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NakedMD

Concierge Manager

Newport Beach, CA · On-site

$30 - $35/hr

Manage daily call center operations, including staffing, scheduling, queue management, and workflow optimization for both on-site and Philippines-based teams. * Monitor and own key performance ...

KBR

Title: MCPP Philippines: Maintenance Supervisor (MT) Belong, Connect, Grow, with KBR! Program ... Determines sequence and assignment of work based on work priority and quantity of equipment to ...

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Philippines Based information

What jobs do Filipinos usually have?

Filipinos commonly work in sectors such as healthcare, hospitality, call centers, and manufacturing. Many are employed in service industries, including customer support and tourism, often requiring strong communication skills and proficiency in English. Additionally, a significant number work abroad in various roles, contributing to the country's economy.

What is the difference between Philippines Based vs Philippines Based?

AspectPhilippines BasedRemote Customer Service Representative
Work EnvironmentOffice or on-site in the PhilippinesHome-based or remote setup
Required CredentialsHigh school diploma or equivalent, customer service skillsSame as Philippines Based, plus internet and communication tools
Employer & Industry UsageLocal companies, BPO industry in the PhilippinesGlobal companies, outsourcing industry

Philippines Based roles typically involve working on-site within the Philippines for local companies or BPO providers. Remote Customer Service Representatives may work from home for international firms, but both roles share similar credentials and industry usage. The main difference lies in the work environment, with Philippines Based roles requiring physical presence, while remote roles offer flexibility to work from anywhere.

What jobs in the Philippines are $100,000 monthly?

Jobs in the Philippines that can reach a monthly income of $100,000 are typically high-level executive roles, such as CEOs or CFOs, or specialized professionals like top-tier international consultants, investment bankers, or senior IT executives with extensive experience and advanced skills. These positions often require advanced degrees, significant industry experience, and leadership responsibilities, and they are usually found in multinational corporations or large financial institutions.

What are common jobs in the Philippines?

Common jobs in the Philippines include roles in the BPO (Business Process Outsourcing) industry such as customer service representatives and call center agents, as well as positions in manufacturing, agriculture, retail, and hospitality. Many jobs require basic skills, with some roles needing specific certifications or language proficiency, especially in English and Filipino.

What jobs can foreigners get in the Philippines?

Foreigners can work in the Philippines in roles such as IT, teaching, engineering, and customer service, often requiring work visas or special permits. Certain jobs may be restricted to Filipino citizens, and employers typically need to secure an Alien Employment Permit (AEP) before hiring foreign workers. Proficiency in English and relevant skills are important for many positions.
More about Philippines Based jobs
What cities are hiring for Philippines Based jobs? Cities with the most Philippines Based job openings:
What states have the most Philippines Based jobs? States with the most job openings for Philippines Based jobs include:
What job categories do people searching Philippines Based jobs look for? The top searched job categories for Philippines Based jobs are:
Philippines Based jobs near you
Infographic showing various Philippines Based job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 81% In-person, and 19% Remote job distribution.

Concierge Manager

NakedMD

Newport Beach, CA • On-site

$30 - $35/hr

Full-time

Medical, Dental, Vision

Posted 27 days ago

Job description

NakedMD is a leading medical aesthetics and wellness brand, dedicated to providing personalized cosmetic treatments and memberships in a luxury med spa environment. As we continue to expand our patient-centric approach, we are seeking a Concierge Manager to oversee our call center operations and drive exceptional patient experiences.
This role is pivotal in managing both on-site and offshore teams, ensuring seamless communication, operational excellence, and consistent brand standards across all touchpoints.
Key responsibilities include:
  • Manage daily call center operations, including staffing, scheduling, queue management, and workflow optimization for both on-site and Philippines-based teams.
  • Monitor and own key performance indicators (KPIs) such as call volume, average handle time, first call resolution, conversion rates, abandonment, and patient satisfaction, driving continuous performance improvements.
  • Develop and refine call scripts, escalation protocols, and workflows to deliver a consistent, brand-aligned patient experience.
  • Oversee outbound concierge programs, including follow-ups, reactivation campaigns, reminders, post-treatment care, and membership retention initiatives.
  • Manage the call center technology stack (phone systems, CRM, scheduling, communication tools) and ensure comprehensive team training and adoption.
  • Lead, coach, and performance-manage on-site concierge representatives, conducting 1:1s, call monitoring, and reviews, while building robust training programs.
  • Remotely oversee offshore team alignment, performance monitoring, communications, and coordinated training/script updates.
  • Serve as the senior escalation point for complex patient issues, translating feedback into actionable process and coaching improvements.
  • Drive revenue outcomes through appointment conversion, membership enrollment, and lapsed-patient reactivation.
  • Collaborate with marketing and studio/operations leaders to optimize lead volume, patient handoffs, and cross-location consistency.
  • Deliver consolidated performance reporting to the District Manager.
  • Ensure HIPAA-compliant patient communication and data handling, including offshore data security protocols.
  • Identify operational inefficiencies and lead continuous improvement initiatives.

Requirements
Required Qualifications:
  • High school diploma
  • 3+ years of experience managing a call center or patient experience team
  • Experience overseeing a team of approximately 20-30 call center or concierge representatives
  • Availability to work Friday and Saturday as part of a 5-day workweek
Preferred Qualifications:
  • Experience overseeing offshore or remote teams
  • Work experience in a medical spa, luxury wellness, or healthcare environment
  • Familiarity with medical spa services, injectables, and memberships
  • Bilingual proficiency (any two languages)
  • Hands-on experience using RingCentral/ Zoom or similar platform for telephony/call center operations

Benefits
  • Competitive hourly compensation of $30-$35 per hour
  • Comprehensive health insurance, including medical, dental, and vision coverage
  • Opportunities for professional development and ongoing training
  • Employee discounts on treatments and memberships
  • Supportive, patient-focused team culture

About NakedMD

Sourced by ZipRecruiter

Industry

Outpatient health care

Company size

51 - 200 Employees

Headquarters location

Newport Beach, CA, US

Year founded

2022

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