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Phone Triage Operator Jobs in Wisconsin (NOW HIRING)

Southwest Health

CMA/LPN Family Medicine

Platteville, WI · On-site

$16.75 - $21.50/hr

... phone triage under the direct supervision of a RN or provider, assisting with procedures, administering medications, patient education and other duties as assigned. Essential Job Functions ...

Walbec Group

HR Operations Manager

Greenville, WI · On-site

Build and lead the HR Service Center (AskHR) as the single point of intake - email/phone triage ... Proven experience in a multi-state or national company operating across U.S. regions; experience ...

Walbec Group

HR Operations Manager

Waukesha, WI · On-site

Build and lead the HR Service Center (AskHR) as the single point of intake - email/phone triage ... Proven experience in a multi-state or national company operating across U.S. regions; experience ...

Walbec Group

HR Operations Manager

Waukesha, WI · On-site

Build and lead the HR Service Center (AskHR) as the single point of intake - email/phone triage ... Proven experience in a multi-state or national company operating across U.S. regions; experience ...

Walbec Group

HR Operations Manager

Waukesha, WI · On-site

Build and lead the HR Service Center (AskHR) as the single point of intake - email/phone triage ... Proven experience in a multi-state or national company operating across U.S. regions; experience ...

Walbec Group

HR Operations Manager

Greenville, WI · On-site

Build and lead the HR Service Center (AskHR) as the single point of intake - email/phone triage ... Proven experience in a multi-state or national company operating across U.S. regions; experience ...

Hudson Physicians Sc

Telephone Triage- LPN/RN

Hudson, WI · On-site

$28.25 - $38.25/hr

Repetitive motions involving use of phone and keyboard Qualifications Education: • Graduation from an accredited school of nursing with current RN or LPN license in the state of Wisconsin OR • ...

Generac

System Support Specialist II

Waukesha, WI · On-site

... phone and network issues Preferred Qualifications: * Bachelor's degree in Computer Science ... Support higher level support specialists with local server hardware, operating systems, network ...

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Phone Triage Operator information

What is a phone triage operator?

Phone Triage Operators are professionals who assess and prioritize incoming calls, often in a healthcare or emergency services setting. They gather information from callers, evaluate the urgency of the situation, and direct calls to the appropriate department or provide immediate advice based on established protocols. Their role is crucial in ensuring that urgent cases receive prompt attention while efficiently managing resources. Excellent communication and decision-making skills are essential for this position.

What are some common challenges faced by phone triage operators, and how can they be managed effectively?

Phone Triage Operators often encounter high call volumes, urgent situations, and emotionally distressed callers, which can be challenging to manage. Effectively handling these challenges requires strong communication skills, emotional resilience, and the ability to prioritize tasks quickly. Regular team debriefings, ongoing training, and access to support resources help operators stay prepared and reduce stress. Collaborating closely with medical staff and following clear protocols also ensures that callers receive timely and accurate assistance.

What are the key skills and qualifications needed to thrive as a phone triage operator, and why are they important?

To thrive as a Phone Triage Operator, you need excellent communication skills, a solid understanding of medical protocols, and experience in a healthcare setting, often supported by a relevant certification such as medical assisting or nursing. Familiarity with electronic health record (EHR) systems, call center software, and triage protocols is commonly required. Strong listening skills, empathy, and the ability to remain calm under pressure are critical soft skills for this role. These abilities ensure accurate assessment of patient needs, timely and effective guidance, and overall patient safety in a remote care environment.

What is the difference between Phone Triage Operator vs Medical Call Center Representative?

AspectPhone Triage OperatorMedical Call Center Representative
CredentialsBasic medical training, certification often preferredCustomer service training, some healthcare knowledge
Work EnvironmentHealthcare settings, emergency or non-emergency linesCall centers, healthcare or insurance companies
Employer & IndustryHospitals, clinics, emergency servicesInsurance companies, healthcare providers
Search & Comparison IntentUnderstanding triage roles, medical assessmentCustomer service, insurance inquiries

The main difference is that a Phone Triage Operator assesses medical needs and provides guidance based on clinical protocols, often requiring healthcare training. In contrast, a Medical Call Center Representative primarily handles customer service and administrative inquiries related to healthcare services without performing medical assessments.

How do I become a Phone Triage Operator?

To become a Phone Triage Operator, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare, along with training on medical protocols and triage procedures, is often required. Some positions may also require certification in CPR or medical assisting.

What cities in Wisconsin are hiring for Phone Triage Operator jobs?

Cities in Wisconsin with the most Phone Triage Operator job openings:

Infographic showing various Phone Triage Operator job openings in Wisconsin as of September 2026, with employment types broken down into 82% Full Time, 12% Part Time, and 6% Contract. Highlights an 94% In-person, and 6% Hybrid job distribution.

RN, Registered Nurse | Pain Clinic

La Crosse, WI • On-site

Gundersen Health System
Health Care and Social Assistance • 5 - 10K employees
Learn more about Gundersen Health Systemexternal

$31.96/hr

Other

Medical, Retirement

Posted 29 days ago

Gundersen Health System rating

6.7

Company rating: 6.7 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

Job description

Registered Nurse (RN) – Pain Clinic

Location: Founders Building, 3rd Floor – La Crosse, WI Schedule: Monday -Friday, 8-hour day shifts between 7:30 AM - 5:00 PM (typically 7:30AM - 4:00 PM) | No evenings, weekends, holidays, or on-call FTE: 0.8 (64 hours per two weeks)

Why Join Us?

Are you a compassionate RN looking for a fulfilling outpatient role with excellent work-life balance and a team that genuinely enjoys working together? At the Pain Clinic, you'll join a collaborative and welcoming team where providers and nurses work closely together, communicate openly, and support one another. Build meaningful relationships with patients you see regularly while enjoying a balanced mix of direct patient care and triage responsibilities.

What You'll Do

  • Perform nurse-only visits, including pre-op appointments and patient education
  • Manage intrathecal pump refills, pain agreements, dye studies, and urine drug screens
  • Handle phone triage and EPIC in-basket management
  • Use and develop a variety of specialized skills in a multidisciplinary environment, including exposure to advanced pain‑management technologies and collaboration with specialists across neurology, neurosurgery, chiropractic, injection clinic, and more
  • Contribute to a team that values your input and supports opportunities to improve care processes and patient experience

What You Need

  • Must Have:
    • Associate Degree in Nursing (minimum)
    • Active RN license in Wisconsin
    • BLS certification
  • Preferred:
    • Minimum 1 year RN experience
    • Strong communication and critical thinking skills, flexibility, and ability to multitask
    • Resilience and calm demeanor

What You'll Get

  • Starting pay: $31.96/hour (plus experience credit)
  • Tight-knit nursing team with strong communication and a shared commitment to patient experience
  • A consistent Monday - Friday schedule with no weekends or holidays, offering exceptional work-life balance in a steady-paced clinic environment
  • Close partnership with providers who value face‑to‑face collaboration and encourage real‑time discussion about patient care
  • Benefit from supportive and communicative leadership that listens, responds, and celebrates team successes while keeping staff involved in department initiatives
  • Grow professionally through opportunities to participate in councils, task forces, and superuser roles that elevate the voice of nursing in the organization
  • Comprehensive healthcare benefits and retirement plans
  • Additional career growth through the Tuition Investment Program, Career Development Center, and Shared Governance Councils

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities.

What Gundersen Health System employees say

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Benefits

Hours and flexibility

Workplace

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About Gundersen Health System

Sourced by ZipRecruiter

Gundersen Health System is an award winning, physician-led, integrated healthcare system employing nearly 900+ clinicians. Our mission is to distinguish ourselves through excellence in patient care, education, research and improved health in the communities we serve. A rewarding practice and an excellent quality of life awaits.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

La Crosse, WI, US

Year founded

1891

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