ZipRecruiter

Log In

2

Phone Customer Service Remote Jobs (NOW HIRING)

Easy Recruiter

$14.75 - $20.25/hr

Customer Service Representative - Remote We are looking for a Customer Service Representative. This ... Strong customer service skills including live chat, email, and phone * Adept in utilizing multiple ...

NTT DATA Services

Customer Care Associate

Yukon, OK · Remote

$20/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment ... Providing front-line phone customer care support to policyholders, beneficiaries, agents, and ...

next page

Showing results 1-20

People also search for

All JobsPhone Customer Service Remote Jobs

Phone Customer Service Remote information

See salary details

$12

$23

$35

How much do phone customer service remote jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for phone customer service remote in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Phone Customer Service Remote vs Phone Support Specialist?

AspectPhone Customer Service RemotePhone Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge may be required
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCustomer service across various industriesTechnical support within specific sectors like IT or electronics
Common Search IntentCustomer service roles, remote customer supportTechnical support, troubleshooting roles

Phone Customer Service Remote and Phone Support Specialist roles both involve assisting customers via phone, but the former focuses on general customer service, while the latter often requires technical knowledge for troubleshooting. Both roles are typically remote and serve similar industries, but their specific responsibilities and skill requirements differ.

What are the key skills and qualifications needed to thrive as a Phone Customer Service Remote representative, and why are they important?

To thrive as a Phone Customer Service Remote representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes certifications like HDI or CompTIA Customer Service can be required. Patience, active listening, and time management are crucial soft skills for handling customer inquiries effectively from a remote setting. These competencies ensure positive customer experiences, efficient issue resolution, and high satisfaction in a virtual environment.

What are some common challenges faced by remote phone customer service representatives and how can they be managed?

Working as a remote phone customer service representative often involves challenges such as staying focused in a home environment, managing high call volumes, and maintaining clear communication without in-person team support. To manage these, it's important to set up a dedicated workspace, stick to a structured schedule, and use company-provided tools for real-time communication with your team. Regular check-ins and virtual meetings can help you stay connected and supported, while ongoing training ensures you stay up-to-date on products and procedures.

What are phone customer service remote jobs?

Phone customer service remote jobs involve assisting customers over the phone from a location outside of a traditional office, usually from home. Employees in these roles answer questions, resolve issues, process orders, and provide support for a company’s products or services. They use phone systems, computers, and sometimes chat or email to communicate with customers. This type of job often requires strong communication skills, patience, and the ability to work independently. Remote positions typically offer flexible schedules and eliminate the need for commuting.
More about Phone Customer Service Remote jobs
What cities are hiring for Phone Customer Service Remote jobs? Cities with the most Phone Customer Service Remote job openings:
What states have the most Phone Customer Service Remote jobs? States with the most job openings for Phone Customer Service Remote jobs include:
What job categories do people searching Phone Customer Service Remote jobs look for? The top searched job categories for Phone Customer Service Remote jobs are:
Phone Customer Service Remote jobs near you
Infographic showing various Phone Customer Service Remote job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 94% Full Time, 2% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.
Customer Service Representative - Remote

Customer Service Representative - Remote

Power Finance Texas

Huntsville, AL • Remote

$20 - $25/hr

Full-time

Medical, Dental, Vision, PTO

Posted yesterday

Job description

Remote Customer Service Representative

Location: Remote (Alabama Residents Preferred)
Company: Power Finance Texas
Employment Type: Full-Time

Position Summary

The Remote Customer Service Representative is responsible for delivering a high standard of customer support by addressing inquiries, resolving issues, and assisting with account-related needs. This role serves as a key point of contact for customers and requires a professional, solutions-oriented approach, with a strong emphasis on accuracy, compliance, and customer satisfaction.

Key Responsibilities
  • Provide timely and professional support to customers via phone, email, and digital communication channels
  • Assist with loan applications, account inquiries, payment processing, and general service requests
  • Communicate loan terms, repayment options, and company policies clearly and accurately
  • Resolve customer concerns efficiently, escalating complex matters as appropriate
  • Maintain detailed and accurate records of all customer interactions within internal systems
  • Adhere to all company policies, procedures, and applicable regulatory requirements
  • Contribute to customer retention and satisfaction by delivering consistent, high-quality service
Required Qualifications
  • High school diploma or equivalent required
  • Minimum of 1–2 years of customer service experience, preferably in a financial services or call center environment
  • Strong verbal and written communication skills
  • Demonstrated ability to manage multiple priorities in a remote, structured work environment
  • Proficiency with computer systems, including CRM platforms and Microsoft Office applications
  • High level of professionalism, integrity, and attention to detail
Preferred Qualifications
  • Experience in consumer lending, banking, or financial services
  • Bilingual proficiency (English/Spanish)
  • Familiarity with customer support technologies and ticketing systems
Compensation & Benefits
  • Base Compensation: $20.00 – $25.00 per hour, commensurate with experience
  • Performance Incentives: Monthly bonus opportunities based on productivity and quality metrics

Benefits Package Includes:

  • Comprehensive medical, dental, and vision coverage
  • Paid time off, including vacation, sick leave, and company holidays
  • Remote work flexibility within a structured environment
  • Paid training and ongoing professional development
  • Opportunities for internal advancement
Work Environment

This position operates in a remote, performance-driven environment requiring a reliable internet connection, a dedicated workspace, and adherence to scheduled shifts. Success in this role requires strong time management, accountability, and a commitment to delivering excellent customer service.