Manager, you need expertise in platform architecture, project management, and a solid understanding of business operations, often supported by a relevant degree or industry certification. Familiarity with cloud platforms (such as AWS or Azure), API integrations, and product management tools like JIRA is typically required. Excellent communication, leadership, and problem-solving abilities help drive cross-functional collaboration and strategic decision-making. These skills ensure the platform's stability, scalability, and alignment with business goals, which are critical for organizational success.

What is the difference between Platform Manager vs Product Manager?

AspectPlatform ManagerProduct Manager
Primary FocusManaging and maintaining technology platforms and infrastructureDeveloping and guiding specific products or features
Required SkillsTechnical knowledge of platforms, systems integration, and infrastructureMarket research, user experience, and product development
Work EnvironmentIT teams, engineering departments, technical operationsCross-functional teams including marketing, design, and engineering
Industry UsageTechnology, SaaS, cloud servicesSoftware, consumer goods, digital services

While both roles involve technical expertise, a Platform Manager focuses on maintaining and optimizing the underlying technology infrastructure, whereas a Product Manager concentrates on developing and managing specific products to meet customer needs.

What jobs in the US pay 300,000 a year?

For a Platform Manager, high-paying roles typically include senior positions such as Director of Platform, VP of Product, or Chief Technology Officer, which can reach or exceed $300,000 annually with experience and bonuses. These roles often require strong leadership, technical expertise, and strategic planning skills, and may involve overseeing large teams or complex systems. Compensation varies based on industry, company size, and location, with executive-level positions generally offering the highest salaries.

How does a Platform Manager typically collaborate with cross-functional teams to ensure platform reliability and scalability?

A Platform Manager frequently works with engineering, product, and operations teams to align platform capabilities with business goals. They facilitate regular communication between developers, system administrators, and other stakeholders to identify potential bottlenecks, address incidents, and plan for future growth. By establishing clear processes for incident management, change control, and performance monitoring, Platform Managers help ensure that the platform remains reliable and scalable while meeting user needs. This collaborative approach not only strengthens the technical foundation but also fosters a culture of shared responsibility across departments.

What jobs pay 500,000 a year in the US?

High-paying roles for a Platform Manager or similar senior technology positions can reach or exceed $500,000 annually, especially in large corporations or tech firms. These roles often require extensive experience, advanced skills in cloud platforms, leadership, and strategic planning, and may include bonuses, stock options, or profit sharing as part of compensation packages.

What is a Platform Manager?

A Platform Manager is a professional responsible for overseeing the development, maintenance, and optimization of a specific technology platform within an organization. They coordinate between technical teams, stakeholders, and users to ensure the platform meets business needs and operates reliably. Platform Managers may also be involved in strategic planning, vendor management, and implementing new features or integrations. Their role is crucial for ensuring platforms are scalable, secure, and aligned with organizational goals.
What are the most commonly searched types of Platform jobs in Delaware? The most popular types of Platform jobs in Delaware are:
What are popular job titles related to Platform Manager jobs in Delaware? For Platform Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Platform Manager jobs in Delaware look for? The top searched job categories for Platform Manager jobs in Delaware are:
What cities in Delaware are hiring for Platform Manager jobs? Cities in Delaware with the most Platform Manager job openings:
Platform Manager jobs near you
Infographic showing various Platform Manager job openings in Delaware as of July 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $128,962 per year, or $62 per hour.
Director, Customer Engagement & Agent Platforms

Director, Customer Engagement & Agent Platforms

Best Egg

Wilmington, DE

$150K - $165K/yr

Full-time

Posted 2 days ago

Job description

Best Egg, now part of Barclays, is a market-leading, tech-enabled financial platform helping people build financial confidence through innovative lending solutions and financial health tools. As a Barclays company, we combine the agility and customer focus of a fintech with the global reach, stability, and purpose of a leading financial institution—working together to create a better financial future for our customers and communities.


At Best Egg, you’ll find a culture grounded in our core values—putting people first, creating clarity, delivering with excellence —enhanced by Barclays’ commitment to integrity, inclusion, and long-term impact. Together, we empower our colleagues to challenge, innovate, and take ownership while making a meaningful difference in people’s financial lives.


With the strength of Barclays behind us, we offer expanded opportunities for growth, development, and career mobility across a global organization—while continuing to build the products and experiences that make Best Egg unique.


We’re looking for collaborative, curious problem-solvers who are excited to make an impact and grow with us.


We’re proud to be an equal opportunity employer committed to building a diverse and inclusive team.


About the Role

We are seeking a Director, Customer Engagement & Agent Platforms to lead the ownership, management, and optimization of the systems that enable customer engagement and agent execution across operations.

This role sits within Operations and is responsible for ensuring that customer engagement and agent platforms effectively support business strategy, operational workflows, and performance outcomes across originations, servicing, and collections.

The role focuses on platform ownership, configuration, and continuous improvement, not software engineering or direct frontline management.

Platform Ownership & Management
  • Own the performance and effectiveness of customer engagement and agent platforms (SMS, email, voice/IVR, CRM, workflow systems)
  • Ensure platforms are aligned to business strategy, operational workflows, and performance goals
  • Operate as the primary owner of platform outcomes within operations, with end-to-end accountability for performance and continuous improvement
  • Identify opportunities to enhance platform capabilities and improve operational outcomes
  • Identify and implement opportunities to leverage AI and automation within customer engagement and agent platforms to improve efficiency and customer experience
Platform Configuration, Intake & Change Management
  • Establish and manage structured intake, prioritization, backlog and change management processes for platform enhancements
  • Ensure platform changes are executed in a controlled, scalable, and well-documented manner
  • Drive implementation and adoption of AI-enabled features (e.g., chat automation, intelligent routing, agent assist) within platform configurations
Vendor & Platform Management
  • Manage relationships with platform vendors and partners (e.g., Zendesk, messaging platforms, telephony providers)
  • Ensure vendor performance aligns with operational needs and priorities
  • Evaluate and implement enhancements or new capabilities as appropriate
  • Serve as the operations and / or lead for vendor lifecycle management, including platform evaluations, migrations, contract renewals, and ongoing vendor performance management
Cross-Functional Partnership
  • Partner closely with Operations Strategy, Analytics, and business leaders to align platform capabilities with business priorities
  • Coordinate with Product and Engineering teams as needed for system enhancements and integrations
  • Act as a bridge between business needs and platform execution
Workforce & Execution Oversight
  • Provide strategic oversight of workforce management and dialer operations to ensure alignment with platform strategy and business demand
  • Partner with Agent Systems & Operations leadership to coordinate capacity, execution, and system behavior
  • Ensure alignment between workforce planning, platform configuration, and customer engagement strategy
  • Support development of scalable execution models, including BPO-supported intraday operations
What Success Looks Like
  • Platforms are clearly owned, well-managed, and aligned to business priorities
  • Platform changes are executed through structured, consistent intake and change management processes
  • Customer engagement and agent workflows are continuously optimized
  • Workforce execution is aligned with platform strategy and demand
  • Vendor partners are accountable and aligned with operational goals
  • AI and automation capabilities are effectively leveraged within platforms to improve efficiency, customer experience, and scalability
  • The team operates with clear priorities, ownership, and strong execution discipline
Qualifications
  • 8–12+ years of experience in operations, platform management, or related roles
  • Experience owning and managing engagement, CRM, or contact center platforms / vendors (e.g., Zendesk, messaging platforms, telephony/IVR systems)
  • Demonstrated experience establishing structured processes (intake, prioritization, change management)
  • Strong understanding of operational workflows and customer/agent experience
  • Experience managing platform configuration and workflow optimization
  • Demonstrated experience identifying and implementing AI capabilities and tools
  • Experience driving cross-functional initiatives in complex environments
Preferred Qualifications
  • Experience in financial services, fintech, or contact center environments
  • Experience partnering with Product, Engineering, or Technology teams
  • Familiarity with AI-enabled customer engagement tools (e.g., chatbots, agent assist, intelligent routing)
Employee Benefits
Best Egg offers many additional benefits for our employees, including (but not limited to):
·       Pre-tax and post-tax retirement savings plans with a competitive company matching
program
·       Generous paid time-off plans including vacation, personal/sick time, paid short--
term and long-term disability leaves, paid parental leave, and paid company
holidays
·       Multiple health care plans to choose from, including dental and vision options
·       Flexible Spending Plans for Health Care, Dependent Care, and Health
Reimbursement Accounts
·       Company-paid benefits such as life insurance, wellness platforms, employee
assistance programs, and Health Advocate programs
·       Other great discounted benefits include identity theft protection, pet insurance,
fitness center reimbursements, and many more!
 
 
In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy  hereÂ