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Phone Jobs in Tennessee (NOW HIRING)

PNC Bank

$91K - $185K/yr

Expertise in any of the following: - Identity Risk and Proofing - Phone & Email Validation -Device Risk Products - Monitoring and recommending model/policy/rule changes - Strategic planning across ...

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$8

$14

$23

How much do phone jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for phone in Tennessee is $14.53, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $15.72 per hour, depending on experience, location, and employer.

What is a phone job?

Phone jobs are positions where the primary duties involve making or receiving calls as part of customer service, sales, technical support, or telemarketing. Employees in these roles communicate with customers or clients over the phone to provide information, solve problems, or sell products and services. Phone jobs can be found in call centers, help desks, and many businesses that require direct customer interaction. These roles often require strong communication skills, patience, and the ability to handle difficult conversations. Many phone jobs can also be done remotely, allowing for flexible work arrangements.

What are some common challenges faced by phone support representatives, and how can they effectively manage high call volumes?

Phone support representatives often encounter high call volumes, which can lead to stress and time management challenges. To manage this, it's important to prioritize calls, make use of call scripts for common issues, and utilize any call management software provided by the employer. Effective communication skills, patience, and the ability to remain calm under pressure are also essential. Employers typically offer training and support to help representatives handle busy periods and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a phone sales representative, and why are they important?

To thrive as a Phone Sales Representative, you need strong communication skills, persuasive abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes sales certifications is typically required. Outstanding interpersonal skills, resilience, and active listening set top performers apart in this role. These skills are crucial for building rapport, overcoming objections, and consistently meeting sales targets in a fast-paced environment.

What is the difference between Phone vs Customer Service Representative?

AspectPhoneCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma; training in customer service and product knowledge
Work EnvironmentCall centers, remote work, or office settingsCall centers, retail, or office environments
Industry UsageCommonly used in telecommunications, sales, and support rolesUsed across various industries including retail, tech, and healthcare

The term "Phone" typically refers to roles involving communication via phone, often in support or sales contexts. A Customer Service Representative is a specific job title that frequently involves phone communication but also includes other channels like email or chat. While both roles require strong communication skills and customer focus, "Phone" emphasizes the communication medium, whereas "Customer Service Representative" describes the job function across multiple channels.

What are the most commonly searched types of Phone jobs in Tennessee?

The most popular types of Phone jobs in Tennessee are:

What cities in Tennessee are hiring for Phone jobs?

Cities in Tennessee with the most Phone job openings:

Phone jobs near you
Infographic showing various Phone job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $30,220 per year, or $14.5 per hour.

Journeys - Phone Support Representative - Temp-to-Hire (Onsite)

Genesco Inc

Nashville, TN

$15 - $19.25/hr

Temporary

Re-posted 19 days ago

Genesco rating

4.9

Company rating: 4.9 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

88th of 105 rated fashion retailers

Job description

We are seeking dedicated and customer-focused individuals to join our team as Seasonal Phone Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer calls-assisting with order placements, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.
Key Responsibilities:
Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures.
Additional Support: Perform other duties as needed to support overall business operations.
Qualifications:
Experience: Previous customer service or retail experience is preferred but not required.
Communication Skills: Strong verbal and written communication skills, including proficiency in English grammar and syntax.
Interpersonal Skills: Ability to connect with customers and respond effectively to their needs.
Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.
Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions.
Conflict Resolution: Professionalism in handling and de-escalating conflicts.
Availability: Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST):
  • Sunday: 10:00 AM - 7:00 PM
  • Monday-Friday: 7:00 AM - 8:00 PM
  • Saturday: 9:00 AM - 6:00 PM

Note: Business hours may extend during peak times to meet coverage needs.
What We Offer:
Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
Weekly Pay: Receive weekly payment every Friday
Paid Training: Start with two weeks of fully paid training to set you up for success
Supportive Team Environment: Join a collaborative and inclusive team that values your contributions

What Genesco employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Genesco logo

About Genesco

Sourced by ZipRecruiter

Genesco Inc., based in Nashville, TN, US, is a publicly owned specialty retail company operating in the footwear, apparel, and accessories industry. The company was initially founded in 1924 as Jarman Shoe Company before eventually transitioning to its current name in 1959. Currently, it operates numerous retail stores in the US and Puerto Rico, including popular brands like Journeys, Johnston & Murphy, and Lids Sports Group. Genesco's mission is to be the leading specialty retailer in the footwear, headwear, and sports apparel industries through providing high quality products and demonstrating excellent customer service. Some of the company's notable achievements include the successful ownership and growth of multiple well-known fashion brands and a significant retail footprint in North America.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Nashville, TN, US

Year founded

1924

Social media

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