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Phone Jobs in Tennessee (NOW HIRING)

CAMPBELL CLINIC PC

AON Phone Operator

Bristol, TN · On-site

$13.75 - $17/hr

Operates the phone system and assists with scheduling patients. Coordinates the operation of the phone system to ensure prompt and efficient service to staff and public. Handles all functions ...

The US Oncology Network

Telephone Operator

Nashville, TN · On-site

$15.75 - $19.50/hr

Provides a pleasant and helpful phone contact for callers. * Responsible for opening and closing the switchboard. * Performs clerical duties as assigned to maintain workflow in the department.

The US Oncology Network

Telephone Operator

Nashville, TN · On-site

$15.75 - $19.50/hr

Provides a pleasant and helpful phone contact for callers. * Responsible for opening and closing the switchboard. * Performs clerical duties as assigned to maintain workflow in the department.

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$8

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How much do phone jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for phone in Tennessee is $14.53, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $15.72 per hour, depending on experience, location, and employer.

What is a phone job?

Phone jobs are positions where the primary duties involve making or receiving calls as part of customer service, sales, technical support, or telemarketing. Employees in these roles communicate with customers or clients over the phone to provide information, solve problems, or sell products and services. Phone jobs can be found in call centers, help desks, and many businesses that require direct customer interaction. These roles often require strong communication skills, patience, and the ability to handle difficult conversations. Many phone jobs can also be done remotely, allowing for flexible work arrangements.

What are some common challenges faced by phone support representatives, and how can they effectively manage high call volumes?

Phone support representatives often encounter high call volumes, which can lead to stress and time management challenges. To manage this, it's important to prioritize calls, make use of call scripts for common issues, and utilize any call management software provided by the employer. Effective communication skills, patience, and the ability to remain calm under pressure are also essential. Employers typically offer training and support to help representatives handle busy periods and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a phone sales representative, and why are they important?

To thrive as a Phone Sales Representative, you need strong communication skills, persuasive abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes sales certifications is typically required. Outstanding interpersonal skills, resilience, and active listening set top performers apart in this role. These skills are crucial for building rapport, overcoming objections, and consistently meeting sales targets in a fast-paced environment.

What is the difference between Phone vs Customer Service Representative?

AspectPhoneCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma; training in customer service and product knowledge
Work EnvironmentCall centers, remote work, or office settingsCall centers, retail, or office environments
Industry UsageCommonly used in telecommunications, sales, and support rolesUsed across various industries including retail, tech, and healthcare

The term "Phone" typically refers to roles involving communication via phone, often in support or sales contexts. A Customer Service Representative is a specific job title that frequently involves phone communication but also includes other channels like email or chat. While both roles require strong communication skills and customer focus, "Phone" emphasizes the communication medium, whereas "Customer Service Representative" describes the job function across multiple channels.

What are the most commonly searched types of Phone jobs in Tennessee?

The most popular types of Phone jobs in Tennessee are:

What cities in Tennessee are hiring for Phone jobs?

Cities in Tennessee with the most Phone job openings:

Phone jobs near you
Infographic showing various Phone job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $30,220 per year, or $14.5 per hour.

AON Phone Operator

CAMPBELL CLINIC PC

Bristol, TN • On-site

$13.75 - $17/hr

Part-time

Re-posted 5 days ago

Key responsibilities

  • Operates the phone system to route incoming calls, place outgoing calls, and answer calls promptly and professionally.

  • Schedules patient appointments, handles incoming referrals, and manages Doctor to Doctor calls.

  • Performs clerical duties such as distributing and collecting mail, updating contact information, and forwarding calls to the answering service.

Job description

DIMENSIONS/SCOPE OF POSITION: Operates the phone system and assists with scheduling patients. Coordinates the operation of the phone system to ensure prompt and efficient service to staff and public. Handles all functions associated with the mail room. 

ESSENTIAL DUTIES/RESPONSIBILITIES: 

  • Operates the phone system to route incoming calls and place outgoing calls.
  • Ensures that all incoming calls are answered in a prompt, professional and timely manner.
  • Schedules patient appointments 
  • Works incoming referrals 
  • Receives and places all Doctor to Doctor calls (local and long distance) as needed. Answers, screens and routes all outside calls. Closely monitors lines placed on hold to ensure good customer service.
  • Demonstrates knowledge of commonly used concepts, practices and procedures within a large Orthopaedic practice.
  • Remains knowledgeable of the locations of the staff and residents at all times, including office, surgery and ER call schedules.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Performs clerical duties such as typing and proofreading.
  • Updates purchasing/facilities information on Campbell Click! as well as the companywide telephone directory.
  • Forwards calls to the answering service at the end of the day.
  • Distributes and collects incoming mail.
  • Collects and processes outgoing mail.
  • Determines, affixes and records postage on registered mail and packages.
  • Regular and predictable attendance
  • Ability to work in a cooperative manner with others
  • Performs other duties as assigned by the Clinic Manager.

SUPERVISORY RESPONSIBILITIES: Not applicable. 

QUALIFICATIONS: 

Education and/or Experience: High School Graduate or General Education Degree (GED) required; Previous experience with a phone system and experience operating multi-line phones required.  

Computer Skills: Must be computer literate. Basic computer skills required.  

Certificates, Licenses: 

Other Qualifications: 

  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional topics.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands 

N (Not Applicable) Activity does not apply to this position. 

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day) 

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day) 

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day)

Physical Demands 

Lift/Carry 

Stand 

O 

10 lbs or less 

F 

Walk 

O 

11-20 lbs 

N 

Sit 

C 

21-50 lbs. 

N 

Manually Manipulate 

F 

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