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Phone Triage Operator Jobs (NOW HIRING)

Primary Care Partners

Triage Nurse

Lincoln, NE · On-site

$27 - $33/hr

Job Posting Title Registered Nurse (RN) or Licensed Practical Nurse (LPN) About Company: Primary ... This is a versatile position that includes patient rooming, triage, phone-based care coordination ...

Primary Care Partners

Triage Nurse

Lincoln, NE · On-site

$27 - $33/hr

Job Posting Title Registered Nurse (RN) or Licensed Practical Nurse (LPN) About Company: Primary ... This is a versatile position that includes patient rooming, triage, phone-based care coordination ...

Primary Care Partners

Triage Nurse

Lincoln, NE · On-site

$27 - $33/hr

Job Posting Title Registered Nurse (RN) or Licensed Practical Nurse (LPN) About Company: Primary ... This is a versatile position that includes patient rooming, triage, phone-based care coordination ...

Together Women's Health

Triage RN

Grand Rapids, MI · On-site

Performs telephone triage, patient education, handling of physician phone calls, pharmacy calls ... or pre-operative testing and scheduling needed for patient * Coordinates ordering of tests ...

Randolph Health

Triage Call Center Nurse

Asheboro, NC · On-site

Ability to recognize medical needs of patients and their families: ability to triage phone calls ... Current NC RN or LPN license required. Current BCLS. Ability to read and communicate effectively in ...

Passavant Memorial Homes

Triage Nurse

Rochester, PA · On-site

$76K/yr

One (1) to two (2) years' experience in medical/surgical or geriatric nursing, preferred. PASSAVANT ... at careers@passavant.org or by phone at 1-888-764-6467 Extension 111. PMHFOS prohibits ...

Passavant Memorial Homes

Triage Nurse

Rochester, PA · On-site

$76K/yr

One (1) to two (2) years' experience in medical/surgical or geriatric nursing, preferred. PASSAVANT ... at careers@passavant.org or by phone at 1-888-764-6467 Extension 111. PMHFOS prohibits ...

Randolph Health

Triage Call Center Nurse

Asheboro, NC

Ability to recognize medical needs of patients and their families: ability to triage phone calls ... Current NC RN or LPN license required. Current BCLS. Ability to read and communicate effectively in ...

Passavant Memorial Homes

Triage Nurse

Rochester, PA · On-site

$76K/yr

One (1) to two (2) years' experience in medical/surgical or geriatric nursing, preferred. PASSAVANT ... at careers@passavant.org or by phone at 1-888-764-6467 Extension 111. PMHFOS prohibits ...

Randolph Health

Triage Call Center Nurse

Asheboro, NC

Ability to recognize medical needs of patients and their families: ability to triage phone calls ... Current NC RN or LPN license required. Current BCLS. Ability to read and communicate effectively in ...

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Phone Triage Operator information

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How much do phone triage operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for phone triage operator in the United States is $38.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $45.43 per hour, depending on experience, location, and employer.

What is a phone triage operator?

Phone Triage Operators are professionals who assess and prioritize incoming calls, often in a healthcare or emergency services setting. They gather information from callers, evaluate the urgency of the situation, and direct calls to the appropriate department or provide immediate advice based on established protocols. Their role is crucial in ensuring that urgent cases receive prompt attention while efficiently managing resources. Excellent communication and decision-making skills are essential for this position.

What are some common challenges faced by phone triage operators, and how can they be managed effectively?

Phone Triage Operators often encounter high call volumes, urgent situations, and emotionally distressed callers, which can be challenging to manage. Effectively handling these challenges requires strong communication skills, emotional resilience, and the ability to prioritize tasks quickly. Regular team debriefings, ongoing training, and access to support resources help operators stay prepared and reduce stress. Collaborating closely with medical staff and following clear protocols also ensures that callers receive timely and accurate assistance.

What are the key skills and qualifications needed to thrive as a phone triage operator, and why are they important?

To thrive as a Phone Triage Operator, you need excellent communication skills, a solid understanding of medical protocols, and experience in a healthcare setting, often supported by a relevant certification such as medical assisting or nursing. Familiarity with electronic health record (EHR) systems, call center software, and triage protocols is commonly required. Strong listening skills, empathy, and the ability to remain calm under pressure are critical soft skills for this role. These abilities ensure accurate assessment of patient needs, timely and effective guidance, and overall patient safety in a remote care environment.

What is the difference between Phone Triage Operator vs Medical Call Center Representative?

AspectPhone Triage OperatorMedical Call Center Representative
CredentialsBasic medical training, certification often preferredCustomer service training, some healthcare knowledge
Work EnvironmentHealthcare settings, emergency or non-emergency linesCall centers, healthcare or insurance companies
Employer & IndustryHospitals, clinics, emergency servicesInsurance companies, healthcare providers
Search & Comparison IntentUnderstanding triage roles, medical assessmentCustomer service, insurance inquiries

The main difference is that a Phone Triage Operator assesses medical needs and provides guidance based on clinical protocols, often requiring healthcare training. In contrast, a Medical Call Center Representative primarily handles customer service and administrative inquiries related to healthcare services without performing medical assessments.

How do I become a Phone Triage Operator?

To become a Phone Triage Operator, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare, along with training on medical protocols and triage procedures, is often required. Some positions may also require certification in CPR or medical assisting.

What cities are hiring for Phone Triage Operator jobs?

Cities with the most Phone Triage Operator job openings:

What states have the most Phone Triage Operator jobs?

States with the most job openings for Phone Triage Operator jobs include:

What are popular job titles related to Phone Triage Operator jobs?

For Phone Triage Operator jobs, the most frequently searched job titles are:

Infographic showing various Phone Triage Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $79,160 per year, or $38.1 per hour.

Clinical Triage Specialist

Phoenix, AZ • On-site

Women's Health Arizona
Outpatient Health Care • 1 - 10 employees
Learn more about Women's Health Arizonaexternal

Full-time

Re-posted 12 days ago

Job description

Description:

The Clinical Triage Specialist will play a crucial role in providing efficient and effective telephone triage and patient support services to our patients, ensuring timely access to care and appropriate clinical interventions. The ideal candidate will have strong clinical assessment skills, excellent communication abilities, and a commitment to delivering high-quality patient-centered care

Responsibilities:

  • Telephone Triage: Provide timely and accurate telephone triage services to patients calling the clinic with medical concerns or inquiries. Assess patient symptoms, concerns, and medical history over the phone to determine the urgency and appropriate course of action. Utilize standardized protocols and clinical judgment to prioritize patient needs and provide appropriate medical advice, including referrals to healthcare providers or emergency services as needed.
  • Patient Support and Education: Offer empathetic and compassionate support to patients, addressing their concerns, providing reassurance, and answering questions about their health and medical conditions. Provide patient education on self-care measures, medication instructions, and follow-up recommendations in accordance with clinical protocols and guidelines. Document telephone encounters accurately and thoroughly in the electronic health record (EHR) system, including assessment findings, interventions, and patient education provided.
  • Coordination of Care: Coordinate patient care activities, including scheduling appointments, arranging referrals, and facilitating communication between patients and healthcare providers. Collaborate with clinical staff, including physicians, nurses, and medical assistants, to ensure seamless continuity of care for patients.
  • Compliance and Quality Assurance: Adhere to established clinical guidelines, protocols, and standards of practice in telephone triage and patient care. Maintain confidentiality of patient information and comply with HIPAA regulations and privacy policies. Participate in quality improvement initiatives and performance improvement activities to enhance the quality and safety of telephone triage services.
  • Professional Development: Stay informed about current trends, best practices, and evidence-based guidelines in telephone triage and clinical assessment. Participate in continuing education opportunities, training programs, and professional development activities to enhance clinical skills and knowledge.
Requirements:
  • Registered Nurse (RN) or Licensed Practical Nurse (LPN) licensure in the state of Arizona required.
  • Minimum of 2-3 years of clinical experience in a healthcare setting, preferably in telephone triage or ambulatory care.
  • Strong clinical assessment skills with the ability to prioritize patient needs and make appropriate clinical judgments.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate with patients, families, and healthcare providers.
  • Proficiency in using electronic health record (EHR) systems and other clinical software applications.
  • Ability to work independently in a fast-paced environment and handle multiple tasks simultaneously.
  • Commitment to providing patient-centered care and promoting a positive patient experience.