ZipRecruiter

Log In

1

Phone Triage Medical Assistant Jobs (NOW HIRING)

Addison Group

Triage Medical Assistant

Austin, TX · On-site

$20 - $22/hr

Triage Medical Assistant (Contract-to-Hire) Location : Austin, TX Schedule : Monday-Friday, 8am-5pm ... Collect and document patient-reported vitals over the phone, such as blood pressure readings

next page

Showing results 1-20

All JobsHealthcare JobsNursing JobsNurse JobsPhone Triage Medical Assistant Jobs

Phone Triage Medical Assistant information

See salary details

$12

$19

$27

How much do phone triage medical assistant jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for phone triage medical assistant in the United States is $19.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.88 per hour, depending on experience, location, and employer.

What is a phone triage medical assistant?

Phone Triage Medical Assistants are healthcare professionals who assess patient needs and symptoms over the phone, providing guidance, scheduling appointments, and determining the urgency of medical issues. They use established protocols to evaluate symptoms, offer advice, and direct patients to the appropriate level of care. Their role helps ensure patients receive timely medical attention while reducing unnecessary office or emergency room visits. Effective communication, clinical knowledge, and the ability to work under pressure are essential skills for this position.

What skills and qualifications are needed to thrive as a phone triage medical assistant?

To thrive as a Phone Triage Medical Assistant, you need a solid understanding of clinical protocols, patient assessment, and medical terminology, often supported by a medical assistant certification. Familiarity with electronic health record (EHR) systems, telephone triage software, and scheduling tools is typically required. Exceptional communication, organization, and critical thinking skills help you efficiently assess patient needs and relay accurate information. These skills are essential for ensuring safe, timely patient care and effective coordination between patients and healthcare providers.

What are common challenges faced by phone triage medical assistants, and how can they be managed?

Phone Triage Medical Assistants often encounter challenges such as handling high call volumes, accurately assessing patient concerns remotely, and prioritizing urgent cases. Effective communication skills and strong clinical judgment are essential for determining the appropriate level of care and providing clear instructions. Utilizing standardized triage protocols, staying organized, and collaborating closely with nurses and physicians can help manage these challenges while ensuring patient safety and satisfaction.

What is the difference between Phone Triage Medical Assistant vs Medical Receptionist?

AspectPhone Triage Medical AssistantMedical Receptionist
CertificationsCPR, Medical Assistant CertificationNone required, often on-the-job training
Work EnvironmentClinics, hospitals, healthcare officesFront desk, administrative areas in healthcare settings
Primary ResponsibilitiesAssess patient symptoms via phone, provide medical advice, schedule appointmentsAnswer phones, schedule appointments, greet patients

While both roles work in healthcare settings, Phone Triage Medical Assistants focus on patient assessment and medical guidance over the phone, requiring medical certifications. Medical Receptionists handle administrative tasks like scheduling and patient check-in, with less emphasis on medical knowledge.

How do I become a Phone Triage Medical Assistant?

To become a Phone Triage Medical Assistant, candidates typically need a high school diploma or equivalent and completion of a medical assisting program or relevant coursework. Certification such as the Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) can enhance job prospects, and strong communication skills are essential for handling patient calls effectively.

What cities are hiring for Phone Triage Medical Assistant jobs?

Cities with the most Phone Triage Medical Assistant job openings:

What states have the most Phone Triage Medical Assistant jobs?

States with the most job openings for Phone Triage Medical Assistant jobs include:

What are popular job titles related to Phone Triage Medical Assistant jobs?

For Phone Triage Medical Assistant jobs, the most frequently searched job titles are:

Infographic showing various Phone Triage Medical Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $41,370 per year, or $19.9 per hour.

Phone Triage Medical Assistant

Knoxville, TN • On-site

University Physicians Association, Inc.
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about University Physicians Association, Inc.external

$17 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Job Type
Full-time
Description
University Physicians' Association is seeking qualified applicants for Phone Triage Medical Assistant position for GI FOR KIDS in Knoxville, TN. Candidates must be detail-oriented and able to work under deadlines in a very fast-paced office. Applicants must be familiar with electronic medical record documentation, assessing the level of care needed, giving patient instructions, and making the patients their top priority. This position will work closely with physicians to provide a seamless patient experience.
Job duties include but are not limited to:
Answering calls from patients, and assessing their medical needs, accurately recording symptoms, existing health problems, relevant history of medical issues, assisting patients with scheduling, prior authorizations, obtaining pre-certs for MRIs and CTs, communicating test results, managing prescription refills according to compliance and protocol, and various other tasks. This position also requires the ability to establish and maintain professional relationships with physicians, patients and their families while conveying a positive image of the practice.
Position: Full-Time, 40-hours Monday - Friday, 8:00am to 4:30pm.
Full benefit package available including PTO, Sick Leave, Medical, Dental, Vision, STD, LTD, 401k with company match and immediate vesting, Life Insurance, Critical Illness, EAP, and more!
Requirements
Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate.
Minimum of 1-year previous medical experience.
Medical Assistant Certification is preferred.

Apply