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Telephone Triage Medical Assistant Jobs (NOW HIRING)

Womens Health Partners LLC

Be Seen First

Telephone Triage Medical Assistant

Boca Raton, FL · On-site

$20 - $24/hr

At least 1 full year of direct experience in telephone triage, medical assisting, nursing, or a similar clinical healthcare role * OB-GYN experience strongly preferred * Strong understanding of ...

Addison Group

Triage Medical Assistant

Austin, TX · On-site

$20 - $22/hr

Triage Medical Assistant (Contract-to-Hire) Location : Austin, TX Schedule : Monday-Friday, 8am-5pm Pay : $20-22/hour Benefits : This position is eligible for medical, dental, vision, and 401(k) ...

Church Health

Telephone Triage Nurse

Memphis, TN · On-site

$64K - $76K/yr

Medical Reports to: Clinical Director Classification: Regular, Full-Time, Hourly, Non-Exempt Work ... Documents encounters in the EHR in a timely manner to allow for follow up and gap closure. * Assist ...

New

Exclusively Remote

Telephone triage nurses

Telephone Triage Nurses Remote Nurse - High Volume Claims Call Specialist Location: Remote (Work ... Conduct high-volume outbound calls to patients discharged from medical facilities. * Discuss topics ...

Saratoga Hospital

Telephone Triage RN

Saratoga Springs, NY · On-site

$34.65 - $55.37/hr

As part of the Albany Med Health System, we combine advanced technology with a deeply personal ... assist the Pre-Service Specialists and Referral-Authorization Specialists with patient clinical ...

A Woman's View

Telephone Triage Nurse

Hickory, NC · On-site

Company Description A Women's View is a multi-specialty medical practice where we work hard to ... Our triage nurses must be meticulous in being certain that all tests are completed in patient ...

Saratoga Hospital

Telephone Triage RN

Saratoga Springs, NY · On-site

$34.65 - $55.37/hr

As part of the Albany Med Health System, we combine advanced technology with a deeply personal ... assist the Pre-Service Specialists and Referral-Authorization Specialists with patient clinical ...

Saratoga Hospital

Telephone Triage RN

Saratoga Springs, NY · On-site

$34.65 - $55.37/hr

As part of the Albany Med Health System, we combine advanced technology with a deeply personal ... assist the Pre-Service Specialists and Referral-Authorization Specialists with patient clinical ...

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Telephone Triage Medical Assistant information

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How much do telephone triage medical assistant jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for telephone triage medical assistant in the United States is $19.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.88 per hour, depending on experience, location, and employer.

What does a telephone triage medical assistant do?

A Telephone Triage Medical Assistant is responsible for answering patient calls, assessing the urgency of their medical concerns, and providing guidance or scheduling appointments based on established clinical protocols. They gather important health information, offer basic medical advice under the supervision of a licensed provider, and may help coordinate care or direct patients to the appropriate healthcare resources. Their work ensures that patients receive timely and accurate assistance, improving overall patient care and clinic efficiency.

What are the key skills and qualifications needed to thrive as a telephone triage medical assistant?

To excel as a Telephone Triage Medical Assistant, you need a solid background in medical terminology, patient assessment, and clinical protocols, usually supported by a medical assistant certification or equivalent experience. Familiarity with electronic health records (EHR) systems, triage software, and multi-line phone systems is typically required. Excellent communication, critical thinking, and empathy are crucial soft skills for accurately assessing patient needs and providing clear guidance over the phone. These competencies ensure safe, effective patient care and efficient coordination within healthcare teams, especially when in-person evaluation is not immediately possible.

How does a telephone triage medical assistant typically collaborate with nurses and physicians to ensure quality patient care?

Telephone Triage Medical Assistants play a crucial role in patient care by serving as the first point of contact for patients seeking medical advice over the phone. They work closely with nurses and physicians by accurately gathering patient symptoms, medical history, and urgency of complaints, then relaying this information to the clinical team. This collaboration ensures that patients receive timely and appropriate care, whether that means scheduling an urgent appointment, providing self-care instructions, or escalating concerns to a higher-level provider. Regular communication and documentation are key to maintaining seamless coordination among the healthcare team.

What is the difference between Telephone Triage Medical Assistant vs Medical Receptionist?

AspectTelephone Triage Medical AssistantMedical Receptionist
CredentialsCertified Medical Assistant (CMA) or similar certificationNo specific certification required
Work EnvironmentClinics, hospitals, healthcare call centersFront desk of medical offices, clinics
Primary DutiesAssess patient symptoms over the phone, provide medical advice, schedule appointmentsAnswer phones, schedule appointments, greet patients

While both roles are essential in healthcare settings, Telephone Triage Medical Assistants focus on patient assessment and medical guidance via phone, requiring medical certifications. Medical Receptionists handle administrative tasks like scheduling and patient check-in, with less emphasis on medical knowledge. Understanding these differences helps clarify career paths and job expectations in healthcare environments.

How do I become a telephone triage medical assistant?

To become a telephone triage medical assistant, you typically need a high school diploma or equivalent and completion of a medical assisting program. Certification such as the Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) can improve job prospects, and strong communication skills are essential for handling patient calls effectively.

What cities are hiring for Telephone Triage Medical Assistant jobs?

Cities with the most Telephone Triage Medical Assistant job openings:

What states have the most Telephone Triage Medical Assistant jobs?

States with the most job openings for Telephone Triage Medical Assistant jobs include:

What are popular job titles related to Telephone Triage Medical Assistant jobs?

For Telephone Triage Medical Assistant jobs, the most frequently searched job titles are:

Infographic showing various Telephone Triage Medical Assistant job openings in the United States as of September 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $41,370 per year, or $19.9 per hour.

Telephone Triage Medical Assistant

Boca Raton, FL • On-site

Womens Health Partners LLC
Outpatient Health Care • 11 - 50 employees
Learn more about Womens Health Partners LLCexternal

$20 - $24/hr

Full-time

Medical, Dental, Vision

Re-posted 24 days ago

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Job description

OB-GYN Group Practice hiring for our Boca Raton office.

The Telephone Triage Representative serves as an important link between our patients and providers by addressing patient concerns, documenting clinical information, and ensuring timely communication regarding medical needs.

This position requires excellent communication skills, sound judgment, attention to detail, and the ability to multitask in a fast-paced healthcare environment. The ideal candidate will be compassionate, professional, and committed to providing exceptional patient service.

MONDAY THROUGH FRIDAY 8:30am - 5:30pm with a 1-hour lunch!

Responsibilities

  • Answers incoming patient calls and electronic messages in a professional and compassionate manner
  • Documents patient concerns accurately and thoroughly in the electronic medical record
  • Routes messages to providers appropriately based on urgency and established office protocols
  • Communicates provider recommendations, test results, and follow-up instructions to patients
  • Assists patients with prescription refill requests and pharmacy-related inquiries
  • Identifies urgent concerns and escalates appropriately
  • Maintains timely follow-up on open patient messages and tasks
  • Protects patient confidentiality and maintains HIPAA compliance at all times
  • Other duties as assigned

Qualifications

  • At least 1 full year of direct experience in telephone triage, medical assisting, nursing, or a similar clinical healthcare role
  • OB-GYN experience strongly preferred
  • Strong understanding of medical terminology
  • Excellent verbal and written communication skills
  • Ability to prioritize multiple tasks and work independently
  • Strong computer and documentation skills
  • Demonstrated ability to interact professionally with patients, providers, pharmacies, and outside healthcare facilities
  • EXPERIENCE WITH GREENWAY PRIMESUITE IS A PLUS!

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Uniform allowance
  • Vision insurance

Company Description

Established OB-GYN practice providing exceptional women's healthcare in a professional, patient-focused environment.