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Pharmacy Service Representative Jobs in Florida (NOW HIRING)

Atria Group LLC

Customer Service Rep

Florida City, FL · On-site

$14.75 - $20/hr

Must be FL Registered and Certified Pharmacy Technician Required. High school graduate or GED. Call ... The Customer Service representative promotes strong customer coordination and attention to detail ...

Lincare

Customer Service Rep

Jacksonville, FL · Remote

$14.50 - $19.50/hr

Experienced CSR with a love to serve our military customers and support our white glove CPAP ... Comprehend pharmacy prescription terminology * Effectively communicate with coworkers and patients ...

Lincare Holdings, Inc.

Customer Service Rep

Jacksonville, FL · On-site

$14.50 - $19.50/hr

Experienced CSR with a love to serve our military customers and support our white glove CPAP ... Comprehend pharmacy prescription terminology * Effectively communicate with coworkers and patients ...

Lincare Holdings

Customer Service Rep

Casselberry, FL · On-site

$14 - $19/hr

Customer Service Representative This employee communicates with customers for the purposes of ... Comprehend pharmacy prescription terminology * Effectively communicate with coworkers and patients ...

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Pharmacy Service Representative information

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How much do pharmacy service representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for pharmacy service representative in Florida is $14.18, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $14.38 per hour, depending on experience, location, and employer.

What is a pharmacy service representative?

Pharmacy Service Representatives are professionals who assist customers with their pharmacy-related needs, such as answering questions about prescriptions, processing orders, and handling insurance claims. They often work in retail or mail-order pharmacies, acting as a liaison between pharmacists, healthcare providers, and patients. Their role helps ensure that customers receive accurate information and a positive experience when accessing pharmacy services.

How does a pharmacy service representative typically collaborate with pharmacists and other healthcare professionals?

Pharmacy Service Representatives work closely with pharmacists, pharmacy technicians, and sometimes other healthcare providers to ensure smooth prescription processing and customer service. They often act as a liaison, communicating prescription details, insurance information, and customer concerns to pharmacists for resolution. This collaboration is essential for maintaining accuracy, efficiency, and a positive patient experience. Teamwork and clear communication are key, as representatives frequently help resolve issues and support the pharmacy’s daily operations.

What are the key skills and qualifications needed to thrive as a pharmacy service representative, and why are they important?

To thrive as a Pharmacy Service Representative, you need strong knowledge of pharmacy operations, attention to detail, and customer service skills, typically supported by a high school diploma and sometimes pharmacy technician certification. Familiarity with pharmacy management software, insurance processing systems, and prescription handling tools is commonly required. Excellent communication, problem-solving, and organizational skills help you address patient inquiries and ensure efficient workflow. These competencies are crucial for maintaining accurate medication dispensing, supporting patient satisfaction, and ensuring compliance with healthcare regulations.

What is the difference between Pharmacy Service Representative vs Pharmacy Technician?

AspectPharmacy Service RepresentativePharmacy Technician
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification often required
Work EnvironmentCustomer service, call centers, pharmacy officesPharmacy settings, hospitals, retail pharmacies
Employer & IndustryPharmaceutical companies, healthcare providers, pharmaciesRetail pharmacies, hospitals, clinics
Primary ResponsibilitiesCustomer support, insurance processing, appointment schedulingPreparing medications, labeling, inventory management

While both roles support pharmacy operations, Pharmacy Service Representatives focus on customer service and administrative tasks, whereas Pharmacy Technicians handle medication preparation and pharmacy technical duties. Understanding these differences helps in choosing the right career path or job search focus.

Is remote pharmacy service representative a stressful job?

A remote pharmacy service representative typically experiences moderate stress levels due to handling customer inquiries, verifying prescriptions, and managing medication information. The job requires strong communication skills, attention to detail, and the ability to work independently, which can contribute to stress depending on workload and call volume.

What are popular job titles related to Pharmacy Service Representative jobs in Florida?

For Pharmacy Service Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Pharmacy Service Representative jobs in Florida look for?

The top searched job categories for Pharmacy Service Representative jobs in Florida are:

Pharmacy Service Representative jobs near you
Infographic showing various Pharmacy Service Representative job openings in Florida as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Temporary. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $29,503 per year, or $14.2 per hour.

Customer Service Representative

Fort Lauderdale, FL • On-site

Hallandale Pharmacy
Pharmaceutical and Medicine Manufacturing • 11 - 50 employees
Learn more about Hallandale Pharmacyexternal

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 7 hours ago

Job description

Description:


Job Title: Customer Service Representative

Location: Ft. Lauderdale, FL

Work Type: On-site

Schedule: Monday - Friday



About Us

Hallandale Pharmacy is a trusted, community-focused pharmacy dedicated to providing exceptional patient care, personalized medication solutions, and outstanding service. We specialize in custom compounding and collaborate with healthcare professionals nationwide to enhance patient well-being. As a 503A pharmacy, we adhere to the rigorous standards of the United States Pharmacopeia to ensure the highest quality and compliance in every prescription.


Position Summary:

The Customer Service Representative plays a vital role in ensuring a positive and seamless experience for patients, clinics, and healthcare providers. This position is responsible for managing inbound communications, delivering accurate and timely updates on prescription orders, and collaborating with internal pharmacy teams to resolve inquiries. The ideal candidate is an excellent communicator with strong customer service skills, a proactive attitude, and the ability to multitask effectively in a fast-paced environment. This role helps uphold the high standards of care and service that define Hallandale Pharmacy.


Benefits & Perks:
  • Competitive compensation
  • Health, dental, and vision insurance
  • Paid Time Off
  • Paid Sick Time
  • Mental Health Support through Employee Assistance Program (EAP)
  • Paid Short-Term and long Term Disability
  • Paid holidays.
  • Supportive, team-oriented work environment
  • Opportunities for professional development and growth

Key Responsibilities:
  • Handle all incoming phone calls from clinics, healthcare providers, and patients in a professional and courteous manner.
  • Provide accurate and timely updates on prescription orders, shipping details, and delivery timelines.
  • Coordinate with pharmacists to address inquiries related to prescriptions, formulations, or order processing.
  • Document all interactions in the pharmacy’s CRM or pharmacy software system.
  • Proactively notify patients or clinics of delays, backorders, or prescription issues requiring attention.
  • Verify patient information, ensuring HIPAA compliance at all times.
  • Escalate complex or sensitive concerns to appropriate departments or supervisors.
  • Follow up on outstanding issues to ensure resolution and satisfaction.
  • Maintain up-to-date knowledge of pharmacy policies and applicable regulations.
  • Participate in ongoing training and quality assurance initiatives.
Skills & Abilities:
  • Excellent verbal communication skills with a clear, professional phone presence.
  • Strong active listening skills.
  • Exceptional customer service and interpersonal abilities.
  • Ability to multitask while maintaining strong attention to detail.
  • Strict adherence to confidentiality and HIPAA compliance.
  • Problem-solving mindset with the ability to de-escalate situations.
  • Collaborative, team-oriented approach.
  • Reliable, punctual, and accountable work ethic.
Education & Experience:
  • Bachelor's Degree required.
  • 1–2 years of customer service experience required, preferably in healthcare, pharmacy, or a medical office.
  • Familiarity with HIPAA regulations.
  • Bilingual (Spanish) is a plus but not required.
Physical Requirements:
  • Ability to sit for extended periods at a computer and phone.
  • Ability to speak clearly and hear effectively over the phone for prolonged periods.
  • Ability to work in a standard office environment with minimal exposure to noise or temperature variations.

What Sets Us Apart:

Join Hallandale Pharmacy as a valued member of our team and play a key role in supporting the executives who drive our mission forward. At Hallandale Pharmacy, we are a locally rooted organization dedicated to providing personalized, high-quality care to our patients and community.


We pride ourselves on fostering a collaborative and supportive work environment where every team member’s contributions matter. If you are looking for a purpose-driven role that offers professional growth, meaningful impact, and the opportunity to be part of a company committed to excellence in patient care, Hallandale Pharmacy is the place for you.


Requirements: