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Phone Triage Operator Jobs (NOW HIRING)

Southwest Ohio ENT Specialists Inc

Triage Nurse

Dayton, OH · On-site

$28 - $32/hr

... operative care follow up calls. The Clinical Triage Nurse will have heavy patient interaction via phone. Responsible for facilitating other clinical phone calls for providers including hospital ...

Southwest Ohio ENT Specialists

Triage Nurse

Dayton, OH · On-site

$28 - $32/hr

... operative care follow up calls. The Clinical Triage Nurse will have heavy patient interaction via phone. Responsible for facilitating other clinical phone calls for providers including hospital ...

Southwest Ohio ENT Specialists

Triage Nurse

Dayton, OH · On-site

$28 - $32/hr

... operative care follow up calls. The Clinical Triage Nurse will have heavy patient interaction via phone. Responsible for facilitating other clinical phone calls for providers including hospital ...

Chicago ENT

Triage

Chicago, IL · On-site

$22 - $25/hr

... phone calls, relay instructions from the physician to patients, and return more phone calls. In ... Operating Procedures are executed accurately and in accordance with CGP, HIPAA, and other ...

Chicago ENT

Triage

Chicago, IL · On-site

$22 - $25/hr

... phone calls, relay instructions from the physician to patients, and return more phone calls. In ... Operating Procedures are executed accurately and in accordance with CGP, HIPAA, and other ...

Chicago ENT

Triage

Chicago, IL · On-site

$22 - $25/hr

... phone calls, relay instructions from the physician to patients, and return more phone calls. In ... Operating Procedures are executed accurately and in accordance with CGP, HIPAA, and other ...

GI Alliance

Triage Nurse (32062)

San Antonio, TX · On-site

Monitors, prioritizes, and responds to triage needs on the phone line. * Responds to patient ... Team player Equipment Operated: This role routinely uses standard office equipment such as ...

GI Alliance

Triage Nurse (32062)

San Antonio, TX · On-site

Monitors, prioritizes, and responds to triage needs on the phone line. * Responds to patient ... Team player Equipment Operated: This role routinely uses standard office equipment such as ...

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Phone Triage Operator information

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$13

$38

$52

How much do phone triage operator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for phone triage operator in the United States is $38.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $45.43 per hour, depending on experience, location, and employer.

What is a phone triage operator?

Phone Triage Operators are professionals who assess and prioritize incoming calls, often in a healthcare or emergency services setting. They gather information from callers, evaluate the urgency of the situation, and direct calls to the appropriate department or provide immediate advice based on established protocols. Their role is crucial in ensuring that urgent cases receive prompt attention while efficiently managing resources. Excellent communication and decision-making skills are essential for this position.

What are some common challenges faced by phone triage operators, and how can they be managed effectively?

Phone Triage Operators often encounter high call volumes, urgent situations, and emotionally distressed callers, which can be challenging to manage. Effectively handling these challenges requires strong communication skills, emotional resilience, and the ability to prioritize tasks quickly. Regular team debriefings, ongoing training, and access to support resources help operators stay prepared and reduce stress. Collaborating closely with medical staff and following clear protocols also ensures that callers receive timely and accurate assistance.

What are the key skills and qualifications needed to thrive as a phone triage operator, and why are they important?

To thrive as a Phone Triage Operator, you need excellent communication skills, a solid understanding of medical protocols, and experience in a healthcare setting, often supported by a relevant certification such as medical assisting or nursing. Familiarity with electronic health record (EHR) systems, call center software, and triage protocols is commonly required. Strong listening skills, empathy, and the ability to remain calm under pressure are critical soft skills for this role. These abilities ensure accurate assessment of patient needs, timely and effective guidance, and overall patient safety in a remote care environment.

What is the difference between Phone Triage Operator vs Medical Call Center Representative?

AspectPhone Triage OperatorMedical Call Center Representative
CredentialsBasic medical training, certification often preferredCustomer service training, some healthcare knowledge
Work EnvironmentHealthcare settings, emergency or non-emergency linesCall centers, healthcare or insurance companies
Employer & IndustryHospitals, clinics, emergency servicesInsurance companies, healthcare providers
Search & Comparison IntentUnderstanding triage roles, medical assessmentCustomer service, insurance inquiries

The main difference is that a Phone Triage Operator assesses medical needs and provides guidance based on clinical protocols, often requiring healthcare training. In contrast, a Medical Call Center Representative primarily handles customer service and administrative inquiries related to healthcare services without performing medical assessments.

How do I become a Phone Triage Operator?

To become a Phone Triage Operator, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare, along with training on medical protocols and triage procedures, is often required. Some positions may also require certification in CPR or medical assisting.

What cities are hiring for Phone Triage Operator jobs?

Cities with the most Phone Triage Operator job openings:

What states have the most Phone Triage Operator jobs?

States with the most job openings for Phone Triage Operator jobs include:

What are popular job titles related to Phone Triage Operator jobs?

For Phone Triage Operator jobs, the most frequently searched job titles are:

Infographic showing various Phone Triage Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $79,160 per year, or $38.1 per hour.

RN Specialist - ACU Phone Triage | Cardiology - Springhill | Gainesville

Gainesville, FL • On-site

UF Health
Health Care and Social Assistance • 10K+ employees
Learn more about UF Healthexternal

Full-time

Re-posted 10 days ago

Job description

Overview
Registered Nurse will possess specialized knowledge and skills to provide patient-centric care to patients in a physician's office setting. Will provide clinical nursing assessment, act as patient care advocate, provide support, counseling and education to patients. Will be responsible for patient case management and/or perform specialized procedures. Will work in collaboration with other health care providers and ancillary services. Will direct clinical staff and maintain mandatory regulatory institutional policy and procedures under the direction of the Manager/Medical Director. May be required to float to other UFHP practices, as needed, for staffing.
Qualifications
Minimum Education and Experience Requirements:
Current Licensed Registered Nurse by the State of FL Required (No New Grads)
One year of specialty experience or two years of ambulatory care or hospital based experience preferred
Epic experience preferred
Certification in area of specialty preferred
Proven ability to multitask, problem solve, and be a team player is essential. Outstanding patient/customer service skills, verbal clarity, exceptional cognitive abilities, team focus, and problem solving skills are required for the ideal candidate. Motor Vehicle Operator Designation: Employees in this position: Will not operate vehicles for an assigned business purpose. Licensure/Certification/Registration: Licensure/Certification/Registration: Current licensure by the State of Florida as a Registered Nurse. Basic Life Support certification required or obtained within the first month of employment. BLS certification must be obtained through AHA or Red Cross.

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