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Phone Triage Medical Assistant Jobs (NOW HIRING)

Womens Health Partners LLC

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Telephone Triage Medical Assistant

Boca Raton, FL · On-site

$20 - $24/hr

At least 1 full year of direct experience in telephone triage, medical assisting, nursing, or a similar clinical healthcare role * OB-GYN experience strongly preferred * Strong understanding of ...

Georgia Urology PA

TRIAGE

Atlanta, GA · On-site

... medical assistants/nurses, and patients in addressing questions, concerns and needs regarding patient care that can be addressed by telephone. The Triage Nurse documents those patient care phone ...

Forest Lane Pediatrics

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Phone Triage Nurse Manager

Dallas, TX · On-site

$38 - $42/hr

Straughn) to determine position offers. * Assist with training new phone triage nurses and maintain ... with medical software. Forest Lane Pediatrics is committed to providing a safe and healthy ...

Georgia Urology PA

TRIAGE

Atlanta, GA · On-site

... medical assistants/nurses, and patients in addressing questions, concerns and needs regarding patient care that can be addressed by telephone. The Triage Nurse documents those patient care phone ...

Georgia Urology

TRIAGE

Atlanta, GA · On-site

... medical assistants/nurses, and patients in addressing questions, concerns and needs regarding patient care that can be addressed by telephone. The Triage Nurse documents those patient care phone ...

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Phone Triage Medical Assistant information

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$12

$19

$27

How much do phone triage medical assistant jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for phone triage medical assistant in the United States is $19.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.88 per hour, depending on experience, location, and employer.

What is a phone triage medical assistant?

Phone Triage Medical Assistants are healthcare professionals who assess patient needs and symptoms over the phone, providing guidance, scheduling appointments, and determining the urgency of medical issues. They use established protocols to evaluate symptoms, offer advice, and direct patients to the appropriate level of care. Their role helps ensure patients receive timely medical attention while reducing unnecessary office or emergency room visits. Effective communication, clinical knowledge, and the ability to work under pressure are essential skills for this position.

What skills and qualifications are needed to thrive as a phone triage medical assistant?

To thrive as a Phone Triage Medical Assistant, you need a solid understanding of clinical protocols, patient assessment, and medical terminology, often supported by a medical assistant certification. Familiarity with electronic health record (EHR) systems, telephone triage software, and scheduling tools is typically required. Exceptional communication, organization, and critical thinking skills help you efficiently assess patient needs and relay accurate information. These skills are essential for ensuring safe, timely patient care and effective coordination between patients and healthcare providers.

What are common challenges faced by phone triage medical assistants, and how can they be managed?

Phone Triage Medical Assistants often encounter challenges such as handling high call volumes, accurately assessing patient concerns remotely, and prioritizing urgent cases. Effective communication skills and strong clinical judgment are essential for determining the appropriate level of care and providing clear instructions. Utilizing standardized triage protocols, staying organized, and collaborating closely with nurses and physicians can help manage these challenges while ensuring patient safety and satisfaction.

What is the difference between Phone Triage Medical Assistant vs Medical Receptionist?

AspectPhone Triage Medical AssistantMedical Receptionist
CertificationsCPR, Medical Assistant CertificationNone required, often on-the-job training
Work EnvironmentClinics, hospitals, healthcare officesFront desk, administrative areas in healthcare settings
Primary ResponsibilitiesAssess patient symptoms via phone, provide medical advice, schedule appointmentsAnswer phones, schedule appointments, greet patients

While both roles work in healthcare settings, Phone Triage Medical Assistants focus on patient assessment and medical guidance over the phone, requiring medical certifications. Medical Receptionists handle administrative tasks like scheduling and patient check-in, with less emphasis on medical knowledge.

How do I become a Phone Triage Medical Assistant?

To become a Phone Triage Medical Assistant, candidates typically need a high school diploma or equivalent and completion of a medical assisting program or relevant coursework. Certification such as the Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) can enhance job prospects, and strong communication skills are essential for handling patient calls effectively.

What cities are hiring for Phone Triage Medical Assistant jobs?

Cities with the most Phone Triage Medical Assistant job openings:

What states have the most Phone Triage Medical Assistant jobs?

States with the most job openings for Phone Triage Medical Assistant jobs include:

What are popular job titles related to Phone Triage Medical Assistant jobs?

For Phone Triage Medical Assistant jobs, the most frequently searched job titles are:

Infographic showing various Phone Triage Medical Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $41,370 per year, or $19.9 per hour.

Medical Assistant - Rheumatology

Baton Rouge, LA • On-site

The Baton Rouge Clinic
See more jobs at The Baton Rouge Clinicexternal

$14 - $17.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Medical Assistant Position

The Baton Rouge Clinic, AMC is currently seeking a Medical Assistant to provide quality nursing care services to the patients of our Clinic and the physicians providing their care. In these positions, the nurse will be responsible for scheduling, injections, pre-certifications, procedures, referrals, Rx call-ins, and phone triage.

Medical Specialty: Rheumatology

Essential Duties & Responsibilities:

  • Provides patient care as a member of the health care team within scope of license.
  • Follows nursing policies, procedures, and protocols and implements appropriately in the care of adult and pediatric patients.
  • Provides instructions to patients regarding treatment plan, medications and follow-up.
  • Communicates effectively with other members of the health care team including accurate documentation in patient medical records.
  • Greets patients with a smile, completion of registration forms, and gives instructions
  • Interview patients while recording and updating medical information (history, chief complaint) and medications etc. into the myChart
  • Prepares patients for examinations and performs routine screening tests
  • Provides patient education with regards to medications and instructions set forth by the provider to manage their health
  • Triages emergency situations
  • Prepares and administers medications with physician authorization
  • Refill requests and Prior Authorizations for medications

Job Location

Baton Rouge Clinic - Perkins

7373 Perkins Rd Baton Rouge, LA 70808

Department

Nursing

Class

Full-Time

Basic Skills Required

  • Must have at least 1-year experience in a clinical setting, (Rheumatology preferred)
  • Must possess excellent communication skills.
  • A patient-focused work ethic

Specific Skills Required

  • Current Louisiana License
  • Demonstrated, successful organizational skills with the ability to manage multiple priorities in a fast-paced, rapidly changing environment.
  • The ability to effectively and proactively communicate, both verbally and in writing

Hiring Requirements

  • Drug Testing
  • Background Checks
  • Baton Rouge Clinic Credit Check

Education Required

Medical Assistant Certification

Unit of Pay

Hourly

Shift

Monday - Friday 8am - 5pm

Additional Benefits

  • Medical Insurance (Company pays 100% of employee only rate.)
  • Dental Insurance
  • Vision Insurance
  • Retirement Plan
  • Paid Time Off (PTO)
  • 20% discount for selected services rendered at the Clinic

If you need further information, please contact Human Resources at (225) 246-9308.

Apply