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Phlebotomy Service Representative Jobs (NOW HIRING)

Duke University

Pediatric Phlebotomy - First Shift

Durham, NC · On-site

$17.50 - $23/hr

... representative and liaison with outside clients. Job Duties * Perform a variety of routine and ... For assignment to Phlebotomy Services, certification as a Phlebotomist by a nationally recognized ...

Duke Health

Pediatric Phlebotomy - First Shift

Durham, NC · On-site

$17.50 - $23/hr

... representative and liaison with outside clients. Job Duties * Perform a variety of routine and ... For assignment to Phlebotomy Services, certification as a Phlebotomist by a nationally recognized ...

Duke Health

Inpatient Phlebotomy - Third Shift

Raleigh, NC · On-site

$17.50 - $23/hr

... representative and liaison with outside clients. Job Duties * Perform a variety of routine and ... Clinical Technician II For assignment to Phlebotomy Services, certification as a Phlebotomist by a ...

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How much do phlebotomy service representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for phlebotomy service representative in the United States is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $19.23 per hour, depending on experience, location, and employer.

What is a Phlebotomy Service Representative?

A Phlebotomy Service Representative is a healthcare professional responsible for collecting blood samples from patients for laboratory testing. They ensure specimens are correctly labeled, follow safety protocols, and maintain proper documentation. In addition to drawing blood, they may also provide customer service, answer patient questions, and handle specimen transportation. This role is essential for accurate diagnostic testing and patient care.

What is the difference between Phlebotomy Service Representative vs Phlebotomist?

AspectPhlebotomy Service RepresentativePhlebotomist
CredentialsCPR certification often requiredPhlebotomy certification or training required
Work EnvironmentMedical offices, labs, mobile clinicsHospitals, clinics, laboratories
Job RoleScheduling, customer service, specimen collection coordinationDrawing blood, specimen collection

While both roles involve working with blood samples, a Phlebotomy Service Representative primarily handles customer interactions, scheduling, and specimen logistics, whereas a Phlebotomist focuses on the technical task of drawing blood. Both positions require certification and work in healthcare settings, but their daily responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a Phlebotomy Service Representative, and why are they important?

To thrive as a Phlebotomy Service Representative, you need strong venipuncture skills, attention to detail, and a high school diploma or equivalent, often complemented by a phlebotomy certification. Familiarity with laboratory information systems (LIS), specimen labeling protocols, and safety equipment is typically required. Excellent interpersonal skills, professionalism, and the ability to remain calm under pressure help build trust with patients and ensure smooth operations. These competencies are crucial for accurate sample collection, patient comfort, and maintaining the integrity of diagnostic results.

What are some common challenges faced by Phlebotomy Service Representatives when working in diverse healthcare settings?

Phlebotomy Service Representatives often encounter challenges such as managing high patient volumes, adapting to different healthcare environments, and ensuring accurate specimen labeling under pressure. They may work in hospitals, clinics, or patient service centers, each with unique protocols and patient populations. Effective communication, professionalism, and attention to detail are essential to overcoming these challenges and maintaining patient comfort and specimen integrity.
More about Phlebotomy Service Representative jobs
What job categories do people searching Phlebotomy Service Representative jobs look for? The top searched job categories for Phlebotomy Service Representative jobs are:
Phlebotomy Service Representative jobs near you
Infographic showing various Phlebotomy Service Representative job openings in the United States as of May 2026, with employment types broken down into 9% Locum Tenens, 15% Full Time, 70% Part Time, and 6% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $36,680 per year, or $17.6 per hour.
Pediatric Phlebotomy - First Shift

Pediatric Phlebotomy - First Shift

Duke University

Durham, NC • On-site

$17.50 - $23/hr

Full-time

Posted 2 hours ago

Duke University rating

6.5

Company rating: 6.5 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

435th of 534 rated colleges and universities

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Duke University Health System Clinical Laboratories
Pursue your passion for caring and innovation as a team member in the state-of-the-art Duke Health laboratories. Duke Health laboratories are College of American Pathologists accredited and Clinical Laboratory Improvement Amendments certified. The multidisciplinary team is committed to serving the rare and complex testing needs of Duke Health patients by providing timely and accurate results, educating the next generation of laboratorians, scientists and physicians, and researching and developing the cutting-edge diagnostics of tomorrow.
*** This Position is Eligible for a Lump Sum of $3,000 Relocation and $2,500 Commitment Bonus ***
Location: Duke University Hospital:
Work Week: Monday-Friday 5am-1:30pm & Every 4th Weekend
General Description
Perform a variety of the technical procedures involved in the procurement, processing, and evaluation of patient specimens for use in the diagnosis and treatment of disease; teach and perform routine clerical and technical procedures including specimen collection, and responsible for the delivery of supplies and procurement of specimens from physicians' offices, clinical specimen preparation and processing for analysis and dispatch, patient registration and order entry; and serve as hospital laboratory representative and liaison with outside clients.
Job Duties
  • Perform a variety of routine and specialized procedures.
  • Prepare and initiate special tests and procedures including, but not limited to, cytogenetics, general laboratory, Point-of-Care Testing, urinalysis without a microscope, phlebotomy, and specimen management.
  • Obtain total volume, perform aliquot and distribute all urine specimens.
  • Properly determine urine volume. Properly label aliquot containers.
  • Communicate in a professional and courteous manner with patients, family, and other medical personnel as necessary for problem recognition and initiation of the resolution and, if necessary, escalation to the next level. Obtain information for laboratory records, explain procedures, allay fears and elicit cooperation.
  • Utilize standard equipment to maintain positive patient identification through the maintenance of all clinical laboratory records, register/accession patients/specimens, and perform order entry as required.
  • Perform various quality control, safety, and infection control procedures to maintain compliance with internal and external regulations.
  • Receive and process specimens as required by respective laboratory area procedures and protocols.
  • Receive specimens into the laboratory using Beaker.
  • Positively ID all patient specimens, and verify all laboratory labels/requisitions, ensuring a valid order. Properly sort all specimens.
  • Participate in the distribution of specimens, supplies, and reports to the appropriate laboratory staff; perform messenger/courier activities as required.
  • Maintain inventory of supplies; stock supplies on carts and hand trays; wash glassware.
  • Utilize various hospital information systems and software.
  • Assist with the maintenance of specimens and/or slides.
  • Perform routine maintenance as required by laboratory procedures.
  • Assist with word processing, miscellaneous office tasks, and maintaining office records.
  • Perform other related duties incidental to the work described herein.

Education
High School diploma or GED. For assignment to phlebotomy, completion of a structured phlebotomy training course and clinical rotation is recommended.
Experience
  • Alternatively, an equivalent combination of relevant education and/or experience.
  • Must have at least 2 years experience as a Clinical Tech I or Certification as a Phlebotomist plus achieve the required competency level for specified job responsibilities.

Degrees, Licensure, and/or Certification
  • For assignment to Phlebotomy Services, certification as a Phlebotomist by a nationally recognized board/agency may be required.
  • Certification of Basic Life Support preferred.
  • Pediatric Phlebotomy experience required.
  • National Healthcare Association (NHA) --Clinical Laboratory Phlebotomy Examination (CLPlb), American Society of Clinical Pathologists-- Phlebotomy Technician Examination [PBT(ASCP)], International Academy of Phlebotomy Sciences (IAPS), National Phlebotomy Association (NPA), American Society of Phlebotomy Technicians (ASPT), National Phlebotomy Certification Examination (NPCE), National Phlebotomy Solutions (NPS), American Medical Technologists (AMT), or another national certification as approved by Clinical Labs leadership.

Knowledge, Skills, and Abilities
  • Basic phlebotomy and specimen processing techniques.
  • Knowledge of medical terms preferred.
  • Basic computer skills.
  • Effective communication skills.
  • Effective professional communication skills to interact with patients/ customers.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University

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Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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