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Phone Triage Operator Jobs (NOW HIRING)

Forest Lane Pediatrics

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Phone Triage Nurse Manager

Dallas, TX · On-site

$38 - $42/hr

Phone Triage Nurse Manager The Nurse Manager oversees the daily operations of the nursing staff ... Registered Nurse (RN) or Licensed Vocational Nurse (LVN) license required. * Minimum 1 year of ...

Palo Verde Hematology Oncology LTD

Phone Operator

Glendale, AZ · On-site

$14.75 - $18.25/hr

Answers phone lines * Makes appointments/RS appointments * Sends lab orders to lab if they call and ... Sends triage call to triage line * Takes hospital consults/sends page to appropriate physician

Palo Verde Cancer Specialists

Phone Operator

Glendale, AZ · On-site

$14.75 - $18.25/hr

Answers phone lines * Makes appointments/RS appointments * Sends lab orders to lab if they call and ... Sends triage call to triage line * Takes hospital consults/sends page to appropriate physician

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How much do phone triage operator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for phone triage operator in the United States is $38.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $45.43 per hour, depending on experience, location, and employer.

What is a phone triage operator?

Phone Triage Operators are professionals who assess and prioritize incoming calls, often in a healthcare or emergency services setting. They gather information from callers, evaluate the urgency of the situation, and direct calls to the appropriate department or provide immediate advice based on established protocols. Their role is crucial in ensuring that urgent cases receive prompt attention while efficiently managing resources. Excellent communication and decision-making skills are essential for this position.

What are some common challenges faced by phone triage operators, and how can they be managed effectively?

Phone Triage Operators often encounter high call volumes, urgent situations, and emotionally distressed callers, which can be challenging to manage. Effectively handling these challenges requires strong communication skills, emotional resilience, and the ability to prioritize tasks quickly. Regular team debriefings, ongoing training, and access to support resources help operators stay prepared and reduce stress. Collaborating closely with medical staff and following clear protocols also ensures that callers receive timely and accurate assistance.

What are the key skills and qualifications needed to thrive as a phone triage operator, and why are they important?

To thrive as a Phone Triage Operator, you need excellent communication skills, a solid understanding of medical protocols, and experience in a healthcare setting, often supported by a relevant certification such as medical assisting or nursing. Familiarity with electronic health record (EHR) systems, call center software, and triage protocols is commonly required. Strong listening skills, empathy, and the ability to remain calm under pressure are critical soft skills for this role. These abilities ensure accurate assessment of patient needs, timely and effective guidance, and overall patient safety in a remote care environment.

What is the difference between Phone Triage Operator vs Medical Call Center Representative?

AspectPhone Triage OperatorMedical Call Center Representative
CredentialsBasic medical training, certification often preferredCustomer service training, some healthcare knowledge
Work EnvironmentHealthcare settings, emergency or non-emergency linesCall centers, healthcare or insurance companies
Employer & IndustryHospitals, clinics, emergency servicesInsurance companies, healthcare providers
Search & Comparison IntentUnderstanding triage roles, medical assessmentCustomer service, insurance inquiries

The main difference is that a Phone Triage Operator assesses medical needs and provides guidance based on clinical protocols, often requiring healthcare training. In contrast, a Medical Call Center Representative primarily handles customer service and administrative inquiries related to healthcare services without performing medical assessments.

How do I become a Phone Triage Operator?

To become a Phone Triage Operator, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare, along with training on medical protocols and triage procedures, is often required. Some positions may also require certification in CPR or medical assisting.

What cities are hiring for Phone Triage Operator jobs?

Cities with the most Phone Triage Operator job openings:

What states have the most Phone Triage Operator jobs?

States with the most job openings for Phone Triage Operator jobs include:

What are popular job titles related to Phone Triage Operator jobs?

For Phone Triage Operator jobs, the most frequently searched job titles are:

Infographic showing various Phone Triage Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $79,160 per year, or $38.1 per hour.

Phone Triage Nurse Manager

Dallas, TX • On-site

Forest Lane Pediatrics
Outpatient Health Care • 11 - 50 employees
Learn more about Forest Lane Pediatricsexternal

$38 - $42/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

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Job description

Phone Triage Nurse Manager Job Description

The Nurse Manager oversees the daily operations of the nursing staff across all clinic locations. This role ensures quality patient care, adherence to clinical standards, and compliance with organizational policies. The Nurse Manager is responsible for the scheduling and staffing levels of the nursing staff, oversees performance management, and supports new nurse training. The position serves as a bridge between the nursing staff and administration to maintain efficient, safe, and high-quality healthcare delivery.

Essential Duties and Responsibilities

Leadership & Management

  • Supervise, mentor and support all phone triage nurses/MAs across all office locations.
  • Lead bi-monthly All Nurse meetings, create agendas and facilitate discussions on updates, protocols and performance. Share additional updates with nurses as needed.
  • Address employee performance through verbal/written warnings, probation management and termination processes as needed.
  • Document incident reports, policy violations and follow-up actions.
  • Oversee employee attendance, call-ins, and tardiness logs; issue attendance warnings and maintain accurate timekeeping records.
  • Conduct annual reviews for current nurses and 60 and 90 day probationary reviews for new nurses.
  • Participate in HR and Operations committee meetings.
  • Maintain good communication with staff through 8x8 chats.

Hiring and Training

  • Participate in the hiring process for Nurse candidates including resume screening, candidate communication, and in-person interviews.
  • Discuss candidates with HR Supervisor (currently Dr. Straughn) to determine position offers.
  • Assist with training new phone triage nurses and maintain training materials.
  • Ensure nursing staff has logins for other systems, such as Labcorp Link, Neometrics, Children’s and Cook’s portal, HCA.

Scheduling and Staffing

  • Manage the phone triage nurse schedule for all office locations, including Saturday clinics and holiday schedules, ensuring proper coverage and balance across the locations.
  • Adjust schedules as needed for call-ins, provide coverage in other offices when they need support, and communicate schedule changes with the nursing staff.

Nursing Duties

  • Phone triage and clinical boxes- Klara and Athena.
  • Assist with in-office procedures, such as circumcisions, and perform other procedures, such as urine caths and blood draws (not mandatory, but must know the process for in-office blood draws).
  • PR with parents- contact parents that are upset or have provided negative reviews; contact parents when errors have been made.
  • Troubleshoot systems such as Labcorp Link, Flexscan, GoCheckKids, and QB Tech.

Qualifications

  • Registered Nurse (RN) or Licensed Vocational Nurse (LVN) license required.
  • Minimum 1 year of clinical experience; pediatric nursing and leadership experience preferred.

Skills

  • Strong leadership, communication, and interpersonal abilities.
  • Proficiency in clinical workflow management and staff development.
  • Knowledge of clinical documentation and practice operations.
  • Skilled in time management, problem-solving, and conflict resolution.
  • Proficient in EMR systems and scheduling platforms.

Work Environment

  • This role operates across all office locations.
  • Requires flexibility to respond to staffing needs, attend meetings, and support staff across locations.
  • On-call for nurse call-ins or other emergencies from 6:00am- 9:00pm daily.
  • Includes Saturday clinic coverage.
  • Works closely with the Clinical Manager (currently Courtney).

Company Description

Forest Lane Pediatrics has excellent employment opportunities in a friendly, fast-paced, pediatric office with hard working personnel. We are looking for cheerful, outgoing, and caring team players who enjoy working with children and are excited to join our successful team. All applicants must be competent, accurate, and conscientious in their work, as well as have good computer skills and experience with medical software. Forest Lane Pediatrics is committed to providing a safe and healthy workplace while promoting the health and well-being of its employees.