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Phone Assistant Jobs in Michigan (NOW HIRING)

Reliance One

Member Experience Associate

Brighton, MI · Hybrid

$18 - $21/hr

Serve as the first point of contact for members, providing exceptional service and support over the phone. * Assist members with questions regarding accounts, loans, debit applications, and other ...

Invited

Concierge

Clarkston, MI · On-site

$15.75 - $20.50/hr

Inform members and guests about club services, amenities, upcoming events, and room locations both in person and over the phone. * Assist with member communications, including social media efforts ...

CFS

Administrative Assistant

Grand Rapids, MI · On-site

$17.25 - $23.25/hr

Administrative Assistant Grand Rapids, MI $40,000 - $50,000 35 hours/week | Monday-Friday | 9:00 AM ... Answer and direct incoming HR and administrative phone calls * Perform data entry and maintain ...

Tropolis Group, LLC

Administrative Assistant

Northville, MI · On-site

$17 - $23/hr

Answer and direct phone calls and respond to client inquiries * Greet clients and provide a friendly, professional experience * Schedule appointments and maintain calendars * Assist with paperwork ...

PRIORITY 1 LENDING LLC

Loan Officer Assistant

Livonia, MI · On-site

$33K - $45K/yr

This is a great opportunity for someone with phone sales or mortgage experience who wants to build a career in mortgage lending and grow into a licensed Loan Officer. What You'll Do * Assist Loan ...

Workbox Staffing

Administrative Assistant

Nunica, MI · On-site

$25/hr

Answering phone calls and directing inquiries appropriately * Greeting customers and visitors * Maintaining a clean and organized reception area In addition, you may assist with customer and contact ...

Corktown Health Center

Be Seen First

Dental Assistant

Detroit, MI · On-site

$18 - $24/hr

The Dental Assistant (DA) performs administrative and clinical duties under the direction of a ... Handles patient requests, routes phone calls, responds to phone messages and portal requests, and ...

Collins & Blaha, P.C.

Be Seen First

Legal Assistant

Farmington Hills, MI · On-site

Seeking a full-time legal assistant. Immediate opening at a mid-sized, established Oakland County ... Email only, no phone calls please. Please submit cover letter with resume. Professional telephone ...

Associa

Administrative Assistant

Ann Arbor, MI · On-site

$18 - $24/hr

The Administrative Assistant will assist customers with any troubles or inquiries that they might ... Professional communication skills (phone, interpersonal, written, verbal, etc.). * Professional ...

MC Molds Inc

Administrative Assistant

Williamston, MI · On-site

$17.50 - $21/hr

Administrative Assistant REPORTS TO: Office Manager Position Summary: The Administrative Assistant ... Answer, screen, and redirect phone calls; take messages as needed. * Receive deliveries; sort and ...

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Phone Assistant information

See Michigan salary details

$5

$14

$24

How much do phone assistant jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for phone assistant in Michigan is $14.87, according to ZipRecruiter salary data. Most workers in this role earn between $11.40 and $16.89 per hour, depending on experience, location, and employer.

What is a phone assistant?

A Phone Assistant is a professional who manages phone communications for an individual or organization. Their primary responsibilities include answering calls, directing inquiries to the appropriate person, taking messages, scheduling appointments, and providing information to callers. Phone Assistants play a crucial role in ensuring efficient communication and excellent customer service. They may work in offices, call centers, or remotely, depending on the needs of their employer.

What are the key skills and qualifications needed to thrive as a phone assistant, and why are they important?

To thrive as a Phone Assistant, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call scheduling software, and customer relationship management (CRM) platforms is often required. Strong interpersonal skills, patience, and professionalism help you effectively manage calls and resolve inquiries. These skills ensure efficient call handling, positive customer experiences, and smooth information flow within organizations.

What are some common challenges phone assistants face when managing multiple calls and tasks simultaneously?

Phone Assistants often juggle several responsibilities at once, such as answering incoming calls, scheduling appointments, and handling administrative tasks. Managing high call volumes while maintaining professionalism and accuracy can be challenging, especially during peak hours. Effective time management, multitasking skills, and familiarity with call management software are crucial for success in this role. Collaborating with team members and using clear communication can help ensure that no task is overlooked and all callers receive prompt assistance.

What is the difference between Phone Assistant vs Customer Service Representative?

AspectPhone AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Employer & Industry UsageBusinesses providing direct phone support, tech support, or salesRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentYesYes

While both roles involve handling customer interactions via phone, a Phone Assistant typically provides basic support, scheduling, or information, often in a technical or administrative context. Customer Service Representatives handle a broader range of customer inquiries, complaints, and support across various industries. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

What are the most commonly searched types of Phone jobs in Michigan?

The most popular types of Phone jobs in Michigan are:

What are popular job titles related to Phone Assistant jobs in Michigan?

For Phone Assistant jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Phone Assistant jobs in Michigan look for?

The top searched job categories for Phone Assistant jobs in Michigan are:

Phone Assistant jobs near you
Infographic showing various Phone Assistant job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $30,938 per year, or $14.9 per hour.

Member Experience Associate

Reliance One

Brighton, MI • Hybrid

$18 - $21/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 days ago

Job description

Member Experience Associate

Location: Brighton, MI

Pay: $18.00+ per hour (based on experience)

Job Type: Direct Hire

Work Schedule: Full-Time, 10:00 AM – 7:00 PM. First 6 months are ALL ONSITE in Brighton, then will move to a hybrid role (Tuesday, Wednesday, Thursday onsite). 

Benefits: Medical, Dental, Vision, 401(k), Profit Sharing, Quarterly Reviews, Career Growth Opportunities, Onsite Gym, Café, Espresso Machine, Sauna


About the Opportunity

Reliance One, Inc. is seeking a Member Experience Associate to join a growing financial services team in Brighton, MI. This customer-focused role serves as the first point of contact for members calling with questions regarding accounts, loans, debit card applications, and other financial services.


The ideal candidate will have excellent customer service skills, strong computer proficiency, and the ability to navigate challenging conversations with professionalism and empathy. Prior call center experience is not required, making this an excellent opportunity for candidates with retail, hospitality, banking, or customer service backgrounds.


Responsibilities

• Serve as the first point of contact for members, providing exceptional service and support over the phone.

• Assist members with questions regarding accounts, loans, debit applications, and other financial products and services.

• Resolve member concerns through effective problem-solving and conflict resolution.

• Build strong relationships by actively listening and identifying member needs.

• Educate members on available financial products and services that support their financial goals.

• Open and maintain deposit accounts, including specialty and business accounts.

• Identify opportunities to recommend additional products and services that benefit members.

• Educate members on consumer loan and credit card options.

• Originate, process, and close consumer loans.

• Accurately document member interactions and maintain records within company systems.

• Collaborate with team members to support departmental goals and deliver an exceptional member experience.

• Adapt to new technologies, processes, and changing priorities in a fast-paced environment.


Qualifications & Skills

• High School Diploma or GED required.

• 1–2 years of customer service experience in retail, banking, hospitality, financial services, or a related field preferred.

• Strong customer service and relationship-building skills.

• Excellent verbal and written communication abilities.

• Strong conflict resolution and problem-solving skills.

• Proficient computer skills and ability to learn new systems quickly.

• Ability to multitask and work effectively in a fast-paced environment.

• Positive attitude and team-oriented mindset.

• Call center experience is not required.


Reliance One, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.



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